My winner is not responding

I have been waiting 2 days for his reply but he doesn't seem to answer me or even read my mail.. What do i do now?

11 years ago*

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29 Comments

Jonex

Wait 7 days please. If he hasn't responded by then, contact support.

11 years ago

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kralizeh

Annoying, I;ve also won a game and the guy ain't responding, it's so annoying to have that message that you have won something just stand there on SG page.

11 years ago

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Well for me it is the other way around, but now i'm still non-contributor :(

11 years ago

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JoeyBeanz

Wait 7 days. If after that you still cannot contact the winner, go to your created giveaways page, and hit the "request a new winner" link on that giveaway, and select the "can't contact winner" option. A new winner will be selected from the giveaway entrants.

11 years ago

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smythe

(Super Moderator)

Viagra. Oh, wait...it says winner.

11 years ago

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Enyscore

lol

11 years ago

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Unholymoondog

lol +1 :D

11 years ago

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Haha i lolled :D

11 years ago

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chairmankao

Awesome. Just ... awesome. You made my day.

11 years ago

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Deleted

This comment was deleted 5 years ago.

11 years ago

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Pretty much this, though the OP needs to give us some more details about what kind of mail he sent (maybe he's already sent the key).

11 years ago

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Yes I send the key via mail

11 years ago

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11 years ago

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Never send keys through mail. You can't reroll it, because you never know if winner didn't used it.

11 years ago

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You can check in their games..

11 years ago

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And if he's a bastard and will activate it on other account or sell it, while not contacting you?

11 years ago

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11 years ago

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Yes, it isn't there - but until giveaway winner doesn't click "received" it won't appear in his SG profile, so nobody (outside of support) will know he should have it.

Damn: your edit was faster :P

11 years ago

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The rules don't require anyone to accept your friend request. The default method for contacting winners and passing on gifts is email. If you try to contact them on Steam and they decline your request or they simply are never around the same time you are around, and they don't get the game, then they have every right to mark it as not received.

11 years ago

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Well, if you send keys by mail, winner can easily say he didn't received anything while selling it. And then reroll winner will be greeted with "key was already used" and you won't be able to prove first winner stole it.

11 years ago

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You can screenshot the email, or perhaps CC someone from support on a re-send attempt of the email.

11 years ago

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Well, SG policy says screenshots aren't proofs. I also think mails would be hardest to be used as proofs here, because you'd need to prove it was send then, not wrote just right now.

11 years ago

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Even if it's sent late, it's still counted as sent as far as I know, but I could be wrong.

11 years ago

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It's more about winner saying he didn't received anything and key (one that he sold) doesn't work now, then he'd say "you just wrote it now to blame me".

You probably wouldn't have those troubles (100+ giveaways makes you a bit trustworthy :) ), but someone like OP could get in stupid troubles. That's why it's the best not to send keys in mails, or at least not in first one (one where you'd write "hey you won my giveaway, I've added you on steam to talk").

11 years ago

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