Browse
Category
DiscussionsGeneral

What do you do if your trade partner made a mistake during a trade?

Open
Jecoda

Hello. Last night I made a trade with someone where they exchanged a key and a game gift for a Humble Bundle leftover of mine. I stated in my trade thread that I was not going first unless they had 20+ rep, and the guy was willing to do so after I showed him a screenshot of the game on Humble Bundle. After he gave me the key and game, I immediately gave him the gift link to the game. A couple of minutes later, he told me that he had not gotten the email yet for the gift. I confirmed with him about stuff like typing his email incorrectly, or using a different email, and he was sure that wasn't the case. Half an hour later, it still hasn't arrived (at least, that's what he claims). We both agreed that it was just being delayed.

The next day I looked at his game list and he still has not redeemed the game. I really want to trust this guy because he seems like a nice person, so for now I'd like to rule out the possibility that he's lying to me. In the event that he accidentally typed the wrong email, am I obligated to compensate him for it? If I was the one who made the error, I wouldn't hesitate to compensate, but he was the one who possibly did. I highly doubt that there was some sort of error in the Humble Bundle system that prevented him from getting his key/delayed the email, unless someone can say otherwise?

9 years ago

Comment has been collapsed.

18 Comments
KBoomDUMAL

You can try Humble support and tell the recipient made a mistake with the email. Specially if the game wasn't redeemed.

9 years ago
Permalink

Comment has been collapsed.
Jecoda

I'll try doing that later. Thanks!

9 years ago
Permalink

Comment has been collapsed.
BoGG

Humble Support is pretty fast and can help you figure that out.. just don't mention that it's a trade.

9 years ago
Permalink

Comment has been collapsed.
Jecoda

Well that's good that they're fast. And yeah lol I gotta make sure they don't find out it's a trade.

9 years ago
Permalink

Comment has been collapsed.
mm3n

I am still waiting on 2 tickets I sent to Humble support, the first one was roughly 2 months ago... They were fast, but unless I am an odd case, they aren't exactly fast now. Actually they are the slowest I have seen (after Steamgifts support :P)

9 years ago
Permalink

Comment has been collapsed.
MuahahahaMeow

He checked the spam/trash? Isn't there a re-send email button that he can click? (I can't quite remember if there is one or not, but it's worth a shot)

9 years ago
Permalink

Comment has been collapsed.
Jecoda

I asked him if he checked and told me he did. I looked it up and apparently there is in option to resend the email! It says it's for Humble Orders, but I assume that it'll work for gifts too. Thanks!

9 years ago
Permalink

Comment has been collapsed.
MuahahahaMeow

yeah, he'll have to click that, and it will show up if he has entered in the correct email ^-^

9 years ago
Permalink

Comment has been collapsed.
lcephoenix

I'm confused. Can't you simply send him the link to the HB leftover via chat for example?

9 years ago*
Permalink

Comment has been collapsed.
mm3n

If it was a gift link he can't. These ones are sent as normal bundles to the specified e-mail. If the e-mail was wrong though, everything gets screwed.

9 years ago
Permalink

Comment has been collapsed.
Jecoda

Yes that's what I did. To my understanding, clicking the gift link will only bring you to a page where the recipient has to enter his email address and then he'll get an email bringing him to the actual HB page with the key.

9 years ago
Permalink

Comment has been collapsed.
lcephoenix

Exactly, I don't see the problem then, though? or maybe I'm just a little stupid right now

9 years ago
Permalink

Comment has been collapsed.
Jecoda

He clicked the link and entered his email address, but he never received the actual email yet.

9 years ago
Permalink

Comment has been collapsed.
mm3n

Well, your best option indeed would be to tell Humble support your gift recipient filled in a wrong e-mail and hope they will reply fast.

Alternatively, have you considered the option your trader got the e-mail already but not activated the game for himself? It might be for a friend of his, or for retrade. If he didn't complain, he most likely got what he was after.

In any case, it is not your fault, if you provided him with a real Humble bundle gift link, you aren't doing anything wrong. You help him figure this out, and I am sure it is manageable, at the very least with the help of support.

9 years ago
Permalink

Comment has been collapsed.
Jecoda

Yeah I plan on doing if he doesn't get the email by tonight.

I did consider that. I guess I'll have to ask later on. If not, we'll get it worked out. I'm new to the trading scene and quite an anxious person, so when an issue like this arose, I wasn't sure what to do lol. But thanks!

9 years ago
Permalink

Comment has been collapsed.
AlyssoRooder

Yesterday I got a game from a Humble Bundle link and I didn't get a mail right away too.
I tried to re-send, there is indeed a function that mails you all your Humble Bundle games, and nothing happened in that moment.

Few hours later I got both mails at the same time, I hope this case is the same.

9 years ago
Permalink

Comment has been collapsed.
Jecoda

Wow that helps reassure things then. This is most likely a similar case. Thanks for letting me know!

9 years ago
Permalink

Comment has been collapsed.
Vlvgmr

I guess that's just another reason to simply get the key and copy it in.
I've never had any issue this way, while with links I've seen threads like this one.

9 years ago
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.