Steam Support Is Godawful

I waited 5 days for them to respond when my account was stolen. When they finally responded, they were pretty OK.

I think I laid out the reasons these issues exist pretty well in my comments below.

Blizzard has the best customer support I have ever seen, maybe Valve could learn from them?

Steam Support is a joke I ask for help on steam support and they give me a link to steam support for help. I am on steam support so why is their answer to problems is to go to the site I'm already on.

I recently tried to contact support to see if I can recover an old account (2003-2004ish). In the question I stated I DONT have the email but have the card that was used to make purchases on that account.

Guess what they asked for, the email...

they are probably a bunch of lazy people,they take weeks to reply,i once had a problem with an old account's password which got hacked,they took 3 weeks to reply,and i still didnt get the account back :c

The price of a game doubled (during a sale) while it was in my cart. Added at once price, checked out at another.

Contacted them immediately.

They swore the price never changed.

I showed them screenshots.

They swore the price never changed.

I showed them comments from other people talking about the same price change.

They swore the price never changed.

Finally, days later, they offered to reverse the entire transaction.

Not just the one game whose price doubled, but all the games I had bought at that time. This was DAYS after the sale had ended.

So, I could either suck it up and accept the price DOUBLED for one of the games I purchased, or I could lose the sale prices on everything.

Jerks.

I only rarely purchase games through the Steam store anymore. It's almost always through other resellers now. Steam has definitely lost money because of their shoddy customer service.

I never had any Steam related problem, and I hope I never have.

Obviously there are some serious problems with Steam's support system given some of the experiences that seem to take place all too frequently.

That said however, what everyone does not take into consideration is that the vast majority of humans (and therefore customers) are idiots. The people that need to be told that their laptop has to be recharged in order to play Steam games probably are not going to post in here admitting they did not know that. They might not even realize how stupid they are after having dealt with support.

If mindless copying and pasting, or whatever other questionable strategies they employ, solve even 50% of problems, that is pretty impressive given how quick sending out those emails must be. It then frees up more time for staff to deal with actual problems. It's possible that although on the surface seemingly logical, reading emails the first time may not be the most time efficient process.

Steam needs a live chat support.

I never had a problem with the Steam Support. All my questions (CS 1.6 Invalid Steam ticket, missing game from my inventory) were answered within 24 hours and (depending on the issue) solved within 2-3 days. Maybe the german support is better than the US one.