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problem with a give away

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jack9601

HI.

time ago i opened a giveaway, when i known the winner i send to he\she the game but he\she doesn't mark that he recived the game, What should I do?

11 years ago*

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6 Comments
Raiden

Try contacting support?

11 years ago
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Martin1592

the winner has 7 days to mark it as received, if he/she doesnt, send proof that you sent the gift to the customer support and they'll put the received mark

11 years ago
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Nalgasaki

The time to activate the game is one week. wait two days and if you have not enabled contact the support, and see what gives you solution :)

11 years ago
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ahoym8

uhm no! wait 1 week ... cause that's why it's one week: to give 7 days for the user to activate the gift

11 years ago
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PhantomLord

OP's giveaway ended 5 days ago. Winner has to receive, activate and mark as received on SG within 7 days, so waiting 2 days is fine.

11 years ago
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ahoym8

my bad then! :D

11 years ago
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Closed 11 years ago by jack9601.