How Long Does Support Take?

Is that user report still relevant?
Maybe it already got the punishment, sometimes that happens

9 years ago

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StevenSeegal

Don't think it's still relevant anymore.

9 years ago

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Then, the best option is to close it (:

9 years ago

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Cjcomplex

(Super Moderator)

Depends on the issue and who on Support can deal with it. It can be 1h to 1 year. So ya .... :/

9 years ago

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Depends on the type of the ticket. User reports, as stated by madumius, take a long time to be resolved.
I don't know what exactly your problem is, but tickets concerning ones account are often resolved within a few days; sometimes hours.

9 years ago*

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I used this site a couple of years ago and then stopped. I just recently started again and noticed that for some reason I have two giveaways on my account that are marked as "Not Sent" even though I'm certain I sent the key.

9 years ago

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Talk to the winners and ask for explanation (:

9 years ago

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How? Add them on Steam? They probably won't even remember haha.

9 years ago

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Well, yeah, that's how problems are solved, doesn't hurt to try :p

9 years ago

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Hum I see, well it will be difficult to determine that you actually sent those keys back then - 2 years are a long time. Unless you have proof - like a screenshot that shows how you give both individuals a key or something like that - I doubt that support will remove those giveaways. But I'm not sure about it.
To resolve the problem you can do two things - contact the winners and give them working keys and kindly ask them to change the feedback to "received" or if you just want more giveaway slots, I'd suggest you make a couple of short termed giveaways to increase the number of giveaway slots fast. I think you get an additional slot for every 3 succesful giveaways not exactly sure about that number

9 years ago*

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Yeah that sucks, the only reason I think I sent the keys is because the link to redeem them says it's already been redeemed.

9 years ago

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Zupe00

Neither of the winners of your old giveaways appear to have those games activated on their accounts, so it's going to be difficult to prove unless you either speak to them or have some sort of backup.

9 years ago

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It's very odd for both of your two giveaways to be marks not received, maybe the page that the keys were already redeemed appeared to the winners too ): Maybe you gave them away before, sold them or used them and you don't remember o:

9 years ago

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Well it looks as if at least one user is still active on this site, so if you can find a cheap copy of that game; give it to him and state your cause , he may actually appreciate the late surprise :D. You wouldn`t be the first one who does that!
But jeah, I think you can't do much other than that to get rid of those "failed giveaways" . Anyway, the other user hasn't logged in for months, so I don't know if he's actually interested in this anymore

9 years ago*

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All right well I added them and will try doing that.

9 years ago

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