Hi.

I received a gift in my email.. i Won a giveaway.

When i try to redeem it, this message pops out:

"An error was encountered while processing your request:

This gift has already been redeemed"

I've been trying to redeem it for the last 24 hours without success.

The game is neither in my library or my inventory.

I've read that it could be a bug that dissapears in a couple of hours, but 24 have passed already.

Thanks for the help.

11 years ago*

Comment has been collapsed.

its used already

11 years ago
Permalink

Comment has been collapsed.

Or the guy could have sent you an already used key. Ask the guy to send you a key that works. If he cannot, mark it as not received after the 7 day grace period.

11 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 4 years ago.

11 years ago
Permalink

Comment has been collapsed.

Check your account and look if it's attached already

11 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 2 years ago.

11 years ago
Permalink

Comment has been collapsed.

Contact the contributor to let him know what happened, if not wait 7 days, mark it as not received (and probably contact support?)

11 years ago
Permalink

Comment has been collapsed.

nope dont contact support just mark as not recieved after 7 days and forget about it :P

11 years ago
Permalink

Comment has been collapsed.

But he should contact the contributor. Might just be a mistake. Let's say, creator has 2*Rome Total war GA. Sends first to OP, than, instead of clicking a different gift in inventory, he clicks the same gift again., and sends it to second winner.

But that is just a theory. :P

11 years ago
Permalink

Comment has been collapsed.

yeah that too i just wanted to say that contacting the support is unnecessary

11 years ago
Permalink

Comment has been collapsed.

Ask him to send again. The gifter either revoked the gifts status (getting it back into his inventory) or gifted/traded it away to someone else, or activatd it himself.

Either way, you should ask him to resend it to you.

11 years ago
Permalink

Comment has been collapsed.

Is it a key or a gift?

11 years ago
Permalink

Comment has been collapsed.

It says pretty clear, gift, in the OP. :P

11 years ago
Permalink

Comment has been collapsed.

I've just add him to see what happens, he's offline right now.

It's a gift not a key.

And, unfortunately, it's not attached to my account D:

11 years ago
Permalink

Comment has been collapsed.

He got it back to his Inventory for some reason (or he added it to his Library). Ask him to send it again.

11 years ago
Permalink

Comment has been collapsed.

You forgot the 'is' between 'Gifts' and 'problem'.

11 years ago
Permalink

Comment has been collapsed.

Hi.

Problem Solved, some problem with the dates, the guy just fixed it.

Thanks to all.

11 years ago
Permalink

Comment has been collapsed.

Yay happy ending! Congrats on your win btw.

11 years ago
Permalink

Comment has been collapsed.

11 years ago
Permalink

Comment has been collapsed.

Hehe yeah.

I'll close the thread

Good Bye.

11 years ago
Permalink

Comment has been collapsed.

Closed 11 years ago by VirgilMustDie.