Uh.... ok I guess. Regardless of the type, they should read the messages instead of doing automated tech.
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im unsure whether to +1 this or -1 this. xD
i know your point and agree, but tech support is a form of customer support technically speaking too ;)
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It should not 100% a Phenom II, no matter how old that CPU is. Something is seriously not right with that game engine.
Edit: never mind, looked into it. It can floor 4th generation Core i5s. They fucked up the engine and it uses a ridiculous amount of CPU. Welcome to UbiSoft, the company that at least admits that they look down on PC gamers. End of story.
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The CPU is old, but so is the game (athough it still get support). And its on the recommended settings on the requirements. So far I havent encountered a game that I cant run due to the CPU, although I confess I dont try the latest titles until they are really cheap. The latest I tried was Doom demo, which ran ok here.
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Phenom II: First release 8 January 2009
The Crew: Release date December 2, 2014
CPU is old, but so is the game
not really
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The 945 was a few months older than that, but you are right. I didnt mean "as old as the cpu" though.
Still, CPU speed havent advanced much lately, and it is on the recommended settings.
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CPU speed havent advanced much lately
more than you think, current CPUs are at least 3 times the speed of P2s.
it is on the recommended settings.
it hits exactly the min reqs, always a bit risky there. Them listing the same models for rec reqs seems weird, and is apparently not the only thing they butchered up..
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Steam hardware survey only show clock speeds, not the models of CPUs. When you mean current, you mean home editions that are accesible? There will always be performance hardware for the afficionado user, and they are by no means the standards which games follow.
I have seen plenty of cases where a game developer only listed 1 hardware for both minimum and recommended. I dont know if its a lack of test machines or what, so they only choose one, the recommended and paste it on minimum. Regardless, lets say "its a mistake and wasnt meant to be a recommended spec". I should at least still get decent framerates with a minimum requirement, dont you agree?
Also how did you "quote" me? It does not look like a real quote per se, but it does its job. On the fomatting faq I didnt see anything similar to that.
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When you mean current, you mean home editions that are accesible
yes, current intel 3-4xxx series.
should at least still get decent framerates with a minimum requirement
30+ should be yes, as I said they botchered up
Also how did you "quote" me
use
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yes, current intel 3-4xxx series.
I checked against a i7 3770K and it is indeed powerful compared to mine, I stand corrected.
On this article and ubi blog it states the minimum is a Athlon II X4 620 @ 2.6 GHz. Maybe they made the game heavier with patches (it happened with WoW).
Another "recent" game besides Doom demo I played is Dragon Age inquisition, on ultra settings, and elder scrolls online on medium-high, also WWE 2k16. Theres also Xcom 2 and Stellaris.
So, even although the CPU is ancient now, it can still handle things. But yes, I should upgrade. I plan to do so eventually.
Thanks for the quote explanation.
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Isn't that refreshingly honest ? :D All other big companies pretend to fuck up the PC ports of their games by accident. (not that I don't understand why)
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Have you tried Assassin's Creed Syndicate? I mean, I don't have a top class computer, but that shit ain't running even 10 FPS with lowest settings. Their Engine is pure evil.
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I never really heard Steam sup as being bad, just maybe really slow
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Valve itself was forced to admit publicly that Steam support is terrible. It is that bad.
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But lets face it, majority of customers are even worse :P
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I have read PLENTY of times people saying its the worse thing ever. Even read some examples, which demonstrated a clear lack of interest in reading what was written.
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I've been through that. They give you instructions on something completely unrelated to the problem in hand.
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Last time I sent a Steam ticket, I got 3 different copy paste messages before someone actually read my question....
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But for me slow = bad. I bought a game Assassin's Creed Syndicate and even with the lowest settings would get 10 FPS. I send a support tickets for Ubisoft and Steam Support.
I had to wait for three weeks to receive an answer from Ubisoft "Sorry I am answering you so late, we were on vacation... blablabla, here's 200 Ubisoft points, which can get you some additional stuff on games you already own" (useless). Then Steam answer me two months later with an automatic reply "if you have some problems with this game, please let me know the exact problems", when I wrote all my problems in the ticket description.
The bigger the company the worse the support, and by that I mean it takes them ages to respond. By that time I was no longer interested in that game and actually liked Ubisoft 200 points more than Steams automatic reply.
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Why were you contacting Steam support for technical issues with another companies game? The only possible answer you can get from them is to contact ubisoft
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Windows 10 and Defender on? That managed to make Hearthstone lag a lot on a i5 4670k. :)
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It was a well known and widespread problem at that time. Nothing at all wrong with my system, everything wrong with Defender.
http://us.battle.net/hearthstone/en/forum/topic/18301009842
http://eu.battle.net/hearthstone/en/forum/topic/15162511521
And on and on if you bother googling it :)
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Ubisoft support is one of the worst supports. Different than steam support. But same.
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Actually I'm surprised you even got an response since you got the game for free... I tried contacting IndieGala Support about changing the email adress of my second IG account on which I had never bought anything. I never got an response although I mailed them again after 4 weeks. I assume they didn't answer because they don't consider me a custumer since I never bought something with (that) account but it's good to see that this is not an general attitude just IG being unprofessional as usual.
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Well I dont think the support guy knows I got it for free. But even if he knew, its a company product and should be supported until it becomes legacy.
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In an ideal world I would agree, on the other hand if it was my company I would completly understand only offering customer support to paying customers.
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I dont have much experience on this area, the only case I can think of is SWTOR, where before you could only get in-game GM support if you were a paid subscriber, but had acess to forum even if you didnt paid for it. I think they changed that now, not sure.
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I had 2 accounts with them as well. Their support was super-fast and friendly! Maybe you got the wrong guy...
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Well the reason why I thought they intentionally ignored my emails was that I never purchased anything on that account I wanted my email changed (because my mail provider shut down). I mailed them twice about it but maybe I was just unlucky.
But I find it pretty stupid anyway that you need customer support to change your login email adress and can't just do it yourself like on every other site.
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GTA IV cough cough
Edit: Nevermind. That was ATI graphic cards.
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Weird, I been using AMD\Radeon for years (only had one intel machine) and never had a problem with my CPU. But i had with my videocard, where it should be enough but the game struggled.
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Me
"If you read what i wrote..."
This is me 100% of the time with online support. :|
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Yes I said to my friend "I am going to sound rude, but I will write this anyway. I know support get ton of clueless people and it get tiring to answer the same basic stuff forever but that doesnt excuse them to simply not read what I wrote"
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Ubisoft support is so funny. Sometimes they're really helpful, and sometimes they're about as useful as a bag of bricks. One time, they gave me a free DLC key because the original key didn't activate properly on my game. This was the second time I created a case for this issue. The first time I created the case, they pretty much did to me what they did to you. They didn't read my responses and kept telling me to do what I had already done.
It looks like you got the short end of the straw this time, if you try again eventually maybe you'll get a good customer service rep.
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I had another problem with ubisoft. I won a Far Cry Blood Dragon key and couldnt redeem it for some reason, kinda gave up and offered to a friend but he already owned. So i tried again and it finally worked. That was frustrating, but not on this level.
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Totally understandable, the majority of the time Ubisoft support is not going to help. I made it sound like I was defending them a bit and I'm not, their support is genuinely the worst.
Man for all the shit EA gets, they're the only ones that actually have good customer support.
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Ea gets the flak for their DLC practices. Not really much about their client or support.
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Once I needed to reset my password, so after I verified myself and gave them my e-mail, they sent me a reset link. I noticed in the moderator's reply that the e-mail he sent the link to wasn't the e-mail I gave him. He had forgot a number and it went to somebody totally different. I didn't know whether to laugh my ass off or be extremely pissed. I know steam is bad, but Ubisoft support is worse from my experiences.
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I've never had to deal with Steam support and I hope I never have to, but yeah I've had some really terrible experiences with Ubisoft's support. It's a complete joke.
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Ubisoft is the worse. While people are hopping on the EA bandwagon of hate, I tend to appreciate EA's support team and Origin for a DRM. Ubisoft and Uplay are fucking trash.
By the way, as a part time Content Specialist, let me tell you that when you get shitty support, blame the company and not the agent in charge of your issue. Most of the time, they are required to follow so many procedures and regulations that they aren't even ALLOWED to help you.
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A friend of mine said that when he got in support, he had a bunch of pre-written statement to choose from, and it was the "rule" to follow them. But by reading properly he could almost always help the clients. But his co-workers didnt had his dedication.
Support must be an really annoying job, but I dont think its ask too much to actually get a proper response.
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he had a bunch of pre-written statement to choose from, and it was the "rule" to follow them
Pretty much, yeah. Worse case scenario, you forward the issue to someone who can help better. With Ubipoop though, I doubt they care enough about the customers to give the proper documentation or training to help the customers. That or everyone's too lazy I guess?
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I couldn't stand playing that game. During Story mission races, portions of the road just stopped rendering so the AI had completed the 2-3 laps while I was stuck halfway between worlds. The first time it happened was just upsetting, but after this happening 8 times I gave up and uninstalled the game. I understand that I got it for free and I shouldn't complain, but I feel as if the people who paid actual money for this should get some sort of refund. It's a good idea for a video game, but Burnout Paradise did it much better imo.
Also, once you get your controls fixed and fps to normal, it won't matter. The controls are bad in that game. When driving on grass it acts as if you were on ice. I just really Do not like that game.
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I think you are entitled to ask for help even if it was for free. I dont believe I am being a "burden" to them, just another user who have difficulties. if they were overworked they could priotize those who paid for it, I wouldnt mind. And I have other (paid) ubisoft games.
I dont think I will get it fixed, it seems to be a CPU issue. Only a upgrade would help that and I dont plan to do it soon, although I would love to.
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There's a reason why they gave this away for free.
It's a buggy mess that wasn't handled with care during development. Some of the problems might not even be with your or your computer, but with how poorly designed the game is. It's bug-ridden and extremely clunky. They gave it away for free to try to get people to buy the DLC for an extremely buggy game. The tutorial missions worked fine, but once you get to the open-world stuff, it all goes downhill. You probably won't get much help from Ubisoft's support, but good luck.
I don't know what you mean about being a "burden" for asking for help. I was simply stating how much I hated playing that game.
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Thanks for the wish. You said "I got it for free and I shouldn't complain" so I explained that although yes, I think that paid customers should have priority, you are (to me) entitled to complain. Some folks (i didnt mean you) could consider this a "burden".
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My GTX 1080 and an i3 4170 gets me 45 odd FPS on high settings at 1440P.
I'm not sure how your CPU compares, but the game is really CPU intensive.
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Your CPU is better than mine. Yeah using 90-100% on all cores while GPU is only 20% indicates its a CPU problem. Although it meets the recommended settings. Even changing resolution to 1280x720 and putting on low wont help unfortunately.
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Resolution wont help CPU bound scenarios. That mainly helps GPU.
Typically, low resolutions are used to test games so GPU wont be the limiting factor.
Most video settings only affect the GPU, and not the CPU unfortunately.
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Although they answered you fast, I think they are good in that case. Are you sure your 4Gb RAM can run this game at High/ultra settings? I mean, Windows alone can eat up to 2Gb of RAM, which leaves you with basically nothing for the game.
Also, if they started answering everyone with full support or take changes on a game that is given for free, they'd be bankrupt in the end of the month. Just enjoy your free game with 30 FPS.
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While they did only take 1 day to reply each question (except one, which took 5 days, but still acceptable), I didnt write down the dates on this post. Answering with installation problems when I asked about performance isnt good, I would rather them to take time to do it properly. I had 6gb previously but I had to remove one stick, I will upgrade to 16 soon. 4 gb is the minimum required, and minimum to me means you can actually play the game at low settings. Even on low settings I get 22 fps, its not playable on this game, and I have beaten Dead Rising 2 on my old machine at this frame rate. EDIT: I also played Dead By Daylight free weekend on medium and the game minimum is 8gb.
I dont believe their support line is overloaded, and the game is still being updated, theres a expansion coming up soon. I sincerely doubt only free players could have this problem.
But yes I will probably close this ticket.
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http://www.techspot.com/review/925-the-crew-benchmarks/page4.html
Did you read the CPU benchmarks? It seems about right for your CPU. Plus, if that's the same engine as AC Syndicate or Watch Dogs it's never worked great. Switch off as much as possible involving FoV, DoF and shadows.
Ideally you want another 4GB of system memory.
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I will get 16gb soon. Although I kinda need a mobo+processor upgrade, but thats going to take some time. The minimum required according to ubi blog is a Athlon II X4 620 @ 2.6 GHz. So mine should be able to run at everything low with good FPS.
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Hehee Ubi support xD
Try in the forums, support will not help you at all.
Personally when I contact them I have a feeling that I'm talking with a bot
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It's an Ubisoft game. They're typically not optimized very well.
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I read a lot of talk about steam support being bad, fortunately the few times I needed them, they were actually good. So, I got The Crew on Ubisoft
Anniversary for free, and installed to play with my friends. Passed through the initial tutorial and it was fine until I was in a city, with the mission to win a race against a driver. The controls were unresponsive and I kept crashing the car around. Used a FPS tool, around 20fps. Lowered settings, same thing. Googled around, nothing. I decided to make a game ticket, although I knew the probabilities of help would be low. The ticket is on portuguese, so its my translation (therefore its not 100% accurate, but it gives you an idea).
Me
My pc meets the minimum requirements demanded by the game, and the drivers are updated. The game automatically detected my hardware and set the graphics to HIGH, but my FPS was too low (16-35fps). I decreased the graphics to medium, no changes. To low, no changes. Restarted the pc, a few fps increase but still unplayable. I changed the resolution from 1600x900 to 1280x720 and no change. The fps still remains on the range of 20-35fps. I googled my problem and couldnt find a solution, but i saw that my videocard can handle the game on ultra at 1680x15050 with 45fps, in this link
Other games with minimum requirements higher than The Crew run well here.
My computer:
Motherboard: ECS A790GXM-AD3
Processor: AMD Phenom II X4 945 3.0 GHz
Memory: Kingston KVR1333D3N9/2g x2 (4 GB ram)
Videocard: Sapphire Radeon HD 7950 Series 3GB Memory
Monitor: Samsung S20A300B 21
Power Supply: Cooler Master G700
UBISOFT SUPPORT
Good afternoon, I would like to know if your PC meets the minimum requirements for the game?
Did you manage to complete the download fully?
Was the game installed on a hard disk or external device?
I recommend that you start uplay and the game on administrator mode and then let me know
(then he included a few steps on how to do so)
If this doesnt work try the following: Go to the taskbar, close the The Crew installer Helper and restart the pc again
Me
"If you read what i wrote, you will see that my pc meets the minimum requriements, I have wrote down the specs.
the game was installed on a hard disk. I ran uplay and the game on administrator mode but that didnt help. I closed the process and tried again but its the same speed
UBISOFT SUPPORT (this time the ticket name was updated with a [installation] appended on the title:
Thank you for contacting Ubisoft support.
MAYBE YOU ALREADY TRIED THIS BUT PLEASE FOLLOW THE STEPS IN THIS ORDER
If you had installation problems where it get stuck follow this solution to install the game easily:
Start the installation until the point it get stuck at 1/2 or 5/6 from there.
(then he gave some steps on how to close the process)
Restart Uplay as a admin following the steps bellow
Kinda fed up, I replied:
Again, my problem is PERFORMANCE. The game is installed correctly, but on low speed (frame rate per second) although my pc meet the minimum requriements. I dont need help with the installation, that was done sucessfully.
End so far, will update as it goes
A friend told me to check CPU and GPU usage, and I tried that. GPU temp around 50c, 17-26% usage, CPU temp around 60c, 90-100% usage on all 4 cores.
So it seems to be a CPU bottleneck, even though it meets the recommended requirements. I googled that around and didnt find much. this and this thread. Another thread a guy claims that it was fine until a certain patch. Anyway it dont seem to have a solution.
I think its useless to add that information to the ticket, in fact I am considering closing it because the guy obviously isnt reading and just pasting a standard reply.
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