Different accounts on shared connections and/or same IP

Was he, by any chance, called Konrads or something similar? :)

Nope. It was on a discussion about the mass key revocation that happened last week of all keys for the game "No70: Eye of Basir" that were included in a Groupees bundle from a few months ago. As always, the scammer I mean dev messed up and there was this guy defending the scammer's "mistake". So I checked the guy's SG account and mentioned that he was banned here, and he answered: "not only my account but also my brother's and a family shared account my stepfather used were suspended because we were all using SG on the same connection and they don't allow that."

That would be stupid since I use SG at work and everybody in our office share same IP. I don't even know if anyone else in my office also a SG user or not.

if you have someone in your family which is using steamgifts as well, it might looks suspecious. if both accounts are allways at the same time online, entering the same giveaways (invite as well) and so on, it might end up beeing banned. also if you have 20 family members using the same ip it might also end up getting banned.
if you know someone using the same ip here as you, i would inform support so they know its a real person and not a multi account.

How this typically works is that if someone on the same IP as you logs in/creates an account, you should immediately submit a support ticket so that your accounts are "tagged" as such and you don't accidentally get banned. I've had my sister create an account and occasionally login from the same IP, and that's what I did.

i know there's one user sharing the same ip with his "family" and it's fine with support. it's just a coincidence all of them are in the same group idling games and never playing a damn thing, but they probably run a pretty organized family business selling cards for a profit.
it's all good in the name of sg-friendship™ and sg-exceptions™.

send a ticket with info about other accounts sharing your ip and try your luck.

I have also wondered about this but for many other sites that require individual IP addresses and shun multiple accounts using one IP address.

How can they know or what is the rule here then tho

The normal way is that YOU contact the support if more as one person use a shared connection/network and a special site. Not from interest if that is steamgifts or a browsergame site.

And because you brought up the key revoking scammer dev ... yeah i trust his borther + dad story. Totally :-D

In 99% of the cases are the brothers responsible on all the mess in each and every situation when they made bullshit and haven't the backbone/the eggs to stand to it

Well... it's not that simple. While I don't have a family member in the same household who uses SG, if I did, I'd be informing support about them right away so that my account didn't get flagged. People who are genuine members have nothing to hide, they won't be logging in at the same bloomin times on the same computer. IPs get reassigned, but... my current IP won't be used by someone else on the same day or at least it's unlikely.

You know, I've been a site admin for years and even with 1000s of active members back when, I could usually tell when a previously banned member returned even on a different IP. We might not notice for several days, weeks even, but then their old habits would return. Members might not see it, but forum staff generally have a hawk eye for these things because they're the ones dealing with the problem. It's possible those members were showing the same personality and habits too.

Once, there was this member who started a spam thread posting shock imagery (against rules). It was two users posting every other post. I check the post IPs and they are the same and within minutes of each other. These two users were supposed to be exes who hated each other. I PM one of them. They claimed to be living states apart and still hated each other and that the pictures were retaliation against the one that started it. After a little digging, she got all of her accounts banned, except one. THE BOYFRIEND ACCOUNT. (Yes, it was a little evil, but she deserved to have to explain to all her friends). Each of the accounts had made friends with different groups of people. It was really bizarre. But of course they were her ex, her sister, her best friend and a bunch of other sockpuppets. She contacts me asking to have a particular account back instead. I was like "Nope. Now you can explain to all the people you lied to." People are so weird, so I never take their word for it when they say that their "friends" got banned.

Pretty sure that staff here don't just ban people for simply logging in on the same IP. If they did that, they'd be banning countless people with dynamic IP addresses, college students, or people working in large companies. There are plenty of factors that determine if someone is a multi including specific tools. I won't make it easier for would be multis to explain these things, but anyone who has been staff on a website, or is a little tech savvy will know.

My brother and i share the same IP because we live togheter but, support suspended our accounts until we proved that are of different people, so he is lying. The all acount susppended/prove different owners taked me less that 3 hours. All fast done.

Basically, as long as you're not doing anything that looks suspicious, like as soon as one logs out the other instantly logs in, and it always follows this pattern, or you suspiciously seem to constantly enter the same giveaways (or worse, one enters a giveaway with SG tools protection, and then the rest of your "family" instantly enters the SG-tools protected GA without passing through SG-tools), you tend to be safe. Still, I think support might even have asked people who share connection to tell support about it (or this might just be an urban legend, and Support never asked about it, but people do it anyway).
Most of the time when people complain about getting unjustly banned from SG, it only takes a little bit of digging to find things that don't quite add up. Like why is it that your family member's account don't seem to play any of their games (other than possibly a specific competitive MP game), but love card farming?

Well as was pointed above we won't list any "guidelines" how we proceed with multiple accounts. As it would only give users tips "what to do to not get banned" basically.

But there are various other things we use to find out multiple accounts. We do not ban on IP base only.

Like when SG and hundreds of other sites were cut off in Russia. People were using VPN to access external services, and we were not banning hundreds of accounts just because they share the same IP.

If 2 family members have 2 steam accounts that are valid for a sg account , even if they are logged at sg at the same time cause they could have 2 computers, all that is reasonable .... so once the system flags them out i guess its time for the support to investigate, first thing i would do is to check their steam profiles, see what games they own even tho i would expect family members not to buy the same single player only game twice like a final fantasy i would expect to share a lot of games that they could play together, otherwise why would they need more than one steam account for single player games, if they dont share multiplayer games thats fishy to me