What would you do?
you don't even need to post this. if the guy is suspended, he can be rerolled.
and he's banned? he has nothing else to do on sg, even more reason to reroll.
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I voted block and ignore.
If he's perma'd, then you no longer have any obligation to deliver imho.
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Block and ignore is the best way to go in this case. ;-)
Permabanned winner is a 100% re-roll.
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If a user is suspended for non-activation, the suspension can be lifted if they activate the missing games. Once a user is suspended, he has no access to his "Giveaways won" page and cannot see any keys stored there that he might have forgotten to activate. So as a result, the user has to either purchase the games from Steam store, or contact the creators of the giveaways he won and ask them to copy-paste the keys in Steam chat in order to activate the games. We explain this to users when they contact us about their suspensions, list their options and tell them to explain the problem to giveaway creators if they decide to contact them about this.
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I'm curious what happens if the creator decides to block and ignore the person rather than allow them to add?
i.e. I block anyone who doesn't comment first (unless I like them).
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They can always just purchase the missing games, of course. The giveaway creators are not obliged to help them out with resolving their issues.
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that pertains to regular suspension, but it also extends to perma-suspensions where they've already been given a 2nd, 3rd, & possibly even a 4th chance??
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so if i go to the electronic store and steal all their televisions for superbowl, then return them to the owner after the party, it's all good cause they're no longer stolen?
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i don't see how it is not..
when you win a giveaway you have already won before, or do not intend on redeeming, it is stealing from someone else on this site. but on this site you can return the stolen object and get away with it. in real life returning a stolen object will still land you in jail.
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When you have to create a wild comparison to state your point, back up and don't. Explain your thoughts using the situation at hand.
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i don't see how it's wild. it's practically the same exact thing. theft of steamkeys, theft of televisions, theft is theft however you wanna put it. but here it's a slap on the wrist compared to a real life situation where it doesn't matter if you are remorseful or not, it still happened.
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You literally compared an infraction on small website to grand larceny.
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i guess every time you hear about a court case that references another court case you facepalm too?
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There's nothing wrong with a parallel comparison.
However, an exponential comparison is designed to get your audience to agree with the large side of the comparison in order to sway their opinion on the small. It's an old tactic that has more to do with emotional reasoning than logical comparison.
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i can certainly agree there. but imo, permanent suspend is parallel.
i wasn't comparing the television theft to a regular suspension, i was comparing it to the repeat offender that had been permanently suspended, yet still has a chance to undo their suspension by returning the items that caused the infraction.
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Permanent suspension can only be lifted once, if the user activates every won game. If later on user breaks the site rules again, the new suspension won't be lifted.
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shouldn't it be labeled "not so permanent suspended" since it isn't so permanent then? :P
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This is what occured to me as well. I always found this procedure quite odd. Why don't you allow people to fix the mistake by viewing their Won page and grabbing the keys from there? Since the key is still unused and was already sent at the time, thus technically belonging to the winner since it might as well have been used, it makes no sense that they are locked out. If the intention is that they must be extraordinarily punished, why is it not consistent? As it is now, you have to explain to them in every case that they have to contact the creators, which is inconsistent (because the creator will have the final say) and also takes up more time for both violator, support and creator. Also, if they had copy-pasted the unused keys prior to the suspension, they would have the keys available, thus avoiding this bonus punishment, making it more inconsistent. The result is that people who did not act maliciously and thus did not copy the keys from their Won page are the only ones getting the bonus punishment by having to obtain new keys.
Simple solution for non-activation would be: Allow/force them to activate their keys, then temp suspend them as a penalty for late activation. If the specific case warrants suspicion, add extra penalties. Case closed. Right now it's quite a lot of drama for a simple violation.
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That's how the Won page currently works. Since cg decided it should not be available to winners, we have to go from there.
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Why don't you allow people to fix the mistake by viewing their Won page and grabbing the keys from there?
Because cg didn't want to code in something complex to allow suspended users to only see keys already accessed prior to their suspension. Otherwise, providing access to the won keys page would risk suspended users- ones who possibly aren't ever coming back to the site- being able to claim newly won keys and not being able to mark them as received. That'd be a major hassle for GA creators in that situation.
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What if the giveaway creator decides to ask for a reroll instead? Would it be approved anyway?
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Yes, it can happen. Reroll -> wipe the win from the user's record.
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but the permanent suspension should imo be reserved for "it's too late to correct your mistakes".
imo it should be suspension 1, suspension 2, final suspension #3 with warning to correct the infractions or a followup permanent suspension will follow. that way they don't have to contact anybody during their suspension in order to correct it. they have a 3-7day gap between the 3rd suspension and a perm suspension to correct their mistakes without the need to contact users.
edit: and if the reason is "i can't afford to correct this until xyz date", then they can request their regular suspension to be extended until said date when they are capable of correcting it. if they show no interest in correcting it at all, then good riddance.
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it's to late to correct your mistakes
That's a ban. Can only be issued by cg himself. Reserved for those special snowflakes who are no longer welcome here.
they have a 3-7day gap between the 3rd suspension and a perm suspension to correct their mistakes without the need to contact users.
You mean an automated suspension? How would that help?
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You mean an automated suspension? How would that help?
no, not at all really. that would make things worse really. i meant instead of resorting to a permanent suspension, why not tell them in the message they receive when suspended for the third time, that they have a predetermined amount of days to fix their infractions or else they will be permanently suspended without any chance of recovering their mistakes. and then after the days are up, if their mistakes are still there and they haven't sent in a trouble ticket requesting a few more days to correct it, then the staff resorts to a perm suspension that can no longer be corrected. (via manually checking into it)
as it is now, suspensions mean nothing at all to people until they get permanently suspended, at which point they still have a chance to get unsuspended which makes no sense to me. permanent is supposed to mean indefinitely, not based upon a stipulation.
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suspensions mean nothing at all to people until they get permanently suspended
The majority of users never violate the site rules again after the first suspension.
at which point they still have a chance to get unsuspended
The second chance is given only if all previous infractions are resolved. It's not a matter of asking nicely.
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This same thing happened to me a while back. I was contacted by someone who won my giveaway and didn't activate it. He then contacted me because he was suspended and told me that support had told him to do so. I just gave him the key. He won it anyway so why not.
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You're a truly nice guy, Stef - that's why I like you :-)
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Thanks! Same goes to you
also I'm actually a girl, but don't worry it's a common mistake. My mom gave me the weirdest spelling of a first name :p
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Maybe the avatar too?:) I mean, people constantly assume I'm a monochrome dude dressed in 14th century plate armor!
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Oh yeah, I forgot to mention the avatar is the usual reason for the mix up. I also gender people on their avatar so I'm not one to speak lol
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Well I am almost always wrong and make this mistake... a lot! Apologies :-)
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I had a few similar. I told them no. Or, in one case, to fuck off. (People in a certain region of the world really need to learn the meaning of "politeness", especially when they are about to ask for a favour. "I want my key to get back SG" is not politeness.) Either they learn the lesson with their own (pocket) money or they don't; it is not my problem at that point, nor my job to teach some kids how to obey rules in life.
Maybe I am harsh, but their second chance is not my responsibility, it is theirs. If they manage to come back and can see the key again, they can give it away or send it to some friends or sell it to reimburse some of the loss—their call.
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Except for the two that have managed to win your heart.;)
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I knew you were kidding around.:) I was just joshing around with you as well.:)
I actually almost didn't recognize you due to your new Avatar.:)
And I have gotten a fair number of low level friend requests as well. I tend to ignore them.;)
I hope you have a nice weekend.:)
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Hmm, I am always willing to give a second chance. (see my" You will be BL'd if you don't thank me for a gift but if you later apologize for the oversight and thank me, I will remove the BL.") I know many people think this rule is harsh and unfair but I am a mother and somebody has to stand for civility and manners in this world. Especially now that my country has elected Mr. P*yG***r as President. :-(
Curiously I have never had this "suspended/cannot see keys" situation occur - except in one instance, where a winner won multiple games in one of those huge Metro train events but was reported as not activating previous keys, then suspended immediately after winning and I had to reroll a number of GA's they'd won since they were suspended for more than seven days. The guy was very sad but I gently explained that if you break the rules, then there are consequences - no gifts - sorry, but maybe don't break the rules next time.
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Wow, learned a lot from support's response on this. Well, I guess just use your best judgement. If you think they made an honest mistake go ahead, I do think people should get a second chance if they are more clearly wanting to fix the problem. If they are rude however then let them sit.
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Don't be so cruel.
I had same situation a while back. Ok, maybe not same, mine had 4 days suspension. I sent him key, he got unbanned and now he is level 7 with almost 700 sent/160 won.
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Interesting. My opinion changed 180 after reading the comments. I agree with others, use your best judgement. If the person seems genuine in remedying the situation it seems worthwhile.
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You forgot a 5th option...
Toy with and Troll the Turkey.
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i had a winner of a giveaway of mine friend request me, so i accepted and he asked me to give me his key, i asked why(i obviously knew the answer but was curious), he told me he got suspended(he marked the game received and checking his steam profile the game is unactivated), i told him people don't get permenantly suspended for not activating a game key, and he told me support told him to contact me regarding his game key, and giving it to him, i told him he's welcome to tell support to contact me regarding the matter and if they say the same i'll give it to him(i don't think support actually told him that, but incase they did i'm gonna wait).
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