A weird situation with a winner

This is not easy , you should ask for a new winner on one hand and on the other hand he has the key in his e-mail and can redeem it before you give it to a new winner.

Good thing i'm lazy , that would never happen to me.

I'm brand new to SG, so please forgive my ignorance if this is a dumb question... Why do you or anyone else use email to send the gift? I have only gifted a few games so far, but I have just been using SG to give a key or link to the gift and it seems to work fine. Is there something I'm not aware of yet?

Thanks,

Edit: BTW, thank you for the chance for Middle Earth: Shadow of Mordor

Okay Im a total newbie at any of this so dont judge harshly but perhaps he's got the key, hasnt activated it because hes trying to sell it or re gift it?
Someone get back to me and confirm its possible to do this, and is it allowed on SteamGifts?

Did you follow their steam profile rules?

For example I block anyone who doesn't leave a comment or message me before adding me as a friend regardless, which leads to embarrassing things happening when I do that before checking steamgifts.

As long as you can confirm on Steam he hasn't activated his gift (Yay, SGTools!) this will look like a potential regifting situation.

Take screenshots, report for non-activation of won gift. Wait patiently for support.

Now here's the strategy you can use because it's IndieGala.

When support grants you a re-roll, use the IndieGala gift link to send it to yourself at an alternate email address. That email address isn't required to have an account on IndieGala. They will just send a confirmation email and a return link to a page where the Steam key is revealed. Once you've got that key, your prior winner can no longer use the gift link because it's been claimed.

Now you have a nice shiny Steam key you can give to the re-roll winner instead. And it's still marked as a used gift link on your IndieGala account.

Edit: I had an almost similar situation where I was giving away games that had been free in the past and you couldn't make GAs for. I gave the IndieGala gift link to a guy who requested said game, and he never accessed it. Five days later after feeling annoyed that the gift link was still unclaimed, I sent it to one of my other email addresses and got the key, then dropped it on the orphaned keys thread. The original guy never contacted me again. Problem solved.