Dear Support Staff - What can we all do with our tickets to make your life easier?

Closed

bobofatt

There's a couple things I do to try to cut down the number of tickets:

Check my open tickets to see if the person was suspended from someone else submitting a ticket, and close it if action has been taken
Close tickets (or refrain from submitting) if I know another user has already submitted a ticket for that offender
If the ticket is about another user breaking site rules, I now put the username in the title... so that if you recognize it and have already dealt with the person, it's easy to close

What else can we do?

11 years ago*

Comment has been collapsed.

7 Comments

TheInsaneDump

Agreed, what can we do to lighten the amount of tickets for you guys? There's got to be a huge backlog right now. I know one guy I reported two weeks ago for not activating wins and having multiple wins of the same game is still around.

11 years ago

Permalink

Comment has been collapsed.

Rinarin

As you mentioned, checking the status of the people you have reported can help since sometimes there are multiple reports on the same users and we miss closing some of them.

Some other tips :

Do not set your ticket's priority to urgent. Asking about your value or demanding to be unsuspended might be urgent to you but it's not urgent for us. You are just abusing support by doing that.
Do not bump your ticket every few minutes/hours. Feel free to bump it in a reasonable amount of time of it being unanswered, but please don't abuse this.
Do not call out users. This is quite important considering the following example : You notice a thread where the OP has done something worth reporting, you report the OP but you also post "Reported!" or "How about those games you didn't activate?" or similar sentences in the thread. That creates a quite nice circle of people reporting each other for calling out, when it could have just been dealt with by support.
About steamtrades, please do not misuse the negative feedback option. It should only be used for trade related feedback and not as an attitude meter. Comments such as "Lowballer" , "Rude" etc. are not trade related feedback and can get you suspended (plus we get a lot of tickets to remove that rep, which we currently can't).

I'll add more to this but it feels like it's turning into an FAQ instead of tips, sorry about that.

Edit : Also, considering the above, it's more about preventing tickets to be created in the first place.

11 years ago

Permalink

Comment has been collapsed.

MDuh

I can't actually set tickets to urgent now

11 years ago

Permalink

Comment has been collapsed.

Rinarin

Wasn't certain about that since I haven't created a ticket in a while, but that is an awesome change.