bought indie gala 11 from indiegala official site, didnt recive / cant find keys..? please help

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hey all, newbie here, but i was curious as to if anyone else here was familiar with the pay what you want promotion for the indie gala 11 bundle via the official site.
i purchased it myself, but it has become apparent that did not recieve keys, i couldnt find them in account / serial numbers, nor in my email & the only email i did get which was supposed to link/redirect me to somewhere where i could apparently view the keys didnt work. its a button with the title of the bundle but when i click on it it doesnt do anything much, if at all, and in short still doesnt show me the keys.
am i missing something?
i looked at the FAQ & it was stated that if you still have not recieved the key to lodge a support ticket, which i have done, but it did make a point of saying there could be a 30 minute wait at least to actually recieve the keys, so should i just wait it out a bit longer..?

aaaaaanywho, so yeah in short, does anyone know wtf is happening? thanks in advance, sorry for rant.

11 years ago*

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11 Comments

xylotism

Click the link in your email, scroll down to the page to find the icon for Indie Gala 11 and click it.

11 years ago

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Ateszmadman

I didn't receive the keys too, but at indie bundle 9 i see them

11 years ago

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tvitch

cheers for the feedback guys.

xylotism, i did try that, it took me to my profile page, but there were still no keys listed in the section i imagine they were supposed to be located in.

& nanos, how long did it take roughly just out of curiosity until your email with the keys came?

11 years ago

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Mallorn

I purchased the bundle an hour ago and got my email instantly.
The email contains a link you have to click to get the keys.

11 years ago

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tvitch

ok i walk you through what i do & where it gets me (nowhere :p )

im hoping the emails titled 'indie gala purchase!'

i click the first redirect link to my profile

i go to the area called your indiegala bundles where a button with the indiegala 11 logo is listed.

i click that, nothing happens except for the section of the windows slightly extends like something should be appearing, & below that, some "drm free bonus content download called imperial glory :p

11 years ago

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numanair

Maybe try a different browser. You could contact their support or wait it out.

11 years ago

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tvitch

i tried on both ie & firefox, both to no avail. have also lodged a ticket with support. yup, will just have to wait.

11 years ago

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