Did your computer ever have a BSOD?
To determine whether the cause is the OS (software) or hardware, a "blue screen" with a STOP error code is needed to isolate the cause.
It would be easier in a sense to take a picture of it and upload it.🤔
Alternatively, if you remember the time and seconds when the error occurred, it may be useful to right-click on the windows icon in the lower left corner, browse to the event log in the event view, find the corresponding log in the Windowslog system, and paste it in. (It is possible to paste the wrong log.)
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all my bsod's in the past were because of bad memory. never had any other source of issue.
i recommend you start there. if you have two sticks, remove one and try.
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You could try BlueScreenView, and see if it points to a specific driver. However, I sometimes don't get any dumps for that program to read on my few BSODs.
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Assuming you're running on Windows, type in "Windows Memory Diagnostic" to your system search bar. Run that -- it'll check to see if there's any issues with memory. RAM problems are usually the cause behind frequent BSODs, but this will give you a good starting point.
If the diagnostic says there's zero memory problems, it's most likely something else. But if it finds errors, you're going to have a variety of things you'll need to look into to nail down what's happening -- one of which being, as vinirockman suggests, switching out your sticks/moving them into different slots.
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I would say it could be a bad GPU driver (especially if it's Nvidia) however since audio also freezes it's more likely a faulty RAM or faulty SSD.
For RAM testing, there is Memtest86+ and for SSD testing there is smartmontools. There is also a GUI for smartmontools if you prefer GUI.
RAM testing takes a long time (longer if you have more RAM). To find the faulty one, you need to test them one by one. If all of them pass the test, then it's more likely SSD. Run smartmontools (or the GUI package) and it will give you a detailed SMART data.
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First update all driveers (slim chance). If you have access to parts to swap try that next. Otherwise save for a new machine. Didn't see a BSOD in over a decade and the ones I saw were always related to faulty hardware (or drivers).
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My current computer (from september 2020) has never had any BSODs.
But older ones had, and sometimes too many. One was a bad GPU which would BSOD whenever it got too hot. It ended poofing and the BSODs disappeared when I replaced the GPU.
I also had memory-related BSODs when I fiddled with timings and all that strangely named stuff when adding new different RAM.
Someone else's computer had constant BSODs and troubles due to, after testing and elimination of any other source, the motherboard. After betting it was the MB and replaced it (ready to return it if things kept wrong, ofc), the computer ran fine forever.
But the first thing I'd try is to undo the last change you say you did - remove the SSD and see if the BSODs stop. If they don't, my first bet would be RAM, second would be something defective in the motherboard, GPU or who knows. Sorry to be unspecific, but BSODs have so many possible sources...
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So that sounds almost exactly what happened to me when my GPU was overheating. Turned out that the fan just was broken and only worked at partial speed at best. Get HWMonitor (at least that's the software I use) and check the temperatures actively while putting it under normal and intense load. So like start up a game maybe while looking at the temps.
For me, the screen went black, the audio kept loudly repeating the last 0.5 seconds of what it heard and stayed like that for a long time until it went either to a BSOD or until I restarted the computer.
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BSODs that are this common are often caused by faulty drivers or memory which has completely failed. One time I had a 3rd party USB driver that didn't really work well in Windows 7 and would craash at least once a day.
If you have minidumps enabled (should be by default), download WhoCrashed and run it. It will analyse the BSOD logs and show what Windows thinks caused the BSOD. Sometimes the answer is right there if it's a faulty driver or software.
Having a different cause for a BSOD suggests that the memory is faulty. Run memtest like some others said or at least remove one of the sticks and see if that helps.
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I would start by looking into the STOP code's it flashes at you, can dig deeper looking at the info in event viewer or the tools others mentioned here.
I personally have only had corrupt drivers and me switching my monitor setup in windows with a game running causing a BSOD(nothing like trying to force a game playing at 4k to suddenly be on dual 1080p right)...
now for the machines I have fixed for work... I have seen everything cause it.
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Your OS may have some corruption in it. Do what I'm mentioning below to check for it. This could take a while.
If there's any issues it will find them and it should repair them.
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Win 10 or 11? Try running the troubleshooters. It might be a driver issue, try uninstalled and reinstalling all drivers to make sure they are up to date and not conflicting. Is the new SSD the 2nd drive or "slave". Was the computer set up to accept a 2nd drive? Also @FateOfOne has a good point, do that also.
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Wait, do we still have "slave" functions with SATA drives? I thought that was only for IDE drives. A month ago I experienced how frustrating is to setup an old Dell Pentium 4.
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Honest I'm not sure. I don't think so or it's automatic in the new OS? I have only gotten 1 SSD since years ago.
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a BSOD has normally an error code displayed, the reason for the blue screen of death....
did you remove the SSD and checked if the computer behaves the same way?
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did you manage to get the error code from the bluescreen?
or is it a real bluescreen with no info at all? then it could be the gpu, maaaaaybe
you could also try to find the error in the windows event logs
click on search and type event viewer, it might help
or you create a dump file and check for the error in there
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I recommended the same thing you did, but he hasn't done it yet.
Incidentally, he is currently in the process of formatting both SSDs to squash any possibility that software is the cause of his problem.📝
Since the information is now also Windows 11, it is not such a bad choice because of the matter of this article.📝Windows 11 Pro users beware: Microsoft's BitLocker encryption could be seriously slowing down your PC
If the error occurs frequently again in this state, it may be a problem with the SSD itself, or a hardware problem related to the cable connection or power supply.
Well, the error log information will have been lost, so all we can do is wait and see until the next error occurs.🤔
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I will tell you about my past experiences:
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Just like Andralyn said, you should start with the basic. Change the SATA cable and if the PSU has another power connector use that one too.
Next would be disconnect the new SDS and see if the PC works fine again.
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Besides the suggestions listed by others, you might also want to try simply changing to a different wall outlet. I've seen faulty outlets cause system crashes before.
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If I had not seen the same error before, I would suspect a problem with the connection and driver installation, not a lack of power.
If the computer has been overclocked in the past, you can try opening AMDADRENALINE, selecting the Tuning tab under the Performance tab, and setting the power limit to +30 from the overclocking settings, but this is not guaranteed.(If you don't remember touching it, don't do it.)
I think the right thing to do first would be to turn off the power and re-do the cable unplugging and plugging.
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From the easier end of the spectrum to try...
In the case of software, you would try re-installing the driver or a repair setup.
If there is no improvement
If it happens with hardware, it is probably a bad power supply or a bad connection of one of the hardware for some reason.
That's about all I can come up with since I don't have the entire error log.
📝By the way,
This error is related to overclocking and temperature/power management of the AMD igpu (APU) or the app that is installed when the AMD graphics board is installed.
PS I would also recommend resetting AMD's ADRENALINE settings, which I almost forgot...
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Hmm, funny tho, since i have a Nvidia graphics card (but an integrated AMD one which is not even used afaik) and haven't done overclocking since like forever. But ty a lot anyway, it is truly appreciated. (I didn't respond to all posts in this thread but of course i very much appreciate all your guys efforts).
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Your PC..
Processor: AMD Ryzen 7 4700G 3,6 GHZ (8 Core)
Graphics: Nvidia Geforce RTX 3060 Ti (8 GB)
MB (?)
🤔
Since we are talking about a computer that is hard to tell which manufacturer, does it have a recovery disk or a disk with drivers that came with it from the beginning? It looks like a computer that was practically self-built. There are more steps to isolate the cause of the problem.
Might be better to pull the graphics board out and re-install the AMD drivers, then install the graphics board, then install the Nvidia drivers.
After installing the graphics board, don't forget to switch the monitor output terminal from the motherboard side to the graphics board side.
It appears that the AMD drivers and software on the APU side are currently misbehaving, but if you make a mistake in the order of installation, they will mutually cause problems, making the pursuit of the cause tricky.
The software around AMD drivers rarely behaves strangely from time to time "when updating drivers".I got an update a few days ago and my place was buggy too, so I reset the settings....
For example, if you create a system restore point before updating, it is possible to rewind in case of strange errors, for future reference.
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No, it is a pre build HP. Probably have some discs and stuff but i don't really know where :p Ok, ty this sounds like something that might solve my problems, possibly. Can i safey remove the AMD Integrated Graphics from the device manager? Or will that cause problems? (so i did remove this unit now and also the "AMD Software" app without any trouble so far)
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Probably have some discs and stuff but i don't really know where :p
😅Oh...I'd better go look for it if I can.
Sometimes such things have their own drivers and extension parts inside, so without those disks there can be hell to pay.
(There is a possibility that the model number is somewhere on the computer itself and you can refer to them and download them from their website, but all I can say is good luck).
You can usually find manuals on the steps involved in such a reinstallation in those as well.
(If you don't follow the instructions, things like this can happen.)
Usually, after checking the chipset, you can download and install the chipset drivers and graphics drivers from AMD's website, and after rebooting, install them on Nvidia's side and you should have no problems...
(If there is a proprietary standard or it is customized, it may not work properly unless it is downloaded from the HP website.)
Incidentally, it will remain even if removed from the device manager.
Windows ←↓>Settings⚙>Apps and Features>AMD chipset software(no delete) or AMD software(gpu driver)👈
It is common to erase and then reinsert with this.
Uninstall AMD Software | AMD
https://www.amd.com/en/support/kb/faq/rsx2-uninstall
or
AMD Cleanup Utility to Remove AMD Driver Files | AMD
https://www.amd.com/en/support/kb/faq/gpu-601
If you want to do this in earnest, you can start up in safe mode and do it with this FAQ.
Remember to prepare files that can install chipset drivers and graphics drivers that may be removed before you do the work.
Good luck☕
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can you take a picture (with your mobile phone) next time the blue screen occurs and upload it please?
i did a quick search "Radeon WattMan bsod" and there are several reports over the years but its hard to tell if it causes the same problem on your hardware
you can also just try to disable the Radeon WattMan program since you dont need it at all as it seems and check if the error persists
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So my computer just shuts down (daily) with a BSOD and audio freeze. Today was a particularly bad day and it happened probably 5-10 times. Any ideas what could be wrong? (Only thing i modified in it was inserting a second SSD drive, AFAIR, and it is a HP one with really "bad" parts as i heard, not being an Omen one but maybe? a Pavilion or something) For specs:
OS: Windows 11 Home 64 Bit
Processor: AMD Ryzen 7 4700G 3,6 GHZ (8 Core)
RAM: 16 GB
Graphics: Nvidia Geforce RTX 3060 Ti (8 GB)
Storage: 512 GB SSD + 1 TB SSD
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