When rerolling a giveaway you should have 1 week to send the keys.
Was the winner someone who wins lots of games? Like if you check their first page of wins, you get just a few days back? Then the case could be that they win so much that they have no real overview of what giveaways they entered/won, and just casually scroll back and check wins with no keys sent, and mark it as not received if it's over 7 days and no keys, not even noticing that it was a won giveaway that didn't show there the day before.
Those of us who don't count how many games per week we win, but rather the number of games per year would most definitely notice a new 1 week old giveaway popping up, and I assume almost all of us would understand the situation and wait for the key :)
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Absolutely agree. Reroll should be considered a new (instant) giveaway.
now, was there supposed to be a hidden GA somewhere? :P
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Recently a couple of my giveaways ended. A couple of the winners hadn't been online for weeks (some even 1+ month). So yesterday I asked for a reroll after 1 week of waiting. It was granted a couple of hours ago so I hadn't been online since and 1 of the new winners already marked the game as non received. In my opinion the new winner shouldn't have been that quick to mark as non received since he only became the winner a few hours ago but aside from that shouldn't there be a new 7 day (or shorter but at least 1 day) timer so you've time to send the games? Of course I do think everything will be handled correctly when I do send the key but it does bother me a little bit.
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