I have a Toshiba. It runs Windows 95 and has a floppy drive, and still works.
Dell - Total arse. Died in 5 weeks, and their customer service just blew me off every time. Never got it replaced or refunded, since they would hang up during 'tests' they demanded I do before I could get either. Never giving them money again.
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I wasn't laughing. Paid NZ$1100 for that thing. I'm assuming they offer better service to people of other countries given they have a better reputation than I feel they deserve.
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By no means did I mean it was funny what happened, it's just you always hear people say they hate X company because X while another person never has had a problem with X company. I've had to deal with Steam support and never had issues whereas I always hear people say they're slow/incompetent.
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I have a Dell laptop from almost 10 years ago that's still working, though the screen needed to be fixed because of wear after a number of years. But it still runs all right even now, though I can't speak for their customer service since I never had to deal with them.
Oh, and angrygamer...
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I heard that Toshiba was good back then, some people I know have had laptops that old and they where great, I don't know what happened to the old Toshiba :/
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Many credit card companies either provide their own warranty or will do a chargeback on something like that. I know that if I dropped $1000+ on something faulty that the seller wouldn't take care of, my bank would be hearing from me for sure!
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The store that sold the Dell laptop stated that they had nothing to do with the problem, it was all on Dell to fix it, and to leave if I wasn't going to buy something.
Surprise, surprise, I don't go there now.
I got ****ed hard by everyone involved.
As for the money, I had gotten a hire purchase (I was young and poor, and really wanted a PC after moving out from my parents place) so I was stuck with paying it.
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I work for a store that sells computers, and technically, after 2 weeks, we don't do anything for the customer anymore. Our warranties are through a third party (AIG), but if you did purchase a warranty managers might be more inclined to work with you even though technically it falls outside of our policices.
That said, after only 5 weeks, if you were just trying to exchange it for the same one and not get your money back, and the store had it in stock, they probably should have just done an exchange. I think my managers would have here. There's something about treating customers right even if it goes beyond the scope of what your return policies say you're allowed.
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This isn't really a good question. The majority of laptops are designed and manufactured by the same handful of companies. Failures in consumer laptops are pretty much all down to luck unless there's a major design flaw.
And then there are business class laptops which are completely different in terms of reliability. Dell and HP are great here while people seem to dislike their consumer laptops.
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I'd have to agree with this. Brand is less important as who manufactures the parts inside. With that said I roll with Intel every time.
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Really? Don't take that as I'm doubting you personally, but everyone I ever knew with an HP had terrible luck; didn't matter if it was a desktop or laptop - it died from hardware failure no matter how well taken care of it was. Lately I keep hearing they're doing good though, so I've possibly just been avoiding HP too long.
If the newer ones are better, I'll keep that in mind. A couple family members need new laptops (non-gaming).
edit: All these replies are nice to hear, actually. I remember HP as being much better than that when I was younger.
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My HP desktop is fine, though trying to upgrade the video card drivers just results in blue screens until I do a reset to factory settings.
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My brother has an HP laptop for around a year now, he does school work on it and also play's games on it, so far there hasn't been a problem with it yet. Anyways I didn't put it in the list, because I don't have very much experience with HP.
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That happened to me aswell, HP is fine but I do experience problems.
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My HP desktop is 4 years old, and running fine. My HP laptop is 3 years old, and also running fine (2 issues with the laptop, 1-after installing Win 8, occasional problems with trackpad acting like it's on when it's off. I think it's because the laptop (which originally ran Win 7) is using a Win 7 driver. 2-when the screen is off, there's a white glow in the bottom right corner that looks like a hotspot, but I think that's because it's where the light for the lit logo is on the back of the case).
My laptop before this one was also an HP. I finally got this new one when that was 4 years old, but prior to that, it was handling absolutely everything better than my roommates 1 year old Dell. The main reason I went for the new one was hard drive space and better battery life.
Could just be all those people you talked to had terrible luck.
Although, my sister did once have her screen disconnect from the motherboard on her HP, a decade ago. She had purchased a warranty with it, and got it fixed with a minimum of inconvenience.
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My HP always had a heat issue. Now it sits in the closet as an emergency backup as it overheats and shuts down after 20-30 mins of use :/
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Worse: Acer, (HP seems cheap too, never used one, but I had other products of that brand like
scanner and it wasn't good quality, cheap plastic, bad software, but at least it doesn't breaks, but seems ozo2003 may disagree.)
Best: Asus, Lenovo, Sony, Apple(yes it's overpriced, you may hate it, but the quality is just one of the best, but I don't recommend you buying it lol)
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If you hadn't noticed Apple was in my "meh" section. As most people agree, it's overpriced, though I don't hate it nor love it. Most people can't afford them though :/, if Apple one day starts putting their prices down (around $500), then I might buy one for school use.
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Acer laptops have awful build quality. Also, their displays suck. They're usually much cheaper than other brands, though.
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Kinda the same story here, I bought a refurbished Lenovo laptop (the price of the new one was waay to high), it was a business class laptop. I use it mostly for school, it's my only PC right now, the keyboard's great and stuff, and it's meh for gaming, though I use a cooling pad to keep it from overheating.
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My last laptop was a Toshiba, lasted 5 yrs, then had a friend of my (ex)husband upgrade the hd to something new with more space and it still ran beautifully. Then gave it to the ex (it was still running great, btw, just old and I wanted something newer for games and the stuff I do). Got another Toshiba, and have had it for a yr and half and runs perfectly.
Since laptops are carted around a lot and moved around a lot, how they are handled and how often, can play a BIG part in how well the hold up; plus, so can environment, natural hit-or-miss manufacturing defaults that comes with buying ANY electronic, and even depending on what grade it is within the laptop brand. All brands are going to have the cheapo junk and their high grade stuff and everything in between.
Edit: Skype seems to make EVERYTHING run hotter than normal is my experience. I have it on my phone, had it on another, and have it on my kindle, as well as the laptops, and when it is in use, they all start to get a little warmer; though only when video chat is going on the laptop and I have games going too. XD THAT doesn't help. But my phone gets REALLY hot sometimes when I have skype running.
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When I say skype, I don't mean it very specifically, it just simply overheats over very small tasks like watching a simple YouTube video (with nothing in the background), it overheats and makes a hell ton of noise. And to add-on to that, the laptop is really ugly :/, the back of the laptop feels like the plastic on a milk carton.
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Sony used to be amazing. I had one from 1997 or 1998 (not sure now) that took 12 years of daily use to die. The low end one I had in 2008 was pretty alright, but cost too much. My last one was a beast (F series), but died in a year, and Sony refused to acknowledge anything wrong (despite lots of similar deaths pouring in at the year/year and a half mark). Not sure what to think of them anymore, but spending that much on a laptop to have it die in a year and not being compensated at all despite it being due to a clear issue with the model itself... well, that doesn't leave a good taste in my mouth.
I have a Lenovo Y510p SLI now with excellent specs. Plays everything on ultra so far and was still only ~$1100. It's too new to comment on quality really, but I love everything about it: great speakers for a laptop, beautiful screen, responsive keyboard, etc. I'll see how it does as time goes on I guess.
edit: Your Toshiba sounds like my stepdad's. It's a Satellite too. I assumed it was due to how terribly he treats it, but it has all the same issues as yours.
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my first laptop was a compaq. never had a problem with it. that was before hp bought compaq though, so i wouldn't pay much attention to that anymore.
i've had 2 toshiba laptops problems. the first (a tecra) one's problem you can't count against toshiba: it fell off the desk and landed on the pcmcia card (anyone remember those?) which tore the connector off the board. the second (a satellite) problem is the hinge for the screen got loose, so there was a couple degrees of wiggle room from where you set it. i recycled the tecra but am still using the tecra with the latest ubuntu installed.
my wife is on her 2nd acer laptop -- she liked the first one enough that she requested i get her an acer the next time around. we share an asus netbook which had a usb port that fit really tight and ended up tearing the outer part of a usb plug off when i pulled it out with a pliers. other than that it's been great. my main laptop is also an asus which has been awesome.
none of these are gaming laptops -- the compaq and the toshibas were business laptops and the asus i'm using now is an ultrabook that uses intel hd graphics.
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I've only ever had 2.
My Dell Inspiron 15R is about 4 years old and it's still running ok. Might have to replace the hard drive soon as I've heard the arm click once or twice recently which I'm led to believe is a pain with this model. It's been fine when I've been using it though.
First one was an Acer Aspire. Had to have the heatsink reseated when it was still under warranty and it totally fell apart after 3-4 years. The hinges on the screen came away from the case so I used to have to lean the screen against something. The CD drive became hard to close. The casing became very discolored just next to the touchpad where I'd rest my hand. The screen has 2 thin lines running down it from when the hinges broke off. The bezel/border around the screen is cracked. The strip that covers the on switch and a few other buttons fell off. The power adaapter started to fit badly in the back of it. I had quite a few BSOD's with it during it's time too. In an absolute emergency I could still use it.
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Toshiba (current) laptops feel designed by a bunch of people who have no idea how to make laptops. Their build quality is generally poor, the design of the cooling system is nothing short of retarded (fans get blocked and/or clogged easily), honestly they are worth avoiding.
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had lenovo g550 worked for 5 years almost 24/7 then charger died, replaced it and still runs, meanwhile bought lenovo g500 and runs also 24/7 and next one will also be lenovo... my buddie bought hp, died in a month had to wait two months for new one, sister-in-law got acer which simply died after warranty ended (3 years)... so im sticking with lenovo
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Alienware are good but charge a lot for what they are. Paying more for the brand and casing rather than the components :/
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I really like my Dell. Been a solid laptop for the last 2-3 years. I'd also recommend Apple laptops as they use a unibody metal frame and metal hinges. Gives the whole thing a less "cheap" feel and is physically less likely break apart. They are pricey, but still rank among the best if you can afford them :)
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Older laptops generally are far better built than newer ones unless you are prepared to fork out.
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I only had 2, one was an old Acer, which was pretty good actually. I had it for 5 years, before the battery couldn't run for longer than 40min, also it was too heavy for the university, so I bought a Macbook Air for that, which I got quite cheap and I'm happy with it and I have to say it feels better than most other laptops, but it is still a bit pricey and the touchpads for Macbooks are way better than those of most others.
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Best: Asus (massive and ugly like a russian tank, but as durable too)
Worst: Samsung (HORRIBLE)
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Woah, that budget it a super low budget, only $350? That's a pretty darn low budget, go for atleast go around $500 this is what I got, I bought it refurbished and go it for $500. It's really quite good for doing school work, the keyboard and battery life is amazing, the trackpad really sucks but, if you if you have a mouse, it's fine. It's nothing special for gaming though, we're talking around 60 FPS on skyrim with low settings, it's not so good for gaming, but it does the job.
I don't really know about the laptop you mentioned though :/
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"What are the best and worst laptop manufacturers."
There are only about a half dozen main laptop manufacturers in the world, not a single one has yet to be mentioned in this thread, and most people probably have no idea who they are. (Also explains people's had a good one and a bad one from same company stories)
Current list via http://en.wikipedia.org/wiki/List_of_laptop_brands_and_manufacturers#Original_DesignManufacturers.28ODMs.29
Quanta sells to (among others) HP, Lenovo, Apple, Acer, Toshiba, Dell, Sony, Fujitsu and NEC
Compal sells to (among others) Acer, Dell, Toshiba, Lenovo and HP/Compaq
Wistron (former manufacturing & design division of Acer) sells to Dell, Acer, Lenovo and HP
Inventec sells to Toshiba, HP and Lenovo
Pegatron sells to Asus, Toshiba, Apple, Dell and Acer
Foxconn sells to Asus, Dell, HP and Apple
Flextronics (former Arima Computer Corporation notebook division) sells to HP
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Interesting that very few of the laptops mentioned are gaming laptops.
Personally I like Sager/Clevo. They aren't beautiful or especially lite, but you can't beat the bang for your buck performance. The Gigabyte gaming laptops look like they have nice performance for their weight, but that comes with the cost of loud fans.
Alienware is expensive and bulky. Macs have great hardware, but not for the additional cost.
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Best:
Lenovo, used their laptops, good quality for a good price
Worst:
Toshiba, I had one of the Toshiba sattelite laptops, after just 6 months, two of the USB ports stopped working, it has overheating issues when running Skype, the keys are now falling off the keyboard, and just recently the speakers have now make a crackling sound, and from time to time, the audio port entirely just dosen't even work.
Meh:
Apple, there not bad, just overpriced.
I don't know or have used many laptop brands, only a few, which are the best and worst laptop manufacturers for you?
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