Hi there,
So i wanted to play some FIFA, since it's only available on EA's Origin I decided to install their Origin thing of theirs, create an account and buy the game.
It seemed like a good day to buy the game as there was a sale going on... The problem arrived when i tried to buy the game, when entering my billing informations it said they couldn't verify my card (which is strange since i used it before Steam Sales and recently on Humble Bundle), anyway, i tried a couple of time and seeing the issue still persists i resign to contact their support (an other plesant surprise they have online support, with humans... Unlike Steam with their bots sending the same response every 2 weeks).

Here's the long version:

"Deepak
Thanks for contacting EA Customer Experience, my name is Deepak. How may I assist you today?
Deepak
Hello.
you
hi
you
i'm trying to buy a game but it says EA can't verify my bank card
you
i'm living in China, but i'm french, i'm trying to buy the game using my french card
you
that may be related?
Deepak
I can understand your issue. Please don't worry, I will do my best to help you out.
you
thanks
Deepak
May I have your first and last name to ease the conversation?
you
XXXX
Deepak
Thanks for the name Xavier.
Deepak
Xavier, from which Country you're trying to buy the game?
you
China
Deepak
Thanks for all the requested details.
Deepak
As you know that Origin is region Specific so if you're trying to buy the game from China so you must need to use the Payment details as per your Country.
Deepak
You need to use the Credit card which has the Chinese billind details.
you
I couldn't select China on the country list on the payment method
you
I looked for China or Republic of China, they weren't there
Deepak
You need to use the Credit card which has the Chinese Billing information.
you
But i don't have one, i'm using my french card for online purchases mostly
Deepak
I am sorry but French card will not work.
you
Nothing you can do about it?
you
What about buying from the chinese store with my french card?
Deepak
I am sorry but we are system constraint and no option to place the Order .
Deepak
You may buy from Chinese store. But from the Origin store you cannot use your French card.
you
i meant origin chinese store, like on Steam
you
well thanks anyway.
Deepak
I am sorry but it won't work.
Deepak
On Chinese Origin store you need to use Chinese card.
Deepak
However You're valued EA gamer so I am also providing you 15% discount code for Origin store game purchase. For your convenience I will send the code on your E-mail id.
you
what's the point if i can't purchase games from your store?
Deepak
Thank you for contacting EA help and chatting with me. Is there anything else I may assist you with today?
you
No thanks. Have a nice day."

The short one:

Basically I can't pay with my french card since i'm in China... Pretty weird since in many other store, platforms i can. In these days many people often travel abroad for work, holidays etc so blocking this kind of transaction is really weird. Anyone having this kind of problem with Origin?

I guess i'll just get a pirated version of it, it's not like there's a lack of these on baidu...

I checked my mail, i do have the 15% so for the first one interested let me know, i'll add you to communicate it to you on Steam. (only for EA games released one month or longer not already on sale, code valid 30 days)

Have a nice day.

9 years ago

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Closed 9 years ago by Shawei.