My second encounter with EA's support...

EA's support is indeed very good :3 Steam needs some help with that

It clearly depends on the person of the other side.

EA's support is fantastic. I bought the Mass Effect pack off Amazon and found out the ME 1 was not redeemable on origin or steam, just downloadable from amazon. Support added ME 1 right to my account.

EA support told me during a live chat session that they believed my problem was due to my computer not having access to the internet...

You can shit on EA all that you want, but at least, their support is kinda nice and they help very often

The hating on Origin's support was just because of all this bushiness with support not giving refunds fir SimCity and even threatening to ban which is completely understandable, first of all it wasn't support decision to do this, it was the EA executives. And second it's the obvious course of action, I doubt any company would refund almost all of it's customers just due to a launch problem.

And while I'm not saying Origin support is as amazing as Amazon's, but compared to Steam's they are like saints. And I also had many good experience with Origin Support.

EA hate is often bandwagon hate.

This is nothing :)))
I contacted EA support on live chat system to activate some of my old games because their activation pages didn't work.
I ended up with Crysis Warhead Chinese edition in my library and the guy told me they only offer Crysis Warhead digital download in Chinese, Japanese and Czech :))))
Also they activated MW 2012 instead of MW 2005 and they weren't able to activate Shank 1 & 2 because they don't offer digital download for games that old.
After the chat session ended I tried to activate Warhead again on one of their pages and guess what, it worked :)))))) And it's in English. But now I have 2 Warheads in my library :)))
Not to mention that they made me make a pogo.com account to activate the games since my old personas (WTF is this anyway?) were not recognized by their own web activation services because I had "too many" (actually last time I had to contact them for a game activation the dude told me the game won't activate because I don't have ENOUGH personas:| so I had to create 2 new ones).

Unfortunately I have to agree with some guys here. EA support is better than Steam's and way waaaaaaaaaaay much better than Ubisoft's support (still having years old tickets opened with no answer).

BF 1942 is already free.

EA Support is probably where they spent all their extra money they received from your DLC purchases on.

Your name is Sam?

EA support has been nothing but great for me. They also gave me tons of free stuff for my trouble.

EA's is far from good, from my experience. I was having issues with Burnout Paradise, and all EA did was ask for my name and email, then take twenty minutes between each response before disconnecting. I must have contacted them eight times before they forwarded me to their specialists, who could actually help me.

It took EA eight months of back-and-forth phone calls, chats, and emails for them to finally admit that the audio engine in Bad Company 2 and MoH 2010 was crashing my system. I ended up getting BF3 free out of it, but I'm still not sure the entire experience was worth it. Eight months for them to admit to something I knew to be true a month into the whole process. What a freaking nightmare.

EA's tier 1 support is the worst in the business. It's outsourced to India, and they know how to do nothing beyond read from their little scriptbooks. Tier 2 is slightly better, but you have to call them directly to get anyone effective and there's always the chance they won't bother calling you back after first contact. Tier 3 is where you get the most competent help, and those are the guys you want to talk to if you're looking for free games. I've seriously received four free games from EA because they couldn't manage to competently fix my problems.

EA is pure evil, a dark sinister being cloaked in shadow and flames.

Steam support keeps giving me this whenever they don't know how to fix a problem:

"Hello Jason,

Thank you for taking the time to report this issue.

We are aware of the problem and are investigating the issue further.

For news regarding the latest updates and patches, please check the SteamPowered News page:
http://store.steampowered.com/news/"

This means: "We don't know how to fix this nor will we fix it. Have a crappy day. XOXO Steam Support"

At least if Origin Support can't help, they'd give me some 15% off promo codes...lolz

I have never had problem with EA or Origin support. It is always Steam support that gives me the cut and paste answers.

My ME1 couldn't be activated anymore so the support officer just gave it to me free on Origin. Second time with EA support my ME2 key was nabbed by somebody, so they asked me to take a picture with my name, ticket number, receipt and game case opened. They also reimbursed me with a copy on Origin and gave me some 25% off coupon codes for my trouble. Steam support would have just told me to fuck off.

EA: Close Encounters of the Turd Kind

yeah, their support is still terri-bad when it comes to anything technical...

i was talking to them for 6 HOURS (want to stress this point) and at the very start i told them "i have downloaded the game but in the install process it gets stuck at 99% and won't go any further" and they kept telling me to port-forward, which i had done prior in the first place...

i started googling at the 3 hour mark because of their lack of proper knowledge... turns out that when i want to install anything on origin i have to remove my graphics card drivers and allow origin to install fresh ones because it tries overwriting with an inferior/the same update to what i currently have (this includes installing updates to games)