Guys I have a big annoying problem and I need someone who's good in reading this: https://s9.postimg.org/8kfole7tr/Capture.jpg

Story goes like this:
Whenever I enter fresh installed unreal tournament 3, while I'm typing the serial key my laptop screen goes black and system fails so I gotta reboot it by holding the power button to shut it down and tapping it again to turn my laptop on.

This also happens when I enter main menu in rocket league.
I'm pretty sure my gpu is not overheating and that it's a software problem because some other games work just fine.

I've tried something with cmd and renaming driver files as well as reinstalling drivers multiple times but it didn't seem to help.
Thank you for your help and sorry for no giveaway :)

EDIT:
If you need any extra info and wanna help, don't be shy to ask.

EDIT 2:

On Fri 23-Jun-17 01:42:23 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFFFFFC0000094)
Bugcheck code: 0x7E (0xFFFFFFFFC0000094, 0xFFFFF8081F4FC989, 0xFFFFBC00CFAFAAF8, 0xFFFFBC00CFAFA330)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error.
Google query: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

EDIT 3:

Everything I tried didn't seem to solve the problem yet... :'(

EDIT 4:
From AMD forums I got this response:
Your problem is/could be your Intel graphics. The Intel HD3000 is not approved for Win10 ... this is bad in a 'switchable' graphics laptop.
Laptops with switchable AMD/Intel graphics Windows 10 support

7 years ago*

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Did you update your graphic drivers? Ifso try to revert back.
I get something similiar when i update my nvidia drivers to anything beyond 2014 >.<

Or maybe your laptop is full of dust.

https://www.google.nl/?gfe_rd=cr&ei=Q_JMWdC3E4XZ8Aezu6bAAg#q=system+thread+exception+not+handled+atikmdag.sys&spf=1498214979173

7 years ago
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Thank you for your response Lugum.
Driver update was the first thing I did but considering I own radeon 6850m GPU that's not being updated for years, I guess it was just a driver reinstall...
After that problem persisted so I deleted the drivers and let them be updated by windows 10.

It's unlikely that my laptop is full of dust because I recently disassembled it and cleaned it. I also vacuum clean vents every 2 months or when I feel laptop is clogged.

Apparently my screenshot says a lot about the problem but I'm not a software engineer so I wouldn't know. I will continue with googling the problem if I can't solve it with community suggestions.

Also I never got to see what the BSOD message was since screen goes black when the error happens and often sound gets stuck and buzzes before I shut laptop down myself

7 years ago
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I got the same BSOD's with a different driver.sys though (because i use nvidia), same bug code (0x1000007e) but nothing worked except drivers from 2014.
And still in 2017 their new drivers produce these problems (because they also focus on drivers per series instead of per card), and they know about it, but not doing anything about it
I went through hundreds of google results with tips (like renaming stuff like you mentioned), that did not produce any result.

If you say you let Windows 10 update them then usually windows 10 does try to update them to the latest ones, unless i am not getting you correctly (else check the dates on them in device manager) that's what actually might be causing the problem, that they are too new instead of too old.
Only you know what might have changed since software and driver wise, did you had these problems before (on the same games) etc.

Your case might be different, but I just don't think it's that simple for a "software engineer" or even someone simpler to always find a result in what you have posted. Sometimes it's just hard to tell what could be wrong.

Eitherway good luck.

7 years ago*
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Devs not caring about their "outdated" product is something I do not like. I know we live in a world where technology grows exponentially but not everyone can upgrade every few years. This laptop is 6 years old and it's really been stressed out trough the years and it showed almost no signs of dying (had some minor problems with DC cable but that's normal for Acer aspire laptops)...

I also suspect that I may have some kind of duplicated drivers installed ( AMD software I downloaded manually colliding with the driver windows 10 downloads because it can ).

I did GPU stress test and it endured it so I'm almost 100% sure that it's not a faulty GPU in need of reballing, putting in stove etc...
I will do a memtest overnight just to make sure my RAM is ok
Thank you for support, I will keep this thread updated just in case anyone here has the same problem, and I definitely will do everything I can to fix the issue :)

7 years ago
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Clashing drivers could be the case too.

This is handy for fully cleaning display drivers. https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=823

7 years ago
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I just uninstalled drivers with the tool you sent me and for the first time I managed to get to main menu in UT3 but using only my processor's gpu or whatever it was. I had 3 fps all the time but it worked :D. Now I will try to install AMD drivers and test the game again. Thank you for sharing that very useful tool

7 years ago
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FWIW I kernel-debugged some weird crashes I was having some time ago, the trace pointed to the AMD graphics driver, just like in your case, and it made no sense to me, the only logical conclusion that either the GPU or something connected to it was about to fail.

Eventually I disconnected a pen drive I had in the back of the computer, and everything went back to normal.

Shrugged it away as a case of magic

7 years ago
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Thank you for replying. I did buy 4 more gigs of RAM last year so I will try running the laptop without it or switch its place.
About the magic switch. At first I thought it was the 110V/230V switch as I have already witnessed people flipping it while the PC is running. In that case PC crashes with a nice boom and fireworks :)

7 years ago
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Ouch. Booms and fireworks aren't good for things like RAM and can lead to shorts which cause various errors/crashes.

7 years ago
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Yeah that PC was fried on spot with destroyed PSU at best but considering how cheap that PSU was, I wouldn't be surprised it pulled other components with it.

7 years ago
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so unreal tourn 3 (unreal engine game) & rocket league (unreal engine game)... i'd say the issue is unreal engine games then. try tweaking the gpu settings in those games from windowed or fullscreen to borderless? also tune down the AA settings?

good luck

7 years ago
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Interesting observation I must admit because it never really crossed my mind.
I have 700 hours in rocket league and problem appeared just recently and it always crashes in main menu while in UT3 I don't even have time to type in the serial key for the game...
GPU settings for rocket league are set to give best performance and my framerate is around 60 FPS all the time. I have second generation i7 processor and my GPU is the bottleneck in this case.

Thanks for replying and thanks for good luck :)

7 years ago
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hmm, after reading into that specific error a bit.. i think it actually is more driver related than anything else. i'd use ddu to do a thorough cleaning of prior driver installations and try switching from the legacy driver to the crimson beta driver in which that gpu does still support. (win 8.1 x64bit en-us example version)

7 years ago
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I was reading about that legacy driver thingy last night and I got to a conclusion that it's meant for only some GPU's with certain architecture and mine wasn't on the list I think but after 20 BSOD's it wouldn't hurt to try that too :)
DDU is very helpful, thanks :)

7 years ago
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i meant to go thru the ati drivers selection for yourself here and not thru laptop manufacturer website. it should goto a legacy page that has both the legacy drivers as well as crimson beta drivers. i didn't know language/region or OS, or i'd of sent a direct link.

(Notebook > Radeon HD Series > Radeon HD 6xxxM Series > OS)

View attached image.
7 years ago
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Would try completely removing all graphics card drivers and reinstall. If that doesn't work drivers from year your computer was new.

7 years ago
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Thank you for responding Mep, I will reinstall drivers again but kinda doubt I will use old drivers because my laptop was manufactured before windows 8 or something. GPU is radeon hd 6850m

7 years ago
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use DDU to uninstall drivers, and reinstall the latest you can

since its a laptop, clear it out, maybe it overheats?

or the third option is that your GPU slowly starting to die

7 years ago
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Thank you for responding Nezarn, I'm using DDU to remove drivers and I think overheating is not a problem because of GPU stress tests I did, laptop is not clogged with dust and thermal paste has been changed a few times in the past few years.
It's just something strange that triggers my system immediately to crash

7 years ago
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i would go manually download an older driver for your video card and install that instead of using the windows driver that is likely a more recent driver.

7 years ago
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