Hello, I won a game around week ago, but still didn't receive any key for it.
The guy that created the giveaway already sent 74 gifts and has been a member for 7 years, so he should be a trustworthy person.
He's been offline on steamgifts for a week now, I've tried adding him on steam to see what's up, but he's not accepting my friend request, I'm not quite sure what my next step should be now.
Do I mark the gift as not received? Do I still wait? If I mark the game as not received, and then he comes back, can I still get the game I won?

[EDIT] As suggested, I marked as not received, forgot about it, eventually got it after 4 months, marked as received

3 years ago*

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After seven days mark it as not received. I'm not entirely sure as it hasn't happened to me yet, but I think you can still mark it as received if you get the key later (at least for another week I think).

3 years ago
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there is no deadline to mark as received,
only opposite there is (was it 7 days?)

3 years ago
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I would try to send him an e-mail and wait for another couple of days, if he is not replying mark as not received. Is he online on steam?

3 years ago
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Yup, he's been permanently online on Steam, which I find suspicious, I think it's a bug and he's been offline on Steam too

3 years ago
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Weird, if he got no gaming activity maybe its a bug, once i had similar situation, guy that created giveaway was preoccupied by other stuff and sent a keys like 10 days later, sometimes it happens.

3 years ago
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Winners usually don' have the giveaway creators e-mail.
Only creators are shown the winners adress to deliver the price.

3 years ago
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Yeah, i got mixed up this, its another way around, gifter can see e-mail of winner, damn

3 years ago
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No biggie.

3 years ago
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Basically it's your choice. There is no downside in leaving giveaway feedback pending indefinitely.
You may not be able to enter more giveaways for the game in question in the meantime. Not entirely sure about that.

Or you can mark the giveaway Not received. Even then the creator can still give you the game later and you change feedback but if more than 1 month has passed you'll need assistance from Support to change feedback.

3 years ago
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You can always change the feedback from not received to received even after years. Only received status cannot be changed after a month without support.

3 years ago
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That's a good solution. It prevents people from messing with SGTools checks while at the same time allowing not delivered giveaways to be delivered later on without having to bother support.

Thanks for pointing it out 😉

3 years ago
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that is good info

3 years ago
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If there were several giveaways made, it is quite possible that yours was simply overlooked.

Are you able to leave a comment on the gifter's Steam profile, or perhaps on a screenshot or artwork or something? If so, let them know that is has been a week since their giveaway ended and ask for them to resolve it. Otherwise you'll have to mark it as not-received.

3 years ago
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Profile comments are not enabled, and I'd rather not comment on a screenshot, since I hate when people (mostly scammers) do it lel

3 years ago
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First of all, mark "☑not received".

You may want to leave a comment on the GA you won.
You may also want to note that you have not received any response to your friend request on Steam.
(Screenshots)
You can then talk to Support about the lack of response.

If the sender is not a bot and can communicate with Support, they will be able to find out what is going on.
If the sender is unresponsive to Support's communication, the sender may be judged to have given a false gift.
If you receive a gift that arrives late, change the mark. "☑ received"

In any case, I think that's the story.

3 years ago
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If he's offline at steamgifts there probably is a reason, like can't authenticate via browser but still can use the steam client (which maybe just autostarts) or totally different things that explain the absence here. The user doesn't know why you try to add him/her - maybe isn't even aware of it.

As the others stated mark it as not received or keep it clean to "remind yourself".

From time to check back. Be patient :)


One thing that indicates and overlook is that your red +1 mark is blinking. Then the user pressed sent but forgot to add the key.

3 years ago
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Well, sometimes the life has surprises. On one of my giveaways, I had to be out of town and busy with something unexpected had to attend to a funeral and as a result I couldn't send the gift for some time.

So, yes, +1 for be patient. :)

Also marking as "not received" is not a bad thing for the giveaway creator, if it will be converted into "received" in the end.

3 years ago
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I had a case where a giveaway creator were offline in steamgifts for 6 months. I left a comment and marked as not received after a week. After 6 months he apologized, provided me a key and I changed the feedback from not received to received.

3 years ago
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I think I'll do this too, thanks for the input

3 years ago
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Closed 2 years ago by MarvashMagalli.