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So I bought Black Ops off Amazon...

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WaterSoup

http://www.amazon.com/Call-Duty-Black-Ops-Pc/dp/B003JVF728

Whenever I go to activate it on Steam, it tells me "Invalid Product Code." It's in the AAAAA-BBBBB-CCCCC format. However, on the Steam site (https://support.steampowered.com/kb_article.php?s=86db55a05e821ce85db866f5bf3dac3b&ref=7480-WUSF-3601) it says "Call of Duty: Black Ops CD Keys in this format: 1AB2C-D3FGH-456I7-JK8LM-NOP9Q" So I'm guessing either Amazon doesn't know what they're doing, or they just screwed up. How would I go about fixing this? Making a complaint to Amazon? Or Valve? (With screenshots as proof of course.) I'm guessing Valve would just say it's not their problem and that it's Amazon's fault. And then I'd go to Amazon and talk to them about it, and they'll say they can't give a refund on digital copies. Am I correct? This is a total bummer for me, assuming I just wasted $20 AND lost a copy of Black Ops. Has this happened to anyone else? (With any game.)

EDIT: I know I posted a link of a hard copy. I did the PC Download option.

11 years ago*

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15 Comments
huntercopper

just try asking anyway

11 years ago
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BloodEmblem

Contact amazon.

11 years ago
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Dunther

Never happened

11 years ago
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zeroxxx

Sue Amazon. A site with the most retarded delivery service ever (physical).

11 years ago
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Damien1P

I've had no problems with them. =/

11 years ago
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Angrygamer

In my opinion there super saver shipping and amazon prime crap is pretty good. Except the super saver saver shipping takes around an extra few days to a week, but it's free.

11 years ago
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PPG113

Ive gotten SSS the next day, no shitting. Less then 24hrs after placing my order, the item was on my door. It all depends on where you live, weather, and so on.

11 years ago
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PPG113

Never had any problem with amazon's shipping. I run into private seller shipping hassles though if thats what you are talking about.

11 years ago
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Swafman

Call Amazon. They're the best with customer service. They'll at the very least give you a refund. You most likely will end up with the game AND your money back.

11 years ago
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WaterSoup

Well it clearly states on the page that you NEED Steam. So I would hope they would take responsibility for it. I mean, I don't care one way or another. It's the fact that I got ripped off, and it should be rectified. (This is the first problem I've had with Amazon.) I mean, I'm not ANGRY. Just a little irritated.
Everyone else seems to be vouching for their customer service as well, so I'll give it a shot. Thank you.

11 years ago
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memphiz88

contact their support and explain the situation.

11 years ago
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Deleted

This comment was deleted 2 years ago.

11 years ago
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Silcrows

I just checked my code and you are right, it is 5 parts. Not 3 that you got, I would contact amazon live support, Should get you sorted quickly.

11 years ago
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WaterSoup

Hmmm. So it must just be a mistake then. I also bought COD War Chest and that activated just fine.
And not long ago, I bought Dead Island and Age of Empires HD. Those worked just fine as well.

11 years ago
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CombatWars

I've bought like 7 pages worth of games from Amazon including BLOPS from the recent Activision sale...all works. It's a problem with Amazon most likely accidently giving you the wrong code. :D

11 years ago
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Closed 11 years ago by WaterSoup.