Did you actualy talk to him, or just read the "not received" notice? I had something similar once.. I sent a copy of a game via steam to the winners email-adress and after not responding, he checked it as "not received". I added him on steam to talk about what went wrong and somehow he just didnt get the email.. I gave him his game via steam-trade and everything was fine.. if you got a steam-key instead of a giftable copy, you could do the same and give him the key directly in the steam-chat.
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Same thing happened to me. 4 days ago one of my giveaways ended but the guy never marked it as received. I added him on steam today and spoke. Turns out my email went to his spam folder because it had the words 'Congratulations' and 'win'. Safest thing to do is add him in steam and ask him about it. If he got it and still didn't mark it as received, take a screenshot of your sent mail and send a ticket to support.
Edit: Yes he doesn't have the game in his list so he probably didn't receive the email. Add him and ask him to check his spam folder.
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So I've given away 12 games and one guy said he didn't receive it. Which is a lie and I checked my email records, I definitely sent it to him and I have proof.
What do?
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