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A little help with the rules.

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m139

Cheers everyone.

I've suddenly got into a situation, where, I'm not sure how the SG rules act.

There was seemingly a big key revoke spree, which swept onto some of my GA winners.

I guess, this means they will show this game as unactivated, when performing checks.
What should I do about it? Ask for the GA deletion? Leave it as is? Try finding replacement keys? Something else?

3 months ago

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What should be done?

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Delete giveaways
Find replacement keys
Do nothing
I'm missing a proper answer (comment)
7 Comments
Gaffi

Open a ticket with support. They can force mark the game as not received, or if the winner agrees, you can delete it.

3 months ago
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DemonsRift

The giveaway has multiple winners, would OP need all five people to agree to delete it?

I have my doubt if they can turn a 5 copy giveway to a 4 copy giveaway.

3 months ago
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at46

SG support can remove single winners from a multi-copy giveaway. I already had such cases.

3 months ago
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Gaffi

As at46 says, yes it can certainly be done. Source: Former support member. :)

3 months ago
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icaio

Former support member

who's that dude .. ?

(honest question. so very. honest.)

3 months ago
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Sh4dowKill

not surprised with those devs, if you don't have anything with seeing not delivered on your profile you can ask support/winners to mark as not received or simply ask for delete

3 months ago
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PaganFears

If you have extra keys, you might try sending them out to the winners. It wasn't a full revoke. My copy wasn't removed for example but one of my winner's was. I sent him a replacement key from the same source and that worked, too.

3 months ago
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