Anyone else just unlocked Early Purchase for February's Humble Bundle and not actually have XCom 2 in their library?

I can get to the bundle page but no XCom key just a thing saying next month's bundle will unlock on Feb 3rd.

Update: Upon further investigation it seems EU Customers have no keys.

Update 19:35 : Seems to be fixed

7 years ago*

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same here

7 years ago
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Mine worked fine.

7 years ago
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Same problem

7 years ago
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Worked fine in CN.

7 years ago
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Deleted

This comment was deleted 4 years ago.

7 years ago
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Exactly the same problem... and this is actually the first early unlock title which I really wanted to play so bad... damn

7 years ago
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for those it's not showing in library page, instead of library try https://www.humblebundle.com/home/purchases page?

7 years ago
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same thing... not working. No key.

7 years ago
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k, sorry.. was just a thought. =(

7 years ago
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Nope, isn't there either.

7 years ago
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Same here...

7 years ago
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I have the same issue. No key as well.

7 years ago
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Worked fine here, I'm in NA (USA)

7 years ago
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Fishy, good thing I waited :)

7 years ago
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yes this is the first early unlock i wanted to buy early. good that i waited, but hope they send keys soon, want play that :)

7 years ago
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And to think I even praised them moments ago. Yeah, right: pay early and get the middle finger. Way to go HB!

7 years ago
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.... at least wait an hour after the previous one started? It's a little too early to bury them because the system is not working properly about 29 days and 23 hours before the normal unlock D:

7 years ago
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It's called early access not pay now and get later access. Their email says:"Payment Successful!
As you wait for the full bundle to unlock on February 3, 2017, dive into XCOM® 2.
Download".

When it comes to paying for something and getting nothing in return although I'm promised instant access I can't forgive any store for bad practices. And HB has started to have quite a few bugs recently.
I'm sure I'll get a key eventually. I don't like a system that takes the money first and lets you waiting for the product afterwards. That's all.

7 years ago
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clearly it is a bug though, NA/USA region is getting keys. should be corrected shortly.

7 years ago
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I know it's a bug. Last time I encountered an annoying bug on their store I even told them what causes it, the associated corner cases, how to temporarily bypass it and how to fix it code wise. I'm just tired of all these bugs stemming from bad QA.

7 years ago
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Same, oops I just messaged support thinking it was only me :P

7 years ago
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im in EU are all people with no keys in EU?

7 years ago
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I'm in EU too and no key...

7 years ago
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Also in EU and no key here.

7 years ago
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EU too, no key :(

7 years ago
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EU too here.. obviously EU region only problem.

7 years ago
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yes, EU and no key

7 years ago
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EU as well.

7 years ago
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Spain here, so yes...

7 years ago
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Poland here, no problems. Paid for one month's subscription and got the key straight away on my 'Keys' page.

7 years ago
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Worked fine for me in US.

7 years ago
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Same here (EU).
Edit: fixed - works now..

7 years ago*
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Same here, EU, no steam key in the claimed page.

7 years ago
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same here EU

7 years ago
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EU, got key

7 years ago
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you got the Key ?

7 years ago
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yes

7 years ago
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EU too and no XCOM 2 in the link they provided

7 years ago
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anyboday already wrote support about that ? i want to buy it, but when there is no key now

7 years ago
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If you were not on a subscription plan already, you will get the early unlock immediately. If you are on a multi-month subscription it will unlock one week prior to the rest of the bundle getting released.

7 years ago
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I dont have multi month and no key

7 years ago
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these people went in and pressed the "pay early" button to unlock it early and it still isn't providing a key is what they mean (EU only bug AFAIK)

7 years ago
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is that a new policy ? It didn't work like this before and it is inconsistent with the FAQ:
https://support.humblebundle.com/hc/en-us/articles/217300487-Humble-Monthly-Early-Unlock-Games

7 years ago
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I've been on a multi-month sub since September and I've always gotten the unlock one week prior.

7 years ago
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it is not inconsistent, scroll down to the "Early Unlock for Current Subscribers" section. ;)

but there is the option to pay early which is what these people are doing and still not receiving their key due to a regional bug.

7 years ago
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To answer your question, there's a difference between being a subscriber (which is a status you get when paying immediately) and signing up for a subscription plan where you pay for several months in advance. If you are in the former you can pay for the next month once it's available and get the early unlock. If you have a paid-in-advance multi-month plan you get the game a week prior to the main bundle release.

7 years ago
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yes, but my point was that you can actually get it early even if you are in a subscription plan: just click on "get early".
That's what I do every month.

Anyway the game is now available.

7 years ago
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I just discovered that. It wasn't obvious :D

7 years ago
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Sorry for the necro (this was linked in another thread :P), but their support has been late to answer a doubt I asked them, and as a multi-month subscriber you can probably tell me.
If I change to a yearly subscription, will they still charge me on a monthly basis or all $132 in one go?

7 years ago
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"After your initial payment of $132.00, you won't be charged again until your plan renews on January 25th, 2018 when you will be charged $132."

;)

7 years ago
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Huh... I might have missed that bit. Odd, I could've sworn I had looked everywhere. Sigh.
Thanks. ;)

7 years ago
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It probably depends on what your current subscription is? I signed up for yearly but it was my first subscription. And it's paid all in advance. If you already have say a six-month subscription and you want to upgrade in the middle of it I'm not sure if it would start immediately (with a credit for what's left on your account) or only once your existing subscription was over. Whatever the case though I'd bet it ends up being charged right away.

7 years ago
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Yeah, figured as much, but figured it wouldn't hurt to ask. :)
I have a monthly subscription, but since I was happy with the vast majority of it all last year, I figured I'd give them a chance at another full year and save a month of pay while at it. :)

But since the credit card I use for it has a very low max spending per month (barely above the amount of pay for 1 year), the only way for me to do so is maybe pay this month's credit card expenditure in advance as it will probably release the full amount again (gonna have to take it up with the bank and see). Gotta hurry if I want to do it in time for next one, as subscription deadline ends on the 27th. ^.^

7 years ago
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I'm on a multi-month subscription and was able to get the keys for Warhammer Vermintide immediately after the announcement in early December.
And XCOM 2 just unlocked for me as well.

7 years ago
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Which plan are you on, and when did you last make a payment?

7 years ago
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6 month plan. My first bundle was the December bundle. When I subscribed I was charged the full price for the whole 6 months in advance.

7 years ago
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Interesting.

However I just discovered a means to get the XCOM key myself.

I went to the Humble Monthly page and there was an option to "Pay to Unlock Early" and when I did that I had to press one more button at the top of the screen that said "Get Now". It followed with a message saying it was successful and that I would be charged per my plan, which is nothing since it's paid in advance.

NOT OBVIOUS, BUT SO GLAD YOUR POST PROMPTED ME TO INVESTIGATE! :D

7 years ago
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Yes, I had to follow these steps as well. I admit, it's quite confusing to have to select "Pay to Unlock Early" when you already paid for it.

7 years ago
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Didn't get the key at start, but got it now. (EU)

7 years ago
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Just appeared mine...

7 years ago
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same ASIA

7 years ago
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