Browse
Category
DiscussionsGeneral

Bought from nuuvem, game available in store, but key not generated

Closed
SOADNICK

Hello guys, last month I bought Mordor Bundle from nuuvem, a bundle that included Shadow of Mordor, Guardians of MIddle Earth, War in the North and LEGO Hobbit & Lord of the Rings. All of the games were fine, except LEGO Hobbit, when I open it in my library I get a "Key not generated". I check on their store page and the game is available, which means that they still have keys of the game. I am not brazilian therefore I can't speak with their support as it is brazilian-only. What can I do?

9 years ago*

Comment has been collapsed.

26 Comments
inovade

wait, they're kinda slow for some games

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

http://i.imgur.com/oUd3RMA.png Ain't that beyond "kinda slow'? :D 1m 4d

9 years ago
Permalink

Comment has been collapsed.
inovade

last time i bought, i wait for a day
through trader though since i dont have paypal before

9 years ago
Permalink

Comment has been collapsed.
PsyKo

They have English support.

9 years ago
Permalink

Comment has been collapsed.
Remis

This

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

Oh.. where? When I click Suporte it only has brazilian things..
Or I can just write on english there although it is in portuguese?

9 years ago
Permalink

Comment has been collapsed.
LightningX94

You can write in English there.

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

Alright, wrote a mail and now waiting answer.
Does anyone know how long will it take for them to answer?

9 years ago
Permalink

Comment has been collapsed.
LightningX94

I've never waited more than a day.

9 years ago
Permalink

Comment has been collapsed.
godprobe

It's a weekend, so have a little extra patience, but their support is usually pretty quick to respond (as another reply wrote, within a day or so) and has always been helpful. Had two similar issues in the past, both resolved perfectly.

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

Alright, I'll just have to wait I guess. I will post their reply once I get it.

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

Got reply:
Unfortunately, we have run out of keys for LEGO The Hobbit and we apologize for that.

Although it's temporary, we don't have an ETA for receiving a new batch of keys. Would you like to wait even so? Or prefer a refund?

Atenciosamente,

9 years ago
Permalink

Comment has been collapsed.
DoRiToS

Hello, i'm from Brazil, if you want, i can help you to send a message to the support. Anyway, I hope that the key has already come.

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

Thanks for your willingness, but I the guys above you say that nuuvem has english support.

9 years ago
Permalink

Comment has been collapsed.
JoaoWho

The note says it might be a delay from the game producer itself.

Source: I'm potatoguese.

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

Oh, I thought it was nuuvem's problem. Thanks!

9 years ago
Permalink

Comment has been collapsed.
JoaoWho

No problem, mate ^^

9 years ago
Permalink

Comment has been collapsed.
NerdHouse

I bought the LEGO Bundle for a friend from Nuuvem a month or so ago, and both LEGO LotR and LEGO The Hobbit keys were invalid. Sent them a ticket and got no response. Gave my friend the order number and he contacted them as well, and he said he got a response, and that they said new keys were available on the order page. Checked, and they were the same invalid keys. To this day we still have not gotten keys for them that worked.

I won't be buying from Nuuvem again xD

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

:o I wish they won't play me tricks too

9 years ago
Permalink

Comment has been collapsed.
DVDVD

I am still waiting for my LEGO Lord of the Rings steam key. I sent them 2 emails already but no answer. The game was bought on May 16.

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

Same here, still waiting for LEGO Hobbit

9 years ago
Permalink

Comment has been collapsed.
DVDVD

Another email and no answer ... Does it go directly to trashcan? All other games were there instantly just this one will never appear. Imagine that happening with some expensive game.

9 years ago
Permalink

Comment has been collapsed.
SOADNICK

Me too, still waiting for lego hobbit, but they answered me pretty fast when I sent them email.

P.S.
You know that we are friends on steam right?

9 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 6 years ago.

9 years ago
Permalink

Comment has been collapsed.
DVDVD

The topic is 6 months old but I got refunded my money back then.

9 years ago
Permalink

Comment has been collapsed.
antiHiko

They pulled of WB games and combos and promos from the site.. wtf happened?

9 years ago
Permalink

Comment has been collapsed.

Closed 8 years ago by SOADNICK.