I live in Brazil and I created a giveaway restricted to South America, the winner is in Uruguay and Steam will not let me send the game.

The Steam warns that due to price differences in the region I can only send the game to friends in Argentina, Bolivia, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Guyana, Honduras, Mexico, Nicaragua , Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay or Venezuela.

The winner says that she is in Uruguay and that she is not using any VPN.

I tried to use a VPN with an uruguayan IP to send the gift and even so Steam did not allow it.

I do not know what else to do... does anyone have any suggestions?

7 years ago

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Doesnt he has on profile other country?

7 years ago
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I don't think so. The steam profile shows that it is from Uruguay and I already asked if it was not using an IP from another place.

7 years ago
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Then try to contact steam support (Or read other tips)

7 years ago
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I think that if the person who is receiving the gift has a steam store price that is 20% more expensive than your store price, you can't gift the game. Or some similar shit, not very sure about the %.

Edit:
I found an article:
https://www.pcgamesn.com/steam-gifting-changes-valve

7 years ago
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Buy a key on Humble Bundle or other shop.

7 years ago
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Consegue um print do que a Steam fala sobre o Presente quanto tu tenta enviar e um print do presente?

7 years ago
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7 years ago
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As told, you cant send it because too big price difference

7 years ago
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^^^

7 years ago
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Provavelmente só pode ser enviado pro Brasil por causa da diferença de preços. Tu pode pedir um ticket pra apagar a giveaway, no caso, desde que quem ganhou o jogo concorde. Tu pode usar esses prints como prova de que não tem como enviar os jogos pra ela.

7 years ago
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Hmm Uruguay just got its own currency on Steam added not that long ago. 5€ says someone at Valve forgot to update that text.

Edit: looking a bit more into it. I am assuming the GA is the one for The Orange Box. Steamdb shows that the price difference is more than 10%, so yea you have to find a key somewhere else or try to get a reroll.

7 years ago*
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How annoying... Steam says I can only send to a limited number of countries, but it forbids me to even send to a country on the list.

7 years ago
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Valve is a very competent company you see. /s
I wish I could give you a better solution than this.

7 years ago
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I'll try to reroll the GA.

Thanks to all who helped!

7 years ago
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Please close this thread :D

7 years ago
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Try contacting steam support

7 years ago
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Você só pode enviar jogos direto pelo steam se a diferença de preço entre um país e outro for menor que 10%. No caso do jogo que você queria sortear o custo dele no Brasil é de $1.08 e no Uruguai ele custa $1.43. A diferença é maior que 10%, então não tem como você enviar. Só se comprasse uma key em algum site. Pelo jeito você vai ter que dar varios rerolls até achar um BR.

Quando comprar pelo steam, como gift, recomendo colocar só para o Brasil ou checar antes no steamdb quais países da região vc pode incluir. :)

7 years ago
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Closed 7 years ago by rurnhani.