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What should i do ??

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EverythingisMina

Can i ask the community what to do in this situation.
I won a game from a group a week ago. I got the key and marked as received.
today i got the message from steam that game got revoked due payment issue.

Who should i contact now , since it the first time that happened to me .

Edit : the giveaway creator has replaced the key now .
thank you for your quick answer

Easy GA :3
https://www.steamgifts.com/giveaway/bQPA5/jydge

6 years ago*

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6 Comments
Mihey3Z

remove mark "as recieved", write in giveaway comment section about this situation + add giveaway creator in steam
Also u can add screenshot from here (remove your login)
https://help.steampowered.com/en/wizard/HelpWithGame/?appid=783420

6 years ago
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EverythingisMina

thank you for your answer .
already solved. i was asked the creator and he replaced the key in 5 minute

6 years ago
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Mihey3Z

np, thanks for giveaway 💮

6 years ago
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wizcreations

If you've passed the point where you can change your "Received" to "Not Received" (i.e., you can't select Not Received), write a comment on the giveaway and add the user on Steam to request he/she give you a new copy if possible. If you're unable to reach the user or he/she says she can't give you a new copy, submit a support ticket to change your vote to "Not Received." Support will require proof that you attempted to contact the giveaway creator, so you may need screenshots of your pending friend request or any chats with the giveaway creator.

6 years ago
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EverythingisMina

thank you for detailed procedure. I will remember it for the future :D

6 years ago
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kasztoix

glad your problem is resolved now :) and thanks for a GA

6 years ago
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