Can you check his library to see if he claimed it? That would probably be useful information to have before contacting support.
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I had the same problem some months back. Just take screenshots of your messages and create a support ticket requesting feedback. They're gonna give it to you within some hours...
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You should report that guy. He has not-activated gifts, and even a double win.
check him here: http://www.sgtools.info/activation
edit: Joachim
You are right. There was something wrong with SGTools, but that guy still has one not-activated.
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1) You're dangerously close to calling out
2) You're wrong about it. Don't rely so much on SGTools and manually check the results.
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I hope he really mark it as received, otherwise you can contact support because it past 7 waiting days period.
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The GA ended a week ago and I'm still waiting a feedback. I sent him the key shortly after it ended but I don't know if he claimed it or not. I added him to Steam, sent him a private message but still nothing... What should I do now? As I said, I don't know if the key is still valid...
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