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[SOLVED] Got wrong game of a won giveaway (I need help on what I should do now)

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MoonFlower

I closed the thread as it got solved almost in an instant!
I didn't know about this bug on Steam. (That it shows another game being activated than the actual correct one).
Thank you for helping me out, you are great.

ORIGINAL POST:

Hello everyone!
I hope you can help me out as I am new and I am unsure about what actual steps I have to take now.

So the page told me I won "Jet Racing Extreme".
I copied the key and pasted it into Steam's product activation window. It tells me that I activated "Make it indie!", obviously the wrong game.
I don't want to be mean or something. Maybe there is a way to unactivate it and requesting for a correct key?

Please tell me what I have to do now.

Thank you for your help!

9 years ago*

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7 Comments
Threepw00d

Have you clicked through the next few steam activation windows? Because I had a similar thing happen to me a few weeks ago. Steam told me the name was totally different, but I clicked next and installed. The real game installed and the other game doesn't exist I my account so it's all good.

If it definitely activated and installed the wrong game, then it's possible the GA creator pasted in the wrong key. Probably best to contact support.

9 years ago
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NerdHouse

This.

Also it's not possibly to "un-activate" a key, but you can contact the GA creator and ask for the proper key if it turns out you didn't get the right one.

9 years ago
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MoonFlower

No I didn't at the moment, because I thought I may need those windows for screenshots.

Thank you very much for your advice! You are correct. I looked in my library, it actually says "Jet Racing Extreme".
Good that it all is only a bug on Steam's side. I didn't know about this.

Now I can close the activation window and this thread. It may take some months until I am able to do my own giveaways, but you are whitelisted now. :-)

9 years ago
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Deiru

As you own Jet Racing Extreme on Steam, It's likely that you just saw the wrong game due to the Steam glitch. You tried activating a Make it indie! key earlier, and it didn't work, so it displayed that title on the next successful redeem. Don't worry, you got the right game.

9 years ago
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hyperxduel

Such an annoying bug that is...can't believe they haven't fixed it yet.

(╯°□°）╯︵ ┻━┻

9 years ago
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EvilBudgie

I see you have Jet Racing Extreme on your account, but not Make it Indie. Maybe you tried to activate a "make it indie" key just before it, without closing the activation window?

9 years ago
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MoonFlower

Thank you all for confirming about this bug, I will close the thread now. Have a nice day, thank you again. :-)

9 years ago
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Closed 9 years ago by MoonFlower.