Hello Blowfeld.

Regarding this ticket, comments are disabled on user reports but if you are still able to provide the screenshot il would be useful for us. You could provide it in a new ticket in the "Other" category (where we can reply) or simply edit your original ticket and add it there.
Either way, please reply to this post so I get a notification.

Hi,

I dont have all the screenshots anymore as it has been a year and I changed PCs, but still have one email from him. I screenshoted that, but when I click "edit" or "new ticket" on my case, it does not give me the option to add attachments.
How can I provide it to you.