Yes, same just happening to me, I won the key here on SG, surely from Humble Monthly.
If someone knows what is going on ?
Update : Apparently, some people received 2 keys for the game in the bundle ? so it can explain the situation
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EU people got a worldwide key and an EU only key. It seems that the worldwide one is now removed.
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https://twitter.com/ayylmao4774/status/884491784537214976
they are revoking duplicate NBA keys. As expected.
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Well, it IS a 2K game. After GTA V this should come as no shock.
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It was going to happen with pretty much every developer.
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Only this was not a 2K mistake this was a Humble mistake.So I'm pretty sure Humble was not prepared to eat that mistake.
You should never make GA's for things like this as now those who and tried to take advantage of Humble's mistake now will pay for it.So do tell me how 2K or even Take-Two have any blame for this mistake?It would be like someone blaming you for something your kid does even if you had no part in it but your at fault just for being the parent.
Granted 2K could have just said hey let it be but they are in no way at fault or to blame for this mistake in this case but yet some will still bad mouth them.I swear some people just hate or dislike just cause.
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2K is a moneygrubbing publisher as they get, so it was pretty much 0% chance the keys would not be revoked.
Humble made the mistake, but only 2K has the power to revoke the keys, so they would have been to push the button on that one. That's pretty much it, clear and simple.
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but humble still made the mistake so its fair to revoke duplicate keys. Unless people actually expected to get a free early unlock title
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And it still because of Humble giving out the wrong keys regardless.I get that people do not like 2K and so on.I'm just saying they are not the one at fault for this mistake.
Humble gave double the keys and my guess is Humble did not want to eat the cost so 2K had to either do the same or revoke the keys.That's why I said..."Granted 2K could have just said hey let it be "
Again 2K is not at fault though you could argue they could have been nice and just let the mistake be.They have every right to revoke keys that were not meant to be given out or sold.Again as I said it just misplaced blame just cause people dislike 2K.As if Humble would have just said fuck it we will cover the cost of this mistake no keys would have been revoked.I do not see why 2K would revoke keys if Humble said they would cover the cost.So the only logical thing I can come up with is Humble was not prepared to eat the cost so they most likely requested them to be revoked then it would null and void them of paying for them.
So what you're asking is 2K to eat the cost of someone else's mistake just because you dislike them and they have plenty of money.I likw how people think people with lot's of money should just do whatever they think is right.It's up to 2K to do as they wish they can be greedy or do the right thing but still does not make them at fault of this mistake.
Both parties I think could of handled this better though imo.
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I seriously doubt HB has the funds to pay 50 bucks for each 12 buck (at MAX!) subscriber. They would go belley-up just like the last company who said "well, we'll pay off 2K then so no revokes"...
I literally doubt anyone wants HB to die.
EDIT: And no, I'm saying it's 2K's decision what happened. This is their decision. I totally expected it, just seeing people claiming HB revokes stuff while it can't even work like that, stores don't have revoke powers.
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I mean, giving away one of the keys is hardly "taking advantage" of it. At best they're getting a tiny bit of CV, since it's bundled anyway, and realistically they're just making sure the key gets used.
If someone, like, sold or traded the key, that's different. But giving it away on SG doesn't seem like taking advantage of it to me.
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Humble Monthlies aren't added to the Bundle List. So unless it was posted on the bundle list for another reason...
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If you noticed the site errored up and gave you something it wasn't supposed to, then yeah it is kind of your fault you didn't sit on it and wait it out to see if they were going to revoke it as they in every sensible capacity would do.
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Yes, this happened earlier with another bundle and some people rushed to give "duplicates" away and were in trouble later. I can't remember what game was it about though.
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However when they screwed up giving the wrong Payday 2 version (with way more DLC then intended) people get to keep it all.
That's why people hate Overkill I suppose? Uhm...
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+1 that was the classy thing to do--and with a greedy-ass dev, too
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Except that's a totally different situation.
The dev providing keys for a different sub than expected is not the same as Humble's system mistakenly giving out twice as many keys as the customer bought.
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The only problem with this is the consumer has blame also unless you want to pretty much consider them brain dead.The game only promised 2K and Pillar.So if you got 2 keys for one game something should have sent up a red flag that something might not be right and wait to see what is going on.
That being said I either missed something or I am just a bit baffled about this blame thing.
" I lean heavy in the side of consumers especially when companies screw something up and then blame the consumer for not handling their screwed up system properly :
In this case I'm it was either Humble that did the revoke on it's own or 2K at per request but I'm pretty sure Humble did not want to eat the cost and it's now obvious 2K is not so the keys got revoked.
If it was just the wrong package more and likely this would have not happend like for example NBA 2K Legend Eidtion.This however was two games with different region locks.People in the end knew they only paid for one copy and got two so they should take 50% of the blame along with Humble.
As I said getting the wrong package is a different deal because the games are announced but packages are not given until after bought.Though I do wish Humble was more clear on if it's just a base game or not.I mean what if they gave the Legend Eidtion by mistake how would anyone know they got the wrong edition.
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Humble is wrong, sure, and I do not support evil corporate yadda yadda. I am customer myself and I sure as hell want my purchases to be as smooth as possible. I also agree they're being asshole and no transparency at all.
But common sense man, common sense. You bought ONE key you receive ONE key - it's not really hard to grasp. If you received TWO, there's something wrong and that should trigger your common sense.
Lacking one is really dangerous.
And in this thread, many even putting up an appearance or excuse they could get away without repercussion when they knew it's coming.
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You summed up nicely. Customer rights are important, but actively abusing the system, burying one's head in the sand just to ignore that double keys shouldn't be there, then later complaining is such a spiness thing to do. Also I just can't grasp how can so many people think in a way that if they accidentally got handed something they know they shouldn't have, now they own it and entitled to have it back -.-
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If you paid attention to the humble monthly thread you would know that it would be revoked. And it was pretty obvious when they remove the key from the page that it would be revoked if activated.
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Maybe has something to do with people reporting that they received 2 keys for the game with their bundle? Perhaps they are revoking all keys and issuing a new one. I feel sorry for giveaway winners but people who made giveaways for it should have known better.
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It amazes me that HB still hasn't made any announcements regarding this whole situation.
They should have made one when people reported the double keys. They should have made one when they removed the keys from the download pages (which is where this should all have ended).
Now they're actively revoking them and still haven't issued any warnings to costumers. This is ridiculous customer support and PR.
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This is not on HB at all. People knew (while buying) that 2 keys was a mistake, didn't give a shit and they gave away/traded/sold their spare key. . .Acting fool like "i didn't knew that the 2nd key was an error" and stuff won't stop HB for getting the keys revoked :P
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It's not on HB at all, seriously? Who put the second key there in the first place, little evil fairies? Of course they are responsible for the mess up and should inform buyers accordingly instead of secretly revoking keys.
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Wow you people here really have no concept of consumers rights.
Either that or you really like corporate dick.
Regardless, they're required by law to inform costumers on stuff like this. The double keys were a mistake, sure, but they can't just jump to revoking them without having informed the people of what was going on, which was the very least they could do.
They couldn't even bother to answer people on tweeter on the same day the bundle went live. At that point it's not even laziness, it's actively covering the whole thing up.
There's bound to be many people who bought the bundle and have no idea of this whole situation with the duplicate keys either. Maybe they knew it was a mistake, maybe they didn't, it's not whats important here. The real problem is that humble made no attempts to handle the situation gracefully and instead only sent people who actively contacted their support a generic message saying the keys were going to be revoked, and even that came only days after the fact.
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Whtaever man. So they must fight for their right to have a second NBA 2K17 key. From the very first time I saw people reporting 2 keys I KNEW there was a mistake there! Of Course HB should have taken action before (4th day now) but deep inside we knew they wouldn't just let key floating around! It's common sense!
P.S. I know about consumer rights but let's not make a big deal out of anything. Shit happened let's move on!
P.S.1 I don't care about corporations or not!
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Sure it was a mistake, but the problem is the consumer isn't to be expected to know that. As a company you have to know that costumers will take things at face value rather than expecting them to be patient or fix things on their own. They're required to be very clear with everything they do and sell to avoid these kinds of problems.
The dignified approach to this would have been to let out a warning as soon as they heard about the duplicate keys, saying they were a mistake and that they would be fixing it, removing the "wrong" key from peoples HB downloads/library page. Honestly, the keys getting revoked seems to be something most companies wouldn't even do in this situation, just like they don't revoke games people buy at bugged prices.
But again, the central issue in all of this is that Humble chose to ignore the situation and acted while keeping their customers blind for whatever reason, which isn't something they can do.
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To be honest I believe they stalled beaceuse even THEY didn't have a clue on what to do. Revoke or let them have the keys. I also believe that they must have discussed the problem with 2K (maybe to get some more keys?) and then they eventually made up their minds. That's why it took them so long. From my experience HB are aware of their customers (had some problems before with paying methods etc.. and they were more than willing to help me). Of course all of these is my guess so nothing can be proven.
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But they didn't just "stall", they STILL haven't made any official comments regarding it, they seem to be trying to brush the whole thing under the rug and hope no one complains. And even if they didn't know how to proceed, dropping a "Double keys for NBA are a mistake, please refrain from using both of them while we investigate the situation further" email to HMonthly customers would have taken them less than 5 minutes and would have cleared up the whole situation.
And I'm not saying their customer service is bad (it's certainly slow though), but whoever was in charge of handling this particular situation is a complete idiot.
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I hate to admit it but you won this argument big time bro! :D
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I can keep going if you want.
I have a PHD on "getting pissed at somewhat minor shit regarding videogames", graduated Magna Cum Laude from the Internet University.
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Nah. I'll call it a day. I really like arguing over shit (I haven't even bought HBM yet) just because. . . reasons
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In the end the publisher makes the call.
And since this is 2K, famous recently for that GTA V BS, this comes really as no surprise to anyone.
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Possibly, but it was still up to HB to let the costumers know of the possible outcome.
And they didn't.
The outcome is outcoming right now and they still haven't said a thing.
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What happened was that pirates figured out how to use the mod to bypass Rockstars auth servers and gain access to the online portion of the game.
So rockstar issued a cease and desist order until the developer made appropriate modifications.
Doesn't seem greedy to me.
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What happened was that pirates figured out how to use the mod to bypass Rockstars auth servers and gain access to the online portion of the game.
So rockstar issued a cease and desist order until the developer made appropriate modifications.
Doesn't seem greedy to me.
sigh
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Someone on the internet who actually admits if in a debate the other person has right? Man, you've restored my faith in humanity! Keep up the good work!
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I still don´t feel I´m the one to blame, as some here suggest. I don´t have time to read a lot, I just went in and thought: Oh! There´s two keys! Maybe it´s to play with a friend. Nevermind, let´s create a giveaway. A few days later, my key gets revoked and I don´t know why.
They haven´t contacted me to let me know, but they have sent me an email about the Capcom Bundle.
So yeah, it´s totally on them.
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Do you have so little time to read that you didn't think to peek at what they were actually advertising and how they didn't mention two copies of NBA 2k17 anywhere? Because "I didn't bother reading anything" isn't an excuse, and not applying critical thought to your actions is 100% your fault.
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Well, they also never said he wasn't supposed to get 2 keys.
The blame on this is 90% on HBs. Customers aren't supposed to know shit other than what is immediately presented to them.
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https://www.humblebundle.com/monthly This is what was immediately presented to anyone who subscribed. It explicitly mentions that you get NBA 2k17 and the MSRP of the game. Nowhere does it mention two keys, the MSRP is most definitely not twice the value of what a current year-branded sports game would be, and all indications plainly visible would say that there is only supposed to be one key. "They never SAID that the mistake they didn't know was going to happen was a mistake right there in big red letters" is not a defense at all. If a customer sees something that feels wrong or too good to be true and instead of asking a question or waiting to see what happens just acts on it, they don't get to be upset when things are made right and the situation is remedied. Anyone, anywhere, is supposed to think critically about their actions. The fact that one key is international and the other is region locked should have been another indicator something wasn't quite right.
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But the problem is, they still delivered 2 keys. Anyone that say that "hey, that MSRP is the value of 1 key, it still doesn't specifically say that we weren't supposed to get 2!". That's why companies need to be really careful when selling stuff, cover their asses carefully and sometimes bite the bullet when they mess up.
And of course people PROBABLY thought it was mistake, which it was. But just like going to a store and capitalising on a pricing error or an erroneous 2 for 1 sale, despite how "too good to be true" it might seem, it's still, in fact and legally, true. They might have made a mistake, but they have to own up to it regardless.
But the really ugly part is that the costumers where not informed at any point or by any means of the mistake and consequent removal and revocation of the keys, which HB had to do beforehand.
At least in Europe, where people have rights.
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Entitlement? Hardly. I don't care about NBA 2k17 one way or the other. The only thing that bothers me in this whole situation is that Humble wasn't upfront about... well, anything. They could have easily informed anyone who bought the bundle that the keys where a mistake and were liable to being revoked if used as soon as they found out what was happening. It's been 4 days now and they haven't said a thing.
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I paid for 1 key and received 2, which might just be semantics, but is quite different.
The better service I demand is that the company be upfront with costumers and keep us up to date on any business related to us (not the key getting revoked in itself), namely taking back products that they delivered without any prior information of such an event. Even costumers NOT affected by this should be informed of this. After all, the key that got removed was the first one to show up on the page, so most people who bought the bundle in Europe and received the 2 keys probably got they keys revoked without any explanation and that's certainly what i'd call an ugly situation.
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If you go to the supermarket and buy a box of ice creams. You get home and you were expecting 4 ice creams but there´s five. What are you going to do? Go back to the supermarket to return the extra ice cream? Or are you gonna eat it?
Imagine that 4 days later someone comes to you asking you to pay for that fifth ice cream.
How is that my fault? It´s hilarious.
Someone messed up and added an extra key. I didn´t realise it wasn´t meant to be. I´m just moving houses and I didn´t pay attention to the whole "Humble Monthly". I have a yearly subscription and I didn´t read, it was click click click.
But hey, keep blaming me instead of who actually made the mistake.
Where´s my ice cream?
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Bad comparison; nobody is making you pay extra, and a digital good being revoked is something very much allowed within the confines of Humble's terms of service. And no, they made a mistake, I'm not saying they didn't. I'm just saying that you ALSO made a mistake, and ignorance at the time of that mistake does not change that you made a mistake. Humble accidentally put in an extra key they shouldn't have. You could have taken a second to think before giving one key away. Those mistakes are not mutually exclusive.
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Actually, the whole point is that you don't get mentioned what games you'll be getting. They also gave extra comics this time yet you don't question that? You shouldn't, that's why.
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One could, in fact, put the onus of responsibility for not knowing the contents of a specifically unknown basket of goods upon the company which made that mistake, especially given that they DO--or, in this case, SHOULD--actually know the contents available. Additionally, it might in fact be the fault of the company for having not released any immediate statement TO BE READ which further exacerbates (and gives justification for) the state of confusion. Perhaps it also might help were Humble not known for doing very unexpected things with the monthlies as they experiment getting their formula right. It's hardly inconceivable among the other list of oddity including a demo in place of a game as advertised, reusing a prior monthly contribution, selecting only the multiplayer portions of a game, including comic books, or offering up prior games for new subscribers.
The default mental state you expect is an assumption by every definition, which, lacking any actual content or communication, makes a second key is as certain as them just leaving out that information in the blurb of advertising available. If it was one of regular titles with a second key instead of the headliners (which, by the way, they consider weak enough draws to be revealed together in the first place), I wonder how significantly your smug certainty would fall despite such clear "reading" material at your hands.
Also, for fucks sake. Are you seriously pulling that "oh you should have read it!!" shit when there's LITERALLY nothing to have even read? Put some critical thinking in your own damn arguments instead of falling back on stupid ass go-to phrases for some cheap attempted default victory.... ESPECIALLY if you can't hit your win-button without warping "You didn't read!" out of "You didn't assume!" by all definition. Grab a damn dictionary.
Responsibility and blame aren't black/white ultimately anyway. This isn't a matter of the odds for each alternative, or some required percent of people thinking the similarly---its a matter of whether anyone could make that mistake from a position of goodwill, and to what extent Humble reasonably minimized that possibility for correcting their own mistake.
Personally,I would also have assumed that Humble had made a mistake--however that doesn't make your conclusion any less rigid and narrow, the meaning of "reading" any more accurate --or you any less of a jackass.
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The contents of Humble Monthly aren't unknown at the time they're available, though. There is indeed something to read and I even linked it further up, pointing out the two specific parts of the page where you would find the information in big letters that would pretty easily let someone figure out that it's a mistake. But beyond that, the blind nature of Humble Monthly is not that you crack it open not knowing what you have, you crack it open after they told you what's in it. The things they sell the bundles' early access on--which this is--are heavily advertised and laid out clearly, with any weirdnesses like comics coming in the full version of the bundle, and there's a big page telling you everything in the bundle before you get that far. Everything about Humble Monthly is built on the idea of buying it mostly blind, but then having them tell you with a big colourful announcement exactly what you got before you crack open the page with the keys But hey way to go with your condescending "gotcha" of "There's nothing to read" even though that's a demonstrably wrong statement.
Blame is not black and white, no. And my entire point is to say that Humble made mistakes but that those mistakes don't absolve the OP of his mistakes and that "I didn't read anything and assumed, so I am the innocent party" is not actually a justification of anything. Both parties can be at fault.
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Yes that's clearly something to read, just as the words 'Humble Bundle" in the title are clearly words to read. Too bad they don't adequately address the situation in anyway whatsoever and instead lead to what is clearly assuming something, not reading, on your part and on the part of people who assumed the opposite.
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Should have read more of the words also on the page, like the MSRP that I pointed to as the whole thing that should have been read, but I know that it would have taken precious time out of your very busy day of drinking paint.
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So you.. you really don't... okay, look never mind--I'll just help. How about completing the logic of your own thought? Okay so: they should have just read the MSRP and, and... and "asssumeeeeeeeed" that the second one was a mistake, rather than one of the X - 2 mystery items. Starting to see it yet?
Now try to figure out this next brainbuster; all dogs are small" ; "roger is small" ; therefore "roger is a dog"
Is this statement consistently true? Okay, lets say I bring out Roger--who does happen to be a dog--now does that mean the logic is consistent? Think carefully! You've gotten this one wrong before!
The Solution: No! It's still an erroneous conclusion: although Roger did turn out to be a dog, the facts did not justify the conclusion.
Lets move on to some move onto something a bit more complex, Consider the following statement: There is only meant to be one copy of Space Jam--rather than two as I've received (or with one originally intended for release with the other bundle content). We know this because the written segment lists the MSRP and clearly no one would list the MSRP of two copies of the same game while just using the same number referring to the per unit price. Plus, if that were the case, they would have clearly mentioned two titles in that little blurb. Since they did not list the second copy, we can definitely be sure that second key was included by mistake--because otherwise that would mean Humble made a mistake, which we know Humble would never do!
Can you spot all the things wrong here? Because I do! And, in that original post, I really disliked your presumed bad-faith from everyone without any measure of empathy or acknowledgement of Humble's due responsibility--however, worse than all that, is the absurd, asinine reasoning you've got mistaking assumption for deduction while being an absolute prick about it too.
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In Germany at least if somebody sends you something that you didn't order (like a second NBA 2k17 key) you don't have to infrom the merchant and can keep the good. That's a law. Really. https://de.wikipedia.org/wiki/Unbestellte_Lieferung_(Deutschland)
One could argue that the law doesn't apply to Humble Bundle, but the whole 'the customer doesn't have the right to keep a good that they might not be sure if they are allowed to have it' situation might be different depending on where you live.
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Yeah, but that only applies to deliveries you had no prior knowledge whatsoever of - if you know it's an error like in this case it doesn't work that way AFAIK. They implemented this because of some scam where some shady companies sent stuff to people without them ever ordering it.
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I got 100 packs of 'Gummibären' instead of 10 because a packing person read the order as 10x10 instead of just 10 packs. I never got an extra invoice or had to sent the other 90 packs back. I guess it could be goodwill, but that's exactly my point: The company messes my order up = I get to keep what I get. I don't even expect that here, just some clear communication (via email) before they revoke the extra goods they sent me.
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Might have been goodwill or them simply not being aware of it, I was just referring to the proper use for § 241a BGB. I certainly agree with you on the communication aspect :).
Ich hoffe du hattest keinen Zuckerschock nach der Unmenge an Gummibären ;D.
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I'm just making an example about 'expectations' from a customer point of view rather than the proper use of § 241a BGB :)
Wir haben immer noch so etwa 70 Päckchen, also keine Gefahr :D Danke der Nachfrage ;)
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Perhaps they charged the packer for those 90 packs? How would that make you feel if such was the case?
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if im correct in german law an "extra delivered product in the same delivery" doesn't count as "unordered product"...
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Wait , so you got 2 copies instead of 1 and now 1 is being revoked ... As to be expected .... And now you are crying cause of that , and even contacted support?
Did you not think of the chance of that happening?
What's next. Contact the guy you gave the working key to and ask him to buy you the game cause your got revoked :?
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And you are pretty pathetic and petty human being tbh .
Thanks fo blacklist, by the looks of it you do that to anyone who disagree with you lul
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What is this "what's next" part? No one told anything like that at all. You don't need to be so harsh, especially since you are not affected.
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I mean even if we vastly disagree on one topic , doesnt mean we cannot be sensible human being and agree on a completely unrelated matter :P
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You sound like someone who is much older than the average user of this site.... did you not follow the most recent US Presidential Election? Or the Brexit vote? Or Marine Le Penn? Or ya know.... pretty much every thing that is happening this year? The children today would rather label you a racist, misogynist, Islamophobe, homophobe, etc, etc, and then cry in the dark while plotting civil disobediance while chanting seceding from the nation. All of that is happening in real life... under your real face (except the cowards who cover theirs) and real name... and you have the nerve to call for sensibility on the internet? HA! Good one! Thanks for the laugh friend!
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Duno about the older part ... im 28 which seems to be like maybe the around the average age of people here ...
That aside ...yeah . World is a pretty fuckd up place nowadays .
I was looking at what was happening at G20 ( i think thats what its called ) ... lets protect the environment ... by burning everything that we can see and release a fuckton of shit into the air ... yup make sense .
Nowadays people are not really trying to discuss ( or argue ) on a matter , they just look for the slightest reason to put a label on you and use it to attack you in a way .
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People sure love to give up all their consumer rights and even defend the company at fault. facepalm
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Peopel sure love to say the words "consumer rights" without knowing exactly what that term actually means or ever being able to point to a specific right that is being violated.
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sure sure, its toally okay to get sent multiple copies of games sent and then revoked some so you dont even know which one will be the one revoked and not. so you loose at the end even maybe the copy you activated yourself. feel free to praise them. i sure wont, they fucked up and did hurt their own customer.
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Well what you do is you message them and say 'Hey am I supposed to have two keys because it seems like I'm not?" and then have them tell you no and which one to activate (or maybe just let you activate whichever and remove the unrevealed one), rather than going off to get some kind of benefit from their fuck-up and then start complaining when that backfires. I don't buy that everyone just got surprised, thought this was a happy mistake nobody would notice, and went to profit off of it through selling the copy, trading it off, or giving it here for CV to bump their level. People took advantage of this mistake and they got burned for it, no sympathy from me for that.
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people did that and got no answer / reaction
and no you dont have to run behind the seller. the seller who have fucked up has to inform you.
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I actually did that and didn't get any answer at all.
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I did that and they answered back 2 days later with a generic "we messed up, keys getting revoked, k thx bye" message that other people got and haven't answered anymore.
I honestly don't even care about the game since i got the bundle for PoE alone and I know the friend i gave the key to will enjoy it, but fuck me if I'm about to roll over and let them do what they want and trample over my rights.
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In real life, when you buy something from a store and in the checkout they forget to tag it for purchase, then surprise surprise, they won't come to your house and claim it back. They just accept their mistake.
It's like getting back more change. They won't just say "Oi, we gave you more money in return, we'll just take that from you"
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That's cause they can't. If they could, they would.
See: The government.
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They can while you're in the store. They can technically later as well. They're allowed as much as them, but still they don't do it.
And it doesn't matter if they would. What matters is what's been happening before. The norms are being changed and the customer is getting screwed over because of trust in the company that they purchased from.
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The customer got "screwed" because it tried to exploit a loophole that was very obviously not intended.
Apparently trust must go one way, and the "costumer" is free to screw you over whenever they deem so?
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Okay, so you buy a mystery box and you get random keys. You also get comics. Comics weren't advertised. You stay away from the comics, right? Unless you think it's better that the comics that you get are just taken away from you mid-reading or something.
The other key had a stipulation. It was tied to a region. So, it wasn't a perfect deal. The idea is that maybe you get a key to have a friend play with you. Humble has boldly supported the idea of gifting your games and this seemed to be the case of them just practicing what they preach. NBA is a notoriously multiplayer (2-player, mind you) focused game. It'd be the only game where giving an extra key actually made a lot of sense. They weren't identical, so you can't say it was "obviously not intended" either. NBA has been failing on PC for a number of years now. This would've been the logical step to kickstart their fanbase once more. Giving something for free now to build up a playerbase that would pay you in the long run.
But yes, the person that sells you needs to ensure that they give you what you buy, not the opposite. Let's say you start selling shoes. You have 5 different types of shoes that you sell. If you sell them, wouldn't it make sense that you checked that each type of shoe box has the shoes in it and nothing more than is needed? All you'd have to do is check just 5 boxes. That's all. Now, let's say, you choose not to do that, like Humble didn't. Turns out you gave half of those people an extra pair of laces. You recall all of the laces. Now, who's fault was that situation? You, who didn't bother to check a few boxes or the customer who thought that the extra pair of laces were there as planned?
Literally all Humble had to do was make a few test purchases. They could literally make it so that they don't actually pay for them. That's how easy it'd be. But no, blame the customer that expects the people that take money from them to have basic quality assurance...
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Not sure what you buy, but it clearly states the comics to me.
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Yeah, but the comics weren't advertised before you the contents were revealed. Now it might be a new regular addition, but previously it wasn't and this month it wasn't advertised either.
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They do a full reveal of all the content when the codes are given, so everyone is fully aware what SHOULD be in the package... really.
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Yeah, they name the games, the Humble Originals and... that's it.
They don't mention things like region-locks or key quantities.
That was the whole issue. Bad communication, laziness and not owning their own mistakes while not compensating people for their, possibly expensive, mistake.
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The government always gets what they think belongs to them... and it doesn't matter when you paid your taxes/bill... they will come back 5 years later and demand what they think you owe them plus interest. If a corporation could do that, they sure as hell would.
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Even just waiting a couple of minutes after paying and receiving two unrevealed keys would have done the trick. I got two keys and decided to give it a moment to sort itself out, and it didn't take very long before one copy was gone.
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Not really. This affected European customers, and here, according to EU consumer laws, they actually would have had to let the users keep the keys, since they were delivered after the payment was accepted, which here constitutes as a signed contract. This is not the first or the last time a North American company wants to enforce their own local non-existing consumer laws on European customers, which is actually illegal.
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Without any warning they just revoke the key that i gave to my friend like that? It's a joke of a service. They told me today about Capcom bundle and bought it, but they can warn that they made a mistake? Nope...
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Pfft, OP just blacklisted me for disagreeing with him. A+ thread my dude, I'm out of here. No point trying to argue with someone whose attitude to being told "You also did a thing that was wrong" is a blacklist add.
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Yeah sorry, there´s plenty of other users in this thread that disagree with me but they haven´t been blacklisted. Apologies, but there´s something about the attitude...
Anyway, good luck!
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Hey, added you to my whitelist for using your common sense. I don't create many whitelist giveaways, but I guess it's something.
This is me 5 days ago.
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I tend to agree with those who says that this is a huge mishandling on Humble Bundle side. While you can debate on whether it was a mistake to use up both keys or not for sure, but the behavior on Humble's side cannot be defended/rationalized at all.
To be honest I am really surprised that they handle the situation like this. This is the first huge fiasco I've ever seen related to Humble.
Humble gave out the keys to the customers. They gave it by mistake? It is possible, but customer is not responsible for that.
If you buy in a shop and they give you 1 more chocolate or give you back more money than they should then you may or may not find out the mistake and then may or may not tell them that they made a mistake, it is on you, but you cannot be blamed in any case.
And also they cannot just run after you and steal the chocolate/money back from you even if it was given to you by mistake.
Humble made a huge mistake for sure and it is okay to make a statement for example that "from now on the second keys are not usable" but it is not acceptable by any mean to simply revoke one of the 2 keys at random.
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Exactly this : And also they cannot just run after you and steal the chocolate/money back from you even if it was given to you by mistake.
I don't say that GA makers/traders are all white in this, they certainly knew they were going to abuse the system, but HB is handling all this badly.
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They didn't really. Revoking a key isn't the same as taking back a physical good.
If you buy a giftcard which should have $20 and you get $40 and they correct that via the internet, that's within their right.
Should they have said that it was going to happen? Sure.
But, the thread had a lot of "get it before" they fix it comments. People rushing to copy the keys before Humble removed them from their account clearly shows that they knew it was a mistake and they wanted to take advantage of it.
The second that key was removed from their account, people shouldn't have decided to use or trade it, and they lost any right to complain if that key no longer worked.
Could it have been handled more transparently, and better, by HB? Sure. Should people be entitled to get something they didn't pay for and had every reason to know it was a mistake? No, they shouldn't.
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I don't understand why revoking a key isn't the same as taking back a physical good. Because it's easier with virtual stuff ?
Yes I understand that if I order a TV and get two of them, the store is going to come and take back the extra TV, because a TV is expensive. But I still think that the store is going to call me or send me a mail to warn me, and apologize for the mistake. If they come into my house without asking and take the first TV they find, I'm still going to be mad.
To get back to the first example, yes it's not really appropriate,because usually the extra thing is cheap, and not worth the time, but still : steal the chocolate/money back from you. I would understand that the cashier run after me and ask the extra goods/money. But going into my purse, hell no. Especially not 4 days after.
HB is doing the two mistakes at once : they don't even warn, and it's more than 4 days after.
So ; I don't say that GA makers/traders are all white in this, they certainly knew they were going to abuse the system, but HB is handling all this badly. So I can understand some anger from all this.
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Humble made a mistake but we shouldn't all just give them crap over it and complain about them taking back their second key. Humble have been more than fair as a company with all of their offerings/deals/bundles etc and deserve some slack and support. The amount of people on here to sell their souls for a key or bitch about a genuine mistake made is crazy. They are just games guys and everyone makes mistakes. Put your energy into something productive instead of jumping on the hate wagon.
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The problem is that they didn't take back 'their' second key. They took back the first key. That causes a lot of headaches.
Mainly the lack of communication about the problem is really the problem and that's not something to cut them some slack about as they should inform paying customers about any mistake that happens on their part and how they'll deal with it.
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They revoked the key a lot later than it was removed from people's HB account.
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Humble have been more than fair as a company with all of their offerings/deals/bundles
Actually, they are the most problematic bundle site in this regard. This is not the first time they mishandle something really bad that was mostly their own fault. I love the store and the site, but as a company they are not particularly good.
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They don't have any way? I just bought my Capcom Bundle and they know i have DmC and Strider, they can clearly know if a person have the ROW key or the EU key. They revoke the ROW key to everyone because that's the one that shouldn't have been sent.
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You can link your steam account to your HB account to know which games from bundles you bought are in your steam library already.
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HB account and key pages always say
All purchases are for your personal use only.
No keys are officially for friends/giving away unless there would be a special bundle for sharing (I remember only 4 copies of Kiln with advertisement of playing it with friends in linked video).
In this case there is no point to ask for second working key. Even if EU 'user' activated ROW key, they still can activate 'EU' key and giving it away can't be HB's problem.
They could have explained what exactly happened but there is certainly no rights for second key.
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All the keys have a " Gift to a Friend" button under them, so that's a completely moot point.
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yup, but you send a link for redeem the key, no the key itself =)
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Which ends up being the same thing?
Pretty sure the key is the same, the whole "gifting system" is just HB's attempt at publicising themselves a little more.
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I've frequently had issues with gift links that I know for a fact I haven't accessed since I generated them being used when I pass them on, I've also had the same issue with gift links I've received from others. As such I just use keys when gifting/trading games unless the person I'm trading with specifically requests a gift link. Not to mention that as an EU citizen I have a right to sell/trade those licenses regardless of any EULA/TOS that says otherwise.
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No, it's not if this button was not used. This actually could be a case for HB to consider not revoking them (as a token of generosity), just not to involve third parties. (Who knows, probably they didn't do that?)
If both keys were redeemed normally, it is obvious that either one didn't end up being 'for personal use only'. De facto they provide one working in the region of buyer key for this game.
People's greed and dishonesty can't stop to amaze me. And then these silly explanations. Everyone knew from the beginning that there is a mistake, but some just wanted to get free CV or easy buck on HB's mistake. Why anyone should be sorry for you? Some people just need more life lessons. These in internet with some cheap digital crap are the easiest ones.
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'For personal use' is more meant as 'you must not use it in any commercial way'.
Despite what some people might want to believe, they're in no way entitled to that second copy they were provided by accident and HB also never indicated one was supposed to get two keys in the first place - they could've handled that situation way better and more openly though, isn't that hard to get the info out via Twitter/FB/Mail/using Hamble as some sort of carrier pigeon. Anyone who intended to exploit their error, well... you win some, you lose some. Everyone else without such shifty intentions is kinda to be felt sorry for if they activated the wrong key on their own acc and gifted the other one to a friend IMO.
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Any sensible person would assume the first key from the top of the page is the first key. THAT key was revoked. Now you tell me again that there is no problem with how Humble Bundle handled the situation.
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but what if someone is not from EU and got ROW revoked?
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That means you cannot use them commercially, not that you can only activate them on your own account.
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Yes, you are completely right. I didn't manage to deliver this clearer. My argument was that they were giving only one key for 'personal use' and second, mistakenly exposed and revealed, just can not be used for that same personal use, whatever it is (for yourself or for gift), and is obviously going to extra accounts/markets etc.
And the reality is that even speaking of licenses that were payed for, almost everything on HB not activated on user's own account (with exception of keys that remain untouched forever and very low number of keys actually gifted to someone for free, marginally including SG community), is used commercially: to sell or trade (which is quite similar). Doesn't matter is it gift link or key, the only difference is that by sending the gift links customer informs HB that products are actually going to someone else. (Doesn't stop anyone from selling these either, but it is the only possible signal to inform HB of transferring the key to third-party. I don't use them either because of system's poor implementation in the past, but let's be aware of what they are there for).
Gift links are something that a lot of publishers would like to see completely removed, opening wide road for making not activating products on user's linked accounts illegal, to fight flow of their keys to gray market. Considering level of games on HB clearly it is understandable - publishers could more eagerly throw their still valuable game keys to charity-related HB (for self-advertising and being in club of 'good guys') if there would be better guarantees that they are not shooting off their leg with such gestures, reducing exposed products to level of extremely cheap trash thanks to gray markets and consumer sophistry multiplied by lust for gain.
You see, all this harms honest users who wouldn't mind getting better games for themselves and for gifts. For personal use.
There is a bunch of people who, regularly profiting on HB or just buying a lot of stuff from them for extremely cheap (could be, for years), would gladly like to see them going bankrupt/taking considerable hit if this would mean that they personally get some free crap worth a few dollars. Amazing.
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HB did a terrible job communicating with their customers about this issue.
That said, its understandable they wouldn't be willing to take the financial hit from this mistake and are revoking the keys. In fact, didn't a digital games store go bankrupt about a year ago because of a single game error similar to this?
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It's not like they can re-sell the keys though. They can't refurbish them and stick a "like new" sign on them like they were a used car.
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HB pays the developers/publishers for every key that gets sold, so they would have to pay for every one of the extra keys if they didn't revoke them.
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Yup, Game Republic apparently. Also for a mistake with a 2K title... seems not a publisher you want to sell no to.
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As expected, I wonder how many people asked support about additional key firstly? Without "IT'S FREE!!1!" exclamations.
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Plenty of people did.
They got a generic mass message 2 days later saying the keys where getting revoked.
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Bad support work then. But what is the real problem? If you want NBA for personal use and key was revoked, then you just should activate another key. Not a big problem. Same with game as a gift, that's a matter of one minute.
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2 days response time is pretty good considering that it happened over the weekend and they probably contacted publisher who doesn't have people with authority working during them. Specially not in the summer...
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All the more, don't see reasons to blame HB so active.
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First of all if you make a deal, the goods are interchanged then from that point the goods have a new owner. No one can simply take back biyforce something he/she gave to another someone during such an act.
But anyway, the way Humble handled this situation was a disaster.
What should've they do:
- as soon as the problem is found out stop selling bundle instantly to rule the situation out
- make instantly a post on social media that "there is an issue with the keys of the current bundle, sorry about that, we'll fix it asap"
- make soon after that a detailed description about the problem and a statement that from now on only one of the keys are usable
- remove the not yet activated secondary keys from every account as soon as possible
- take the financial hit from the already activated secondary keys
- since at around 3 minutes after the start of the bundle the double key issue was practically discussed on every social media this financial hit wouldn't be too much
- case closed
What happened:
- Humble didn't say a word at all about the whole issue while they were spammed with tickets and the problem was discussed on many places
- this totally gave the feeling that they are okay with this situation
- since Humble not said a word, didn't give a statement, didn't say that this is a mistake even those who were not sure used both keys
- now that nearly everyone used both keys since no one said a word about that they shoud not for days one of the keys (from technical pov the worldwide one but from user pov one at random) are revoked
To be hones it is not surprise at all, that people are a bit angry about the situation. The mistake is an understandable technical issue but the handling on Humble's side was a total disaster.
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Simple example. Not so rare situation about ATM. You requested some money and this amount was debited from your account, but you got much more money. This additional number will be debited later, for sure.
And you describing some strange situation. You make a deal, for sure. Deal for ONE copy of NBA and you become owner of ONE copy. And HB has all rights to revoke additional key, cause it was just a mistake. That's obvious.
Support is crap, it's obvious also, but real shitstorm? In situation where everyone knew that this is a mistake and only abusers got some problems?
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Humble could have handled the situation much better but I bet they have learned a great deal after this. They offer some great deals so would focus on the positive than one screwup!
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One, HB took days to do this, so it's already their fault.
Two, did they never make a test purchase? What kind of company does something like this without even testing their product?
Three, they also didn't check it during the making of the bundle and the keys that they chucked out?
Four, they never compensated for their own mistake (The least they could do is offer either a free tier 1 on the next bundle or a few bucks of credit on Humble Store)
Five, they revoked the ROW key...
Six, they never even communicated their error properly.
Humble should've manned up instead of shooting their customers in the kneecap. They should've worked out a deal with the publisher and live with their own mistake. Instead, they just take your own product and leave you with nothing. And their own fanboys will just clammer to the idea that if the storefront makes a mistake that you should be punished. In reality, getting a surplus of product is the store's fault and they won't recall the product. That's how it actually happens. Same goes with pricing errors. These are things that apply in real life. They call it greed though. How dare people be upset that their keys are being redeemed days later. Not to forget that people might've redeemed the key that was revoked while giving away a key that was the "real one".
There's nothing greedy about using an extra key that was given to you in a mystery box! It's not even a certain amount that they say they'll give you. Did HM advertise comics? No? Oh, I guess you won't read them because they never promised you that.
I'm genuinely disturbed how detached from reality some people are. How brainwashed they have to be that they defend a company before their consumers.
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There's nothing greedy about using an extra key that was given to you in a mystery box!
Assuming you didn't know it was a mistake, which if you look at the thread and notice people had to store the key separately because HB was removing them from their accounts, is very hard to believe.
Once the key was removed from your account, there was no reason to think that it would still work, and having to copy the key to a separate location to keep it, clearly implies an understanding that you were taking advantage of their blunder.
HB should have been much more transparent, but people are being entitled and disingenuous pretending they weren't aware of what they were doing.
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I usually go by the standards that decades of commerce have gone by previously.
You get back more change? Store's fault, they won't come and claim it back.
Do you get a free product for either not having the cashier beep it through or having the computer system malfunction and read it as another product? Store's fault, you won't be charged extra at a later point (the product won't also be taken from you)
Is there a pricing error? The store's at fault and they won't repo the product or charge extra.
Is there an error and they accidentally give you an extra item? Again, store's fault, you won't be punished for their mistake.
The reason why this happens is that the average consumer doesn't pay attention to these things. They don't go on forums asking "Why is x cheaper?" or "Why did I get an extra of x". The reason why is that a customer shouldn't be afraid of using their own product. They shouldn't be worried that maybe they'll be punished for thinking that they got a good deal.
Stores also tend to not react other than prevention to things like that is because:
A) It's good PR for them because of the good deal that the customer got.
B) It's bad PR to reclaim products and in doing so, punishing the customer for trusting their brand and the good deal that they got.
These are basics of an error of this type.
"HB should have been much more transparent, but people are being entitled and disingenuous pretending they weren't aware of what they were doing." - That is extremely anti-consumer. The monthly bundles have literally been anything but predictable. That's their whole point. You don't know what you'll get, so when you get it, that's what you'll be getting. You'll find out and that's it. Me, personally, if I had bought the monthly, I'd be suspicious, but that's because Humble has been doing very sketchy stuff as well. I don't trust them as a brand. If you don't trust that deal either, then you just don't trust the brand in question. That's a bad thing.
Others still do. They really did think that Humble was giving them an NBA game with an extra key to play with their friends. The region-locked key making it even more believable because that's the catch in this. The catch is that a region-locked key would be cheaper for them and that the two keys aren't just in perfect condition.
Same goes with, for example, Dishonored. Some bought Dishonored and then they saw a really good deal on the Complete Edition at one point. They bought that and you actually got a different Dishonored. They got the RU version. It was separate and because of that it was cluttering and you also lost all of your progress in the game including achievements and such. That was the "catch" in that good deal.
Don't blame the average customer for being just a customer. We, the proactive, distrusting, cynical customers are just the tip of the massive iceberg that is the client base of almost any company.
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Humble bundle GAVE ME 2 keys, I paid and said thanks, hey an extra copy for a friend, that is cool.
Don't remove what you gave, or what you messed up.
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1) Pay for 2 keys by mistake and get 2 keys - if the store won't return you your money they are thieves.
2) Pay for 1 key and get 2 keys by mistake - if you won't return additional key you're a thie... oh no, wait - everything's alright.
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Consumer rights, right? Never knew it was another word for entitlement till now.
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Oh well, already thought something like this would happen. Luckily I gave away the key that will NOT be removed so my ratio on Steamgifts stays kinda clear :P
I probably wouldn't have played it myself anyways so I don't really mind since it was an accident to begin with.
I've just been pretty confused when steam told me "You have an account alert" :D
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Oh, I've always wondered if they actually do tell you when games get revoked. Good to know :)
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First time this happened to me aswell. I got quite a shock when I just read "account alert" as a message in my steamclient xD It was displayed in yellow on the left of my steam wallet
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It happens a lot with beta keys from dumbass devs that don't know how to issue Beta keys correctly.
They end up revoking a lot of keys and since people get that scary message they go to the Steam forums to yell at them.
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"A Steam Product code you activated has been removed from your account."
That is what Steam has sent me and my NBA 2k17 is gone.
I have contacted Humble Bundle's support to sort it out, it's not my fault if they messed up with the keys! I'm one of those who received two keys, gave one and used the other...
Anyone else having the same issue?
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