Good call using a gift link so that you can tell whether or not the winner redeemed the link. Your best bet is to open a support ticket and request support mark the game received even though the user did not redeem it. The redeemed gift link is a clear indicator that they received the game, even if they didn't redeem the Steam key. The user will likely receive a probationary suspension for failing to redeem the key and leave feedback.
Note, you need to wait 7 days from the time the giveaway ended before submitting the ticket.
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Thanks. Gift link is so much better than keys, in my opinion. Also, I've already sent ticket, I guess I've forgot to say. But, I've got no answer at all after this long.
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Ahh, well if you've already submitted a ticket just wait for support to make a determination.
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even if it's already a week after the ticket has been submitted?
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I've opened two tickets before this and they were answered like, 3 hours after, maybe? I'm really sad about all this situation
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Sometimes tickets can take weeks to be resolved. There's a lot of support requests, very few moderators to go through them. And I think they prioritize reroll requests over everything else.
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Yeah. Thanks to Khalaq and you guys everything was resolved.
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That's a User Report ticket. Make a ticket for "Request Received Feedback" as Semeicardia metioned here. Include a link to your User Report ticket so we don't end up having to deal with this issue twice.
As for the gift, do as Mihey3Z says and ask the game reseller to reissue the key. I advise NOT giving out the new link until you are in direct contact with the person to whom you are giving it. (You can screenshot the conversation when you hand it over and they redeem it.) See Kiva029's post for further details about HB gift links.
The winner has redeemed my gift, but not marked it received. How do I proceed?
- If your gift has been activated or redeemed by the winner, and they have not left feedback after seven days, please create a support ticket to request received feedback. A support member will review and ticket, and if the gift is activated on the winner's Steam account, approve the ticket and update the feedback to received.
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Thanks for the response. I've opened a new ticket linking to the first one. I'm following every step you guys are giving me. Thanks for your support, guys! <3
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I guees I need to make another ticket then...
Check description for train link
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Contact humble support, they will say e-mail of someone who revealed your gift link. Also they will generate new gift link. If e-mail is the same as u see on winners page - great ʕ•ᴥ•ʔ If its different - send new gift link again.
If your winner marked as Not recieved after 7 days you should make ticket to support - Misuse of Giveaway Feedback. Permanent suspension.
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Now, that's a nice move. It happened a while ago. Even after this time, you think they can help me?
Check description for train link
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Majesty Gold HD? (ಠ_ಠ)
- Can they say e-mail of someone who revealed your gift link?
i believe, yes. If its the same as your winner e-mail - nice ^^ - Can they reset humble link?
yes, my e-mail one month ago https://i.imgur.com/zMv2UQ7.jpg
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I know, right?
THANK YOU SO MUCH FOR THIS!
I'll contact them right away!!!
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Whatever you do, don't mention SteamGifts to Humble, others have done that and got a reply going on about how reselling and trading of keys is not allowed, blah, blah, etc.
Instead, just say you sent someone a gift.
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Thanks for the tip. Already thought about it anyway, but it's always good to remember.
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I just read another topic involving Humble Bundle gift links, so I'm going to mention in case it's relevant:
It's recommended to not generate gift links on Humble until the last moment. Otherwise, they can get incorrectly redeemed: " So, don't generate gift links until the last moment, when you're going to send them. If you generate a link and try to use it after a few days, chances are that the link will be already used (if it's because someone actually got access to the link somehow, or because of a bug in their system that incorrectly marks gift links as used, I don't know)."
So there might be a chance the winner is telling the truth? I recommend doing what Mihey said and see who revealed the link.
Here's a link to the topic I'm talking about though: https://www.steamgifts.com/discussion/oQMpu/humble-bundle-doesnt-allow-giving-away-on-steamgifts
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That's really helpfull. Thanks for the tip. Maybe he was saying the truth after all... I'll make what Mihey3Z said earlier. Hope it works out.
And, again, thank you very much!
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How long before did you generate the gift-link
and dud the winner say the gift-link didn't work or something else?
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He said he claimed with his e-mail, but never got the key
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Did he try the order resender?
If redeemed 2 dozen old ones past 2 days and it took between 1 hour to over a day to arrive.
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he claims he never received the key after all. Trying the resend button and all the tipical stuff. So he blocked me in Steam.
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sounds unlikely..
blocked in Steam
dork.., so stupid to do this, won't get anything resolved
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I got blocked in Steam, actually. Sorry for bad english.
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Yes understood that. I meant the winner there, him doing that is stupid.
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When he did it I was like: "So, you don't want me to resolve it? Don't want me check with Humble Bundle? Ok then, looks like you're scamming me, dude."
I even thought he maybe didn't want the game in the first place, so he just took the key and passed it forward.
BUT WTF? IT'S JUST MAJESTY GOLD HD
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I have nothing to add as what would be my advice is already in the comments (mostly what Semeicardia said), but have a bump in case anyone else has any useful information and a thank you for the giveaways :)
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You already received all the advice that I could give.
Print screen everything you can.
- Page of the giveaway with the eye showing that winner saw the key
- Steam game list of the winner, showing that he didn't had the game before (just in case (s)he decides to say that he already owned it before hand)
- The contacts that you made with the winner
- And anything else that you can remember that might be useful
And then wait for a mod reply, since you already contacted them.
Good luck!
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I'm printing everything in case SG support ask for proofs. I'm still waiting for reply, tho...
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I'm pretty sure that support will take care of this (including marking the game as received). The behaviour of the recipient is unacceptable, sorry you had to experience that while trying to do something nice for someone else.
Please keep us updated when you receive any information from support. Best of luck to you and don't get discouraged by someone like that!
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I hoped so much for support to take care of this. But, after a week, without a single answer from them, I'm appealing to Humble Bundle. I'll even try to reroll the giveaway if everything goes well.
Thanks for the wishes!
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Dude is a douche bag. Don't bother warning him further. Just take action and get his ass banned.
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He got suspended now. I guess justice is served. (Even tho I wanted him banned)
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TRAIN SIMULATOR
Lol, sorry i laugh to this, but this is brilliant :D
I hope the problem resolved soon.
Arrrgghh..i don't know if people can be that bad and greedy/
People like that made me so frustrating.
I think he's misuse of giveaway feedback.
He think he can fools us cheat the system without any consequences -_-
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When I got the game and the DLCS I was like "DAMN I NEED TO MAKE A TRAIN WITH THIS!" xD
Everything's solved for now.
He got suspended at least
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I'm sorry to hear that this happened to you, but let me say that I learned from your situation and will keep it mind mind!
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Please, don't let people pass through this same situation, I hope yo udon't pass through it too!!!
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Well, I won't be on the bad side on this, there's no point at all... but I'll definitely move to be more careful about sending keys out in the future and check everything up front to ensure I won't get scammed.
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I'm glad you got an answer for your problem, hopefully it resolves soon enough! Bump for the GAs
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So. Someone won a giveaway I made. After some hours he had seen the key, but hasn't marked as received. Ok. I waited a few days and then I've gone check it on Steam. To my surprise he hasn't activated the game on his account. The key was seen. I clicked on the Humble Bundle gift link. It was redeemed. I contacted him. He claims he hasn't received the key in the first place, says he's reporting me and blocks me on Steam. I reported him, but got no answer from mods.
It got resolved already. I'm waiting on Humble Bundle response now.
anyone that really tries to help will receive whitelist
THANKS TO EVERYONE THAT HELPED ME THROUGH THESE DARK TIMES! Best community ever!
TRAIN SIMULATOR
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