All you can do is contact support proving you've tried to contact them multiple ways in hopes for a reroll or for received feedback.
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Classy level 0 users!
I raised my level as soon as I could to distinguish myself from that group of <censored>.
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If the keys are visible to them, there're high chances that they might have been used on other accounts.
Gather proof that you sent the keys, and that you tried to contact the winners, then create a support ticket for "Request Received Feedback".
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If you're in contact with the devs, you could ask them to invalidate those 2 keys and provide 2 fresh ones, then ask support for a re-roll.
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probably a bot entered the ga, life of lv0 giveaways.
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l believe when you contact support they will have you try to contact the winners via email to see if you can get them to respond that route. At that point its fairly likely they will then login SG and redeem without the re-roll.
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Check user history of non-activations. If there are traces of past infractions, make a force received feedback ticket. If not, then you may just reroll because of winner's lack of response.
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Just remember, if those were keys, not gifts, you're risking "duplicate cd-key" message.
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invite him to your group (one of many...) [i mean elite - not a shitty one] - and after awhile kick him
;D
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There are two winner in my giveaway : https://www.steamgifts.com/giveaway/TN2WT/hero-battle
I saw they are online many times, and tries to contact them through SG and Steam, but receive no response.
I didn't find they own the game, so they might not see this or they sell the key.
What should I do?
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