I didn't sent the gift via mail, just added the gift link to the won page. Just in case you didn't see that. But I guess you used the link and didn't receive the mail.
It might take some time for the mail to get to you, especially if they give away free games. Let me know if I can help.
"Based on the category you selected, we understand that you are trying to recover a lost, missing, or otherwise inaccessible purchase you've made with Humble Bundle. To better enable us to help you, please include any relevant details about your order which you can provide, if you have not done so already.
One particularly useful piece of information is the 13-character transaction ID included on the receipt for your order which begins with the letter X or the letter A. If you can locate this code, please provide it in a reply if you have not given it to us in your initial request. The transaction ID is a particularly useful bit of information because it allows us to locate orders even when they are not associated with your account or email address."
I'm sorry to hear about the trouble you've been having with that gift! We'll need a little help finding it in order to proceed.
The fastest way to resolve this matter would be to have your friend submit a ticket with the Transaction ID (a 13-digit code that begins with X), so that we can locate the order and look into the matter further.
Once your friend opens a ticket, simply reply here with that ticket number, and I'll handle the matter right away. Please let me know if you have any other questions in the meantime.
Hello! I didnt receive a mail from HB. I contacted their support, waiting for an answer.
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I didn't sent the gift via mail, just added the gift link to the won page. Just in case you didn't see that. But I guess you used the link and didn't receive the mail.
It might take some time for the mail to get to you, especially if they give away free games. Let me know if I can help.
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Do they mean the gift link key? But that are 16 characters.
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"Based on the category you selected, we understand that you are trying to recover a lost, missing, or otherwise inaccessible purchase you've made with Humble Bundle. To better enable us to help you, please include any relevant details about your order which you can provide, if you have not done so already.
One particularly useful piece of information is the 13-character transaction ID included on the receipt for your order which begins with the letter X or the letter A. If you can locate this code, please provide it in a reply if you have not given it to us in your initial request. The transaction ID is a particularly useful bit of information because it allows us to locate orders even when they are not associated with your account or email address."
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Ok, just found the transaction id and created a request on HB. I hope this helps :)
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I haven't received a response yet. Did you get an email in the meantime?
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Yes, i got mail from support:
Hey there,
I'm sorry to hear about the trouble you've been having with that gift! We'll need a little help finding it in order to proceed.
The fastest way to resolve this matter would be to have your friend submit a ticket with the Transaction ID (a 13-digit code that begins with X), so that we can locate the order and look into the matter further.
Once your friend opens a ticket, simply reply here with that ticket number, and I'll handle the matter right away. Please let me know if you have any other questions in the meantime.
-Twodee
Humble Bundle
http://support.humblebundle.com/
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My ticket number is 1388169. Still no response there
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I added a new key that I received from the HB support. You have to add it to the end of this link: https://www.humblebundle.com/?key=
Couldn't add the complete link to the winners page.
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It works! Thanks!
Sorry for inconvenience.
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Great :) You're welcome!
No problem. Wasn't your fault.
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