Make a reroll ticket, support will either approve or deny.
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I didn't care so far
You should.
After you check a winner with https://www.sgtools.info/activation and see that he have unactivated wins, send a reroll request on sg.
Copy in that ticket only the sgtools link and the red marked part (not activated game[s], date).
The mods handle the rest and will check if that user git punished for the unactivated wins, then you are forced to send them the win, or if this wasn't the case in the past, then the reroll will be granted.
This way people don't get rewarded for breaking the rules.
The only way against cheaters, multiaccounters, autojoiners etc..
Have a great weekend.
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Btw, to my surprise there is also a 3rd option, that SGTools (great is it is) is simply wrong - https://www.steamgifts.com/go/comment/6IiwGYh .
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As far as i can remember on it i seen 2 such cases in my ~6 years. So such a case happens 1x in 3 years and are a lower problem as the accounts with not activated wins that sell their wins, or send them to their main account.
And not to forget, the sg mod don't use sgtools for the unactivated checks.
Don't question me if their tool are better as sgtools, i don't know, but i assume when both get used from the sg mods they would find each "problem case" and can fix it without too much effort.
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Thanks for the info, will do this form now on, have a nice weekend too!
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Rule-breakers try to not be seen. It is our task to find them.
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Let me tell you this:
Things are poorly outlined. I had problems with a guy who took so long to claim what he won, even logging into the site every day. And worst of all, he have many messages from other people on his Steam wall, asking him to please activate and mark the won games.
It is true that I contacted support before 7 days, but considering how incredible it seemed to me that someone would enter the site and not claim their prizes, I took the liberty of doing so.
I don't know if the administrator was just really useless or what, but he didn't solve everything and even hinted to me that it might be very rude of me to ask someone to claim their game before 7 days. In the end, they say they are there to "enforce the rules", but I don't see any penalties for people who repeatedly do the same thing.
For those who give away stuff, everything ends up becoming as painful as giving birth.
I hope they change it, because it is also an aberration to have 7 days to claim a prize and then give 7 more days.
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If you set a level restrictions on your giveaways, you lower chance to get a bot winner like that. There are still autojoiners even at level 10, but already setting a level 2 for giveaway makes a huge difference by blocking all these multaccounter farms at level 0-1.
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Yeah, I was surprised to see there isn't an auto system in place to punish people like this, hence my confusion
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My take on this: depending a bit on the situation, I either directly ask the user about the unactivated win or ask for a reroll (rulebreaking is actually one of the options in the reroll ticket menu) and let support decide.
It has happened that sgtools was a bit outdated and the winner was in the clear; it has happened that a previous GA was just mislabeled (2 games with the same name, gifter used the wrong one, no one noticed until sgtools detected it). These things are uncommon, but do happen.
It also has happened that my winner had indeed unactivated wins, but had paid a suspension already for those. In such cases, the reroll is usually denied, and I sent the keys normally, no problem at all.
(And, yes, most cases the winner got a suspension from my report and the reroll was granted.)
So, I believe that sometimes people make honest mistakes, and we should not be too judgmental. Let support decide, they have more info than we do.
Cheers!
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Hello, I recently started giving away more games, and there's been a couple of instances where a person with not activated/multiple wins ended up being the winner of one of my raffles.
What's the standard procedure? Is there any standard procedure? Should/can I ask for a new winner because of that?
I didn't care so far, still sent the keys, but I was curious to know what's the overall opinion on this.
Thanks in advance for the input.
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