Not activating a gift.

Closed

What does SG do about people who do this?

& before you suggest it, yes I waited a
week and I reported him. I still get a
big fat "gift not recieved" on my acc. :[

12 years ago*

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18 Comments

voreo

What do you mean by activating? Doesnt that person just have to hit they got the gift on the SG site for you ?
or is it a more complex system and actually knows they used it?

12 years ago

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Youmeatsea

Yes, but he didn't hit that he got the gift. >,<

12 years ago

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AtomicWoodchuck

Don't fret. Support will sort you out. Raise a ticket explaining the situation (if your original ticket didn't include these details) and be prepared to wait a few days, as I believe they are working through a hefty backlog.

Also, there's a chance that the recipient of your gift is busy/away, or your gift has ended up lost in their spam folder so try contacting them personally in the meantime. Hopefully you can sort things out amicably!

No need to panic :)

12 years ago

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Hikkomi

I looked and I think its about the game Satazius and its marked as "not recieved" which wouldn't happen if the winner was busy/away and the winner has that game listed as owned games on his steam profile site which would mean he did get it.

12 years ago

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Youmeatsea

I sent them a ticket. It also had the screenshot of the key I emailed him. :P
But yes, I probably do need to be patient. I just don't want people to think I won't send them their game if I make more giveaways. :[ I'm fairly new to this site so I really didn't know how fast/slow the process would be as far as reports.

12 years ago

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AtomicWoodchuck

Don't worry - You've got enough positive feedback to suggest to people unaware of the situation that you know what you're doing.

I'd still suggest trying to contact your errant winner if you haven't already, since I've had several gifts, both received and sent, ending up in junk folders. He/she is obviously a rookie, and probably not a native English speaker, so they may just need a little help with the process :)

12 years ago

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Youmeatsea

That's what I was thinking. Since he's been here for a year I figured he knew how the site worked already. I was worried he didn't speak English though. I'll try adding him.

12 years ago

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Hikkomi

As I said it looks like the winner already has added the game to his account and went to the site and clicked "not received".
Maybe he just made a mistake and clicked the wrong one and didn't notice his mistake. Have you tried contacting him by chat about it?
All he has todo is go back to the site and mark it as received.

12 years ago

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Youmeatsea

I'll try >,<

12 years ago

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midnightshooter

Sent a ticket to the support reporting the support for not supporting you.

12 years ago

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