Hello. My PC is restarting itself every now and then. It's not happening in like every hour, but more like once a day. This started recently and I noticed it happening while playing CS:GO, so I originally thought it was CS:GO's fault. :P But then, it happened again while I was browsing my inventory. So, it's not like I was doing many tasks on my PC at that time (when I was browsing my inventory), but still, it's not like CS:GO has many demands from my PC. Thing is, the temperature of the PC is just fine (I checked speccy for that). I can play better games just fine, so it's not like CS:GO is demanding a lot from my PC (also, as I said before, my pc restarted itself even when I was just browsing my inventory). My graphics card is updated. Windows 10 is updated. So, what am I missing? What exactly may be the problem? Thank you in advance.

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7 years ago*

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maybe the psu is dying?
ram problem?

7 years ago
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How can I find out though? :/

7 years ago
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i have no idea how to test them, unless i can swap parts and see which one fails.

actually i can't even do that, but it's what i've seen my friends doing xD ¯\_(ツ)_/¯

7 years ago
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It's kinda hard to find new parts though. xD

7 years ago
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My speculation would also point at those 2.

Though just in case, try a different wall socket, if too much is drawn from the same then I believe something like that could happen.

7 years ago
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I'm using something like this (check photo) that is connected to the wall socket.

View attached image.
7 years ago
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doesn't matter, if the wall socket doesn't have enough power for everything connected to it...

7 years ago
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that one is turkish piece of shit, but it is unlikely that is the problem...

7 years ago
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If it completely turn off out of nowhere then it is probably the PSU. If you have a demanding GPU (Usually amd GPUs) and you launch a game/application that requires you an high use of the GPU and your PC turns off then it could be either the PSU or the GPU.

In your case the pc restarts randomly and this could be caused by a faulty PC component like RAM or Motherboard. I think it is probably the RAM and I advise you to test it using MemTest86.

If the RAM doesn't have any problem then I advise you to "test" your pc daily and think what could be the faulty component and "test" it maybe using a game and seeing if it crashes faster than normally. I know it's a risky option because this could just damage more your already broken component but this is how you check a faulty piece in your PC.

If you are not sure what to do and you don't want to use any program or anything at all I always suggest to go somewhere near your zone where someone can check it for you. I know it looks a dumb it's the wiser solution.

Source: I had my first pc at 2 yo and I had all kind of problems (All the already mentioned problems as well) and I managed to fix them.

7 years ago
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But it restarted even when I was browsing my steam inventory. It was usually restarting when I was playing cs:go, which isn't even a demanding game. xD And memtest found no errors.

7 years ago
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7 years ago
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usual issues are temps, which has to be watched for some time to see what it is at shutoff point (very boring and one I have had to do before - turned out to be a broken clip on my heatsink that I couldn't see), or voltage irregularity (usually this means a power supply issue) - or screwed up installs on either game or windows getting corrpupted (sometimes due to bad sectors on a hard drive and windows attempting to constantly use those areas)

that is just a few of the many though :( it is like pulling straw from a bale !

7 years ago
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As I said, I doubt it's a temperature problem. My PC doesn't have a temperature problem, if speccy is right. In the past, even during the hottest days of summer, when my PC was hot, I wasn't getting any restarts. This just started happening recently. I'll use ashampoo for defragmentation right now, if that even matters. Not sure how to check the voltage though. xD

7 years ago
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defrag will not check the sectors of a hard drive - you need to check for errors on the platters - voltages can be checked using the bios - and some windows progs I believe will allow you to monitor them - which is better if looking for a failing power supply - as for the temp issue, mine was fine in the hottest day as well, but every now and then the broken peg would cause the heatsink to move (it was very random and had nothing to do with temps of rooms, just occasional knocks of the tower or similar and the heatsink would shift and temp would spike)
for errors - go to drive - right click - go to properties tab - go to tools tab - go to error checking - scan hard drive (this is just a basic check though and not a full check)
hope you get it sorted soon :)

7 years ago*
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Nah, I just said I would do a defragmentation anyway - I had it planned. xD I checked the boot menu, if that matters, and didn't find anything out of the ordinary. What exactly should I look at the bios?

7 years ago
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if you go fully into the bios - some of the boards voltage levels will be visible - to get to the bios just reboot and before the post screen keep pressing F2 or del to get into the bios - not sure of your motherboard maker, but you could always try a bios update (but that itself comes with dangers :) - fault finding is a pain that makes me cringe to think about :)

7 years ago
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As I said, I had checked it already and didn't find anything out of the ordinary, but I'm not 100% sure what to check exactly. xD Also, I was looking at the site of my motherboard currently, but all I found is some audio drivers. What to download exactly? xD My motherboard is: Gigabyte Technology Co. Ltd. Z77M-D3H.
Also, what kind of dangers? o.O

7 years ago
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the same kind of dangers all manufacturers will tell you - you might brick the board (it is there way of saying that they take no responsibility for you doing it - despite the fact that they make new bios to take account of new mem and proc timings etc..)
the likely culprit is the power supply not supplying the correct voltages - so when something small happens, which changes the power draws - such as the graphics needing just a bit more power - it causes a cascade failure in the motherboard - which then shuts down)
as for the bios - just get your motherboards manual from their web site and it will have the bios info in there :)

7 years ago
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well, don't start a defrag if there's a risk of the PC suddenly powering off

also, why not just use the inbuilt defrag

7 years ago
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Dunno why I prefer that defrag. :P And why, what may happen? :O

7 years ago
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You have no idea how many things can do it. It is one of the nightmares of PC troubleshooting and in corporations that can afford it, IT support usually flat-out throws a new PC at you so they can find the problem. There is this video that has a relatively decent collection of common causes and what to do with them. It is 6 minutes long, but doing everything it asks can take an entire weekend:
https://www.youtube.com/watch?v=TcwCAGRXhrQ

7 years ago
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Damn, that'll take some time. o.O Thank you for the information.

7 years ago
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This - so this - I tend to keep my old equipment for testing purposes - so I can swap out a power supply to remove it from the list or so on - but that gets very annoying as you end up with a cupboard full of crap :)

7 years ago
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Still sound like ovverheat problem iwould clean the dust.

7 years ago
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As I said, I doubt that's the problem, but ok, I'll clean it anyway. :P Thank you.

7 years ago
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get "HW monitor" and open it up, then you can easily monitor temperatures

http://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.32.zip

7 years ago
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As I said, there's no temperature problem. xD The fan is working just fine.

7 years ago
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What talgaby said, could really be anything.

It be easy if you could borrow another PSU, graphic card etc and try that if you could.

7 years ago*
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The graphics card is fairly new. The PSU is old. I doubt I can find a new PSU, to be honest. What else can I do? :/

7 years ago
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Well if money is not an issue i'd just take a risk and get a new psu (don't know how much watt you got now) good chances are it's just that. But you might try out some things from beforementioned youtube clip first though.

7 years ago
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It is an issue. :/

7 years ago
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put Thermal paste.

7 years ago
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As I said, I doubt that high temperatures are the problem, because there are no high temperatures. :P

7 years ago
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go buy New psu, and problem fixed ;)

7 years ago
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I can't just throw money away. xD I must be sure about the origin of the problem.

7 years ago
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if the problem persists while playing, if you need to throw the money... before the whole pc burns.

7 years ago
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This might happen if you have a RAM problem. You could test your ram with memtest86+.

7 years ago
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I did, but no errors were found.

7 years ago
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Just do the usual:
Memtest for RAM
http://www.memtest.org/
Prime95 for CPU
https://www.heise.de/download/product/prime95-36233

If Memtest86+ shows any error your RAM is kaput.
If Its restart while doing Prime95 its your CPU

7 years ago
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No errors were found with memtest. I used Prime95 for a bit, but got bored and stopped it - I didn't know for how long I should run it. xD

7 years ago
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At least half an hour, preferably over an hour.

7 years ago
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Remove the RAM-Sticks and test with only 1.
Put them in different slots.

Test should take at least 1h

7 years ago
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Had the same issue for a while: found out that the GPU's cable (I'm not talking about its socket) wasn't plugged in all the way into the motherboard. It can happen when the case/the computer itself has been moved recently.

Make sure to check this out, before throwing components away.

7 years ago
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It's plug and play, no cable. :P

7 years ago
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I've had this problem before, ended up needed to replace parts as I actually had a potato and not gaming PC. Who knew? ¯_(ツ)_/¯

7 years ago
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Well, kinda hard for me to spend money. xD

7 years ago
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check the event viewer in windows and see if you can see the driver that caused the crash. that usually hints you in the right direction.

EDIT: btw, you can filter the event log, which makes finding the problem easier. just look at critical, error and warning and filter out the rest.

7 years ago*
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+1 check Event Viewer and search log around the time when your PC restarted
You might found something

7 years ago
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About the restarts, it's only saying that the source is Kernel-Power, that it restarted without shutting down before, and that it has a bugcheckcode 278. That's all. :/

7 years ago
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http://lmgtfy.com/?q=Kernel-Power+bugcheckcode+278
You didn't say anything about BSOD's, but you should be getting them.

Did it start around the time you updated your graphics cards and it's an nvidia? Use DDU to remove everything and then install a bit older driver.

7 years ago*
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I didn't see a BSOD. :/ It's NVIDIA, but I'm not exactly sure when it started. I'll think about installing an older driver, but I have to google about the new driver first, to see if it's causing any problems to other people too.

7 years ago
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I re-installed my graphics drivers and it hasn't restarted by itself ever since. Maybe that was the problem then?! I can't know for sure yet, but thank you. ;P

7 years ago
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Had something similar, so lucky it seems to be same thing. That's the downside of Nvidia using 1 driver for all their cards, what works on 1 card might not work on the other.
I had to use drivers from 2014 for my Geforce 430 up till 6 months ago, because before that, new drivers always made my pc crash.

Good luck and i wiill send a prayer to the hardware gods for you. :p

7 years ago
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Bugcheck 278 = 0x116 = VIDEO_TDR_ERROR - "This indicates that an attempt to reset the display driver and recover from a timeout failed."

Probably, update the video driver, downgrade the driver (if latest update doesn't work), or remove and reinstall the current driver. Update the firmware, downgrade the firmware (if latest update doesn't work). Ensure you're using the latest BIOS for your motherboard as well. If you're overclocking anything, stop doing so.
Do you have alternate video hardware you can try?

7 years ago
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Yeah, I think it was the graphics driver's fault, since it hasn't restarted by itself ever since I re-installed it. I'm not sure if it's fixed now though or it's just a coincidence that I haven't seen it restarting yet - only time will tell. Thank you. ;P

7 years ago
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My motherboard had to be changed in order to fix that. It's all good since then, just casual Windows 10 crashes.

7 years ago
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But, if I change the motherboard, I'll have to spend money to change other things too. And since I don't have money to waste, I must be sure what the problem is.

7 years ago
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Warranty fix?

7 years ago
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Nah, all my hardware parts are old, except of my graphics card. They can still play AAA games, but the warranty isn't valid anymore. :P

7 years ago
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Oh well... That's very unlucky

7 years ago
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Not unlucky. Time heals everything, except PC parts. :/

7 years ago
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Depends. If you have a one-of-a-kind GPU or smth else, you might as well just make a fortune out of it some years later :)

7 years ago
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My previous PC had issues with restarts during high CPU usage. The problem was the crappy PSU. As soon as I replaced it with a good PSU the restarts stopped.

7 years ago
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But how can I find out what's the problem? :P

7 years ago
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In my case I discovered it was the PSU when I installed a program from the CD that came with my motherboard that was called MSI PC Alert 4. It had it running in the taskbar, when suddenly it appeared on my screen while making a noise like a siren. This program also listed the PSU voltages, and the +3.3 voltage was in red because it had dropped below 3. I discovered that during high CPU usage it would start dropping and when it dropped below 2.70 my computer would restart.
Maybe you could try using a program like Speedfan to see if the voltages are normal or if they start dropping during high CPU usage, like it happened with my old PC.

7 years ago
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Hi, please check if you have a memory dump file at c windows directory. I will be able to help you revjew it

7 years ago
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I don't really know how to check it. :/ But memtest found no errors, if that matters.

7 years ago
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no that's not what is meant, go

 C:\Windows\minidump\

is there something?
or file:

  C:\Windows\System32\memory.dmp

are memory dumps activated in the window here:

https://www.tenforums.com/tutorials/69012-enable-disable-bsod-automatic-restart-windows-10-a.html

View attached image.
7 years ago
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Disable auto-restart on system-failure and see if you get a BSoD with an error message.

If not then PSU is the most likely cause. You can try to set CPU to minimal mhz to reduce power usage but that will be no fun and only at best a temp fix.

7 years ago
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http://www.nirsoft.net/utils/blue_screen_view.html

But my bet is he would have noticed it if there were any.

7 years ago
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I'll try it, but isn't there a way to find the problem without getting a BSoD? :P

7 years ago
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You're getting a BSOD but you can't see it because of the restart itself. I was going to post the same tips than Tristar and Lugum. Once you can see the BSOD message, it will be easier to troubleshoot.

7 years ago
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My bet is the PSU.

What model and brand do you have?

7 years ago
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It says: Turbo-X 650 W. :P

7 years ago
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Yeah, you totally wanna replace that with a quality PSU.

7 years ago
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Anything with the Turbo X brand is crap. You'd better buy a good PSU. I hardly buy any hardware from Πλαίσιο anymore. Too much Turbo X crap that they want to sell to their customers.

7 years ago
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  1. Possible faulty GPU driver. If you've recently updated your graphics driver try uninstalling it then reinstalling it or even installing an older version and check if that fixes the problem.
  2. Possible conflicting software. If you have a fairly recent restore point and you don't have too much to lose if you go back to that point try reverting and see if it fixes your issue. Or if you have recently installed software that can conflict with your system, try uninstalling it and monitor the system stability.
  3. Hardware failure. Here it can be anything and you won't get away without replacing the faulty part. Identifying it depends on your luck and ability to pinpoint the issue down to a certain part. But, I'd incline more towards a software/driver conflict issue.
  4. Temperature issue. If the PC or a certain component (for example the CPU) gets too hot it might trigger the fail-safe mechanism to prevent possible damages. Try monitoring the temps over a longer period of time and during normal usage and keep an eye on possible spikes that can trigger the thermal shutdown.

Good luck.

7 years ago
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I recently updated my NVIDIA driver. I'll re-install it now. I also installed some updates for my Windows 10. I doubt that the temperatures are the problem, because I'm checking them out and I don't see any problem. Doubt how to check the hardware.

7 years ago
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Memtest 86+ is already mentioned to check for RAM problems.

It could be the PSU (only replacing will confirm that I guess), or the motherboard. You could check visually for broken capacitors:

View attached image.
7 years ago
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Memtest found no errors. I'll check out the motherboard, but I'm not really an expert on this kind of things. xD

7 years ago
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7 years ago
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Quick boot option? You mean to disable the auto-restart?

7 years ago
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7 years ago
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If it's not a thermal issue try disabling updates and running it offline for a day.

7 years ago
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Hmmm, how will that help exactly? I didn't understand. :P

7 years ago
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You are sure it's not overheating, so it's just something to rule out.
It can be software forcing re-starts. Possibly due to updates being installed.
You can check that your power source is sufficient for the newer parts...

Might as well do this and a full malware check.

7 years ago
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Already did both. xD No problems were found (well, except some tracking cookies).

7 years ago
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Is this a system you bought from a regular manufacturer? We had a similar problem for a while at the office and fixed it by updating the system drivers - we're a Dell shop, and the mobo and chipset drivers and the like needed updating.

7 years ago
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It's an old PC, although the graphics card is kinda new. I always update everything. :P

7 years ago
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7 years ago
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Explain please. What memory leak? :/ Memtest found no errors in memory, btw.

7 years ago
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7 years ago
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Sometimes faulty memory modules can lead to random restarts, try checking your memory modules, maybe one of them is damaged

7 years ago
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It didn't find any errors.

7 years ago
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Start with the simple things first -
Check the PSU power cord and make sure it's firmly seated (wall and PC). Do you have stable power from the wall? Slight fluctuations can cause some PSUs to shut down.
Check all the power connectors to every component and make sure they're seated.

If you can get your hands on another power supply, check your rig using that. If not, get your hands on a multimeter or PSU tester. You can google how to check your PSU with those. I'd bet money it's the power supply, but like others have said, it could also be the RAM (even the wrong timings/frequency can cause a reboot) or the motherboard.

7 years ago
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I didn't even think of checking the cables, to be honest. xD They all look fine though. I can't find a new PSU, but I may be able to find a PSU tester, if it's cheap. Memtest found no problems in memory.

7 years ago
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I didn't even think of checking the cables, to be honest

Most people don't. When I come across issues like that, I start at the wall and work my way through the PC.

7 years ago
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I've found more than one faulty cable so it's not that strange, those parts are very cheap and sometimes you can get some for free so checking the cables and the PSU first is a good advice. To check the PSU just borrow one from someone you know (make sure it fits your PC power specs) and connect it to your computer, you dont have to remove one single screw just unplug the cables and plug the respective ones of the other PSU, dont bother installing the PSU inside the box, if your computer behaves the same way then the PSU is not the cuprit and you can reconnect everything as before.

7 years ago
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I had this trouble and I forgot solve totally T_T
Do u checked all drivers by programms like this (be Very carfeul whith drivers of CPU or Motherboard)?

7 years ago
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Closed 7 years ago by TheLuckyShamrock.