Bump because this might be interesting survey but I would strongly suggest some online service like surveymonkey to automatically skip some questions depending on previous answers. This skip that, go there is very complicated, at least for me.
Second, I want to make sure, do you mean augmented reality (images added to what you can actually see when you are actually sightseeing an actual place) or virtual reality (Vive/Oculus/other vr helmet)? It would be nice to know what such application might show/have.
Third, I cannot copy-paste the numbers (might be silly but I am too lazy to write them when I thought I could just copy-paste them :P)
Have you ever had the chance to be a tourist?
Yes, mountains/sightseeing (if that counts), museums, old castles/castle ruins.
In at least one of these opportunities, have you had a guide or a guide book ?
No and I do not understand why I should answer e.g. question 3-5 which is a conclusion by the instruction.
In your opinion, what are the factors that could affect your satisfaction?
I would never use a guide, I like to do things in my own pace, skip some things or ponder longer about something. Guidebood is more likely as I can still go in my own pace.
Would your unsatisfaction cause you to change your preference of which type of guide to use?
Yes, mentioned earlier.
Whether you were satisfied or unsatisfied by either of the two types, would you consider a different solution?
Augmented reality application would be awesome. I understand it as I look at (in this example) a castle wall or king's chamber or armory and see description (through gogles/glasses) in the air or pictures of how something looked like before/animated.
Do you think that using an AR app for your tour instead of guides could elevate your overall satisfaction of this tour?
Yes, there could me much information stored (more text for things I am more interested in / more pictures than in a guide book).
In your opinion, what difference can an AR App add to your experience than the one using guides?
Answered above, sorry :)
Why wouldn't you prefer using an AR app?
Gogles could be uncomfortable, some images/text could obscure what I actually want see IRL if not programmed right
In case you're going on a tour, would you use a real guide, a guide book or an AR application?
I would definitely prefer AR application for reasons already mentioned.
Regardless of how you scale your satisfactions or have you ever used a guide, what do you think, feel, do, see and hear during a tour?
I believe this is very ambiguous question.
I don't have time to think if a guide is speaking all the time.
I would probably feel interest/excitation because no matter if the tour is guided or not why would I bother with a place I don't want to hear/know about?
Do: I go from room to room/exhibit to exhibit an try to get to know as much about things I am interested about as possble.
I see what I can and what is in the exhibition.
I either hear the guide or my own thoughts or people I am with (discussing things or "lookie lookie, this is thing here is amazing")
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Thank you for answers.
Augmented Reality is adding extra value to what you actually see in real life, for example a ruin of castle can be reconstructed and explained using voice or text. This technology can use goggle as you mention, but this method is painful as you said. So, the most used tool is your regular smartphone, you won't be having to deal with finding a goggle that uses the technology. As mobile developers, we only need access to your smartphone's camera, of course we will not alter how your camera functions, but we will create a separate application that uses your camera as a source of data(In order to augment what you see, we need to identify what you see). Here is a simple example of how AR actually looks like.
Regarding the questions, they may indeed seem ambiguous or void to you. But as a process to identify your needs and desires, they are not. Everything you say, the way you express yourself is considered a valuable piece of information. (Google UX Design for more information).
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1 - No.
9 - No.
11 - If I ever were to be a tourist, I would like to suck in and see and enjoy as much as possible. I would extremely dislike having to pull my phone every other minute to see something. And "augmented reality" sounds even worse. Why would I look at 3d models in my PHONE when the real thing is right next to me?
12 - I would probably do my research online beforehand, and then talk to local people if I had any troubles. Talking to locals would be a big part for me - I would love to know different people better. I'm not big on guide books/persons.
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You seem like a person with high standards. Thank you for your answers.
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(just answering this one because I'm really tired)
11 - Why wouldn't you prefer using an AR app?
I feel like when you go somewhere you haven't been before, you do it to "get away" from your daily life and for me at least that includes not checking your phone a lot and when you're using an app over a guide, you're still forced to use it. I feel like that kinda defeats the purpose of a vacation. I don't know, it makes sense in my head.
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This is exactly why I'm making this survey, it's a part of a long process to make a "Product Backlog". What you just described is called a "Pain Point", it means something that irritates you or makes you uncomfortable when using a product, the goal of this process is to find solution to these pain points.
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In number 2, I don't understand why if you HAVE used a guide/guidebook, you skip questions like #3, "How satisfied were you with your guide/guide book?" whereas if you HAVEN'T used a guide, you have to ask how satisfied you were with something you just said you've never used.
Is YES supposed to be NO? Or am I missing something obvious?
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Yes.
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I have had an audio guide headset that had sensors for location.The audio would repeat after a while at a specific spot.
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8 - I really enjoyed this as I could take my time at each thing, choose to pay attention or not by adjusting the volume of the audio guide.
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If I could not mute the sensory input at will I would have enjoyed it far less.
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When I wanted to hear the audio guide, I was satisfied because I didn't have to fight to hear it and if I missed something, it would repeat.
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The downside of automated audio is there's no one to ask if you have more questions.
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I would still prefer an audio guide to an actual guide provided I had google on my phone. Not having to move at the pace of a group of people is worth it.
8-12. I would consider an AR guide [b]provided the sensory input could be turned on and off at will[/b]. I think a visual overlay of completed buildings would be fascinating, and I have enjoyed the plexiglass panels that do something similar at other locations, but I would want the option to just view the detail of what exists without interference.
12 - If an AR guide that met my standards were available, I would prefer that. If not, I would stick to a guide book and my phone.
13 - I reflect on the period and the people surrounding whatever I am viewing. I listen to or read any available information and occasionally discuss the subject(s) of the tour with others or interact with any available interaction points.
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Thank you for your answers, they seem interesting.
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- Yes
- No
I'm assuming I skip to 12... - I feel like I'd use a guide book. I'm not very social so I don't really like real people guides. The problem with an app is the same problem as e-books have: easy of navigation. With a physical book it's easy to bookmark pages, write notes on them, and flip fast from one section to another. Also, while perusing the book I might see something and later remember that it was somewhere near the back of the book. Digital apps either lack these things or it's not as easy to do it on them. An AR App could be a cool add-on tool to a guidebook or a cool little app that I might use to supplement my trip but not rely completely on.
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Have you ever had the chance to be a tourist?
Yes -
In at least one of these opportunities, have you had a guide or a guide book ?
Yes. In general I prefer to do the legwork myself, but as an American group in China, a guide was a must. And the guide book I used in 2000 when there was fewer places had an online presence. -
How satisfied were you with your guide/guide book?
Guide: 8. Overall he was great. But he kept trying to steer us toward shopping areas, but I'm sure that's what his job was to do. And to be fair, that's what plenty of people wanted, but enough is enough.
Guide book: 8. -
In your opinion, what are the factors that could affect your satisfaction?
The real person guide's accent was fine...almost always understandable.
The guide book was well-organized and overall had good information...it was a long time ago, though. -
During moments where you were actually satisfied with the services you're given. Were you actually paying attention?
Yes, this one is a bit tricky. As far as I know, I was actually paying attention to my guide when I was satisfied with his services. -
What exactly made you feel unsatisfied?
Like I said, the only time I felt unsatisfied was after the umpteenth shopping excursion. Some of excused ourselves and took a cab to an aquarium. -
Would your unsatisfaction cause you to change your preference of which type of guide to use?
Like I said, in general I wouldn't use a guide or guide book. But if I did, I suppose if I had a bad experience with one, I'd consider the other. -
Whether you were satisfied or unsatisfied by either of the two types, would you consider a different solution?
Like I said, in general I wouldn't use a guide or guide book. I'm skeptical that I'd like an Augmented Reality app, but maybe if a friend recommended one I'd consider it as a supplement to my own online research before the trip. -
Do you think that using an AR app for your tour instead of guides could elevate your overall satisfaction of this tour?
I can picture using an AR app to supplement either a guide or a guide book. I don't think it would replace them. So I'll answer both #10 and #11. =) -
In your opinion, what difference can an AR App add to your experience than the one using guides?
If I'm using a guide (person), then the AR app could enhance what I'm learning, and maybe help me think of questions to ask the guide. Remember, I'd only be using a real person guide in a very remote location or someplace where there is little English spoken. -
Why wouldn't you prefer using an AR app?
A few reasons NOT to use an AR app are data requirements (and related costs), the fact that I don't want to be reliant on my phone any more than necessary, I'd rather be looking around me than at a phone, and I'm overall skeptical that I'd really enjoy what an AR app offers-- thought I'm willing to be convinced. =) -
In case you're going on a tour, would you use a real guide, a guide book or an AR application?
In most cases, none of the above. It's possible I'd use a guide book or perhaps an AR app to supplement the research I did prior to my visit. -
Regardless of how you scale your satisfactions or have you ever used a guide, what do you think, feel, do, see and hear during a tour?
Um...I guess I mostly look around...take it all in. Enjoy the experience. In certain cases I might listen to some oral information (like in a museum, or yes, from a real person guide).
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Have you ever had the chance to be a tourist?Yep, many times - if we're talking generally about guided tours, I've had many of them in my own city, too.
In at least one of these opportunities, have you had a guide or a guide book ?I almost always read at least a guide book to know what's suggested to see/eat/do. As for guides, it happened, mostly in my own city, but I don't usually require them.
How satisfied were you with your guide/guide book?Since I use them just to have a general idea, I've always been satisfied with the guide books. With guides, however, I'm usually not totally satisfied (even though I'm satisfied enough, I'd say a 6 or a 7)
In your opinion, what are the factors that could affect your satisfaction?Guide books: clarity, good organization of sections, completeness, secrets or little known facts
Guides: the ability to engage the audience, the knowledge about the matter at hand
During moments where you were actually satisfied with the services you're given. Were you actually paying attention?I rarely pay attention to guides, I usually prefer to watch things by myself.
What exactly made you feel unsatisfied?I usually find guides not engaging enough
Would your unsatisfaction cause you to change your preference of which type of guide to use?I think I'd keep on using guide books/guides in the same way I use them right now
Whether you were satisfied or unsatisfied by either of the two types, would you consider a different solution?I'd be interested in trying
Do you think that using an AR app for your tour instead of guides could elevate your overall satisfaction of this tour?I can see both good things and bad things about AR - in general I think it'd be interesting
In your opinion, what difference can an AR App add to your experience than the one using guides?It'd be more engaging and I could better set it to my times - I could stay how long I want on a certain piece, or skip totally another. It'd fit me instead of me trying to fit the guide.
Why wouldn't you prefer using an AR app?I think it could be distracting and therefore take something from the experience instead of giving
In case you're going on a tour, would you use a real guide, a guide book or an AR application?In the end, neither. As I said, I mostly use guide books just for a summary, I hardly listen or care about guides and I've never tried an AR app, but I can't see myself caring much about it.
Regardless of how you scale your satisfactions or have you ever used a guide, what do you think, feel, do, see and hear during a tour?I guess it depends on the tour? I mostly look around, take my time on the things, I often sit just to bask in the room atmosphere (if it's possible).
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I'm currently a student in Mobile Applications Engineering. At the end of Mars I'm supposed to have finished my project, which is creating an Augmented Reality application that provides reconstruction of ruins and guidance throughout a tour in an old castle in my country. Please consider that this is mere information-harvesting. Therefore take your time reading and understanding the following questions and do not hesitate to ask questions yourself if you need extra explanations.
P.S: You are not forced to answer all of these questions, if you can provide detailed explanations and information for a single question, it would be better than answering several questions with short sentences(However, you are free to answer the way you like and whatever you like, this is just a note to make it easier for me to understand your answers).
Have you ever had the chance to be a tourist?
This is an approval question, if your answer is YES, then you may proceed answering the remaining questions. Otherwise, please refrain from answering the remaining questions to avoid unexplainable answers(Unless you're entirely sure of your answer and provide extra information if needed).
In at least one of these opportunities, have you had a guide or a guide book ?
This is a simple question to identify which questions you should actually answer from the remaining ones. If your answer is NO, then please continue directly to question number 12. Otherwise you may proceed with answering questions from 3 through 5 .
How satisfied were you with your guide/guide book?
Feel free to describe your satisfaction, you may also scale it from 1 to 10.
If your scale was lower than 6, then please continue directly to question number 6. Otherwise proceed as ordered.
In your opinion, what are the factors that could affect your satisfaction?
Your answer doesn't have to be direct in this one, you could simply say something like "The guide"s accent was understandable", so its negation is automatically a factor that affects your satisfaction. You may also answer the way you like.
For extra clearance, please state which type of guide you had, a real person or a book.
During moments where you were actually satisfied with the services you're given. Were you actually paying attention?
This one is a bit tricky. Even if the guide's accent is understandable for example, doesn't mean you were actually listening, maybe you were trying to look at a statue or a painting?(This itself is a factor, as a tourist, you might have wanted to see more than hear).
For extra clearance, please state which type of guide you had, a real person or a book.
What exactly made you feel unsatisfied?
Similar to question 3, this question is to define a breaking line between "satisfied" and "unsatisfied" factors.
Would your unsatisfaction cause you to change your preference of which type of guide to use?
For example if you were unsatisfied with a guide book, would you actually prefer having a real person as a guide and vice versa.
Whether you were satisfied or unsatisfied by either of the two types, would you consider a different solution?
A proposed solution here is an Augmented Reality application.
Do you think that using an AR app for your tour instead of guides could elevate your overall satisfaction of this tour?
If your answer is YES, only answer question 10, otherwise answer question 11.
In your opinion, what difference can an AR App add to your experience than the one using guides?
Answer the way you like in this one.
Why wouldn't you prefer using an AR app?
This is the most important question, please take your time in answering this question.
In case you're going on a tour, would you use a real guide, a guide book or an AR application?
Please try to explain your choice.
Regardless of how you scale your satisfactions or have you ever used a guide, what do you think, feel, do, see and hear during a tour?
Imagine you're in a real tour, describe what you think, feel, do, see and hear during this tour.
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