Green Man Gaming Really Bad Service

Funny thing, I have an unused Magicka DLC collection key from indiegala from the Magicka++ bundle (which is ironically where I finally obtained the updated King Arthur Collection).

If you could provide proof that you apologized to gmg and told them it was your fault and you were ignorant of the intricacies, I may give you said key...

and the conclusion is: do research and read everything before buying stuff. EVEN when you bought a lot from them. That's why i usually buy my games on steam.. its better for the environment and i read all, or most, of the info. but then read before you buy is a must, also in everyday life.example: when i was in a hurry, i bought some snacks but didn't look for the expiration date.. both were expired and when i got beck to the shop i bought it from they said: sorry but we do not refund you because blah blah blah" a lame excuse(got the bill and everything) so now i ALLWAYS check the expiration date :)

+1 - it's really awful service, like their company not from Europe or US, but from Africa or one of CIS countries. Don't want to buy anything after that cases with OP.
Magicka Collection: this term supposes that this will be not 10% or 70% of full Collection (same gift or key like in Steam store).

I read the thread and found out that OP thinks GMG is conducting illegal stuff like false advertising and breaking 7 day refund policies.
If you're so sure, just go and sue them. If you win, make everybody here who opposed you apologize. (I will)
Or next time just bother to read at least half of what's written on store pages before you click, click and click.
This is really same with whining 'Oh I bought something and its not steam..I was fooled!'. Just read. Everything you should know is there for you to know.

Gamersgate has a "no questions" 15 days refund. And gmg should do the same. It's what happens on 99% of the stores on my country, at least in gmg credit. If they can't do that is a proof of bad customer management. (Although the description of the product is pretty clear)

I see what you mean, however a collection does not necessarily imply all the DLCs. Of course, Paradox and Steam have updated their collections but GMG didn't sell you anything called "Complete Collection".

Solution? Sell it or gift it. Wait for a sale which is soon and buy the missing DLCs.

Personally, I like GMG for their awesome ideas concerning credits and stuff. Still, they should care more for their customers.

Ive never had a problem with their support. I got refund X times and they helped me with every issue i had. One of the best supports Ive seen. May be because i spent there shitton of money or just have luck to get good supports.

lolz lurn2reed noob

OP are you serious? or just trolling?

It's perfectly logic that if you see a brand new listing for a game that says COLLECTION you'd expect to have the real collection but no.. this is not how it's working in this day and age. Never trust the label, read the small characters. And don't come here complaining either, sheep will laugh at you to heal their self esteem.

Woo hoo chuckle hee.

Thank you.
Until now I did not know the difference between Collection and Complete.

So Long.........

they are very bad... last time i bought Crysis 3 but they said there was a paypal issue (not true, my paypal said that everything was ok) and refunded me even if i told the that i wanted the game and not the money back.

i think im not going to buy from them anymore

gmg is not a bad service at all, that's just your opinion

some people don't like mcdonalds, some people do, it is what it is.

Green Man Gaming have great service.
I have a number of problems with my purchase from their site and they managed to assist me fast and efficient.

The one and only time I've had cause to use their support system they sorted out my problem with little fuss. My only complaint would be that they took slightly longer to initially reply to my ticket than I'd have hoped for. It said they try to respond to tickets within 48 hours and they took 3 days in the end. Not a massive issue really.

thank you OP, i have a good laugh.

Thanks for letting us know, I was already afraid of shopping there. Never gonna use there by now!

That's just plain bad luck, OP.

It would have been great if they offered you a refund given the confusion over the titling, but some places have strict no-refund policies once a key has been dispatched, given they have no direct way to confirm if the key has been redeemed or not. This is why I always, Always, ALWAYS read the details when purchasing a bundle/collection type game.

If you wanted to try something else, though a longshot, you could try writing a (POLITE) email directly to the developers, explaining the confusion caused by the naming of the Magicka packages, and how it personally effected you. It's unlikely that they would have a way to verify the state of the key and contact GMG on your behalf for a refund, but you could at least nudge them towards a potential rename of their product, and save other people the same frustration.

While this might sour your opinion of GMG, try to remember that every business ends up being strangled by their own policies, due to trying to combat abusers. I doubt you would have had much better luck asking for a refund from other online distribution groups, although funnily enough, I think one that WOULD have refunded you is EA/Origin. Despite their general irksome/bad policies and such, due to their size they are more willing to offer refunds, or failing that, offer you compensatory vouchers. Man, giving praise to EA/Origin feels just plain weird.

From what I red, the OP is a assh*le, I seriously hope his creditcard gets blocked. The op just cant read, or just is stupid. GMG sulport is pretty good, they always try to help you. Just read their policy. . But ass I know the OP doesnt read this either, Why are you even on forum(s) if you dont read anything?!

From what I red, the OP is a assh*le, I seriously hope his creditcard gets blocked. The op just cant read, or just is stupid. GMG sulport is pretty good, they always try to help you. Just read their policy. . But ass I know the OP doesnt read this either, Why are you even on forum(s) if you dont read anything?!

I'd suggest OP pull down this post. . . He's already admitting to performing criminal activity and is at the point of no return. He fails to see his mistake or listen to this community and it will all be downhill from here. OP is about to be unable to make any online purchases for a set amount of time after stating that he bypassed GMG's policy and pulled his funds (something this community hates due to all the games later revoked;). OP I plea of you you are 100% in the wrong and you are attacking people and they are attacking you. You are also are performing public slander. please just end this thread . . . before anymore damage is done.

Edit: even if you are trolling you have suggested the crime of Fraud. . . and are really slandering a company.