What does a man got to do to get an answer from Steam Support?

Some one leak your acc!!1

? It's never a bot answering you, maybe a copypasted default, standard response though.

And I don't understand the problem? What alert did you get? And what are you asking of support? I assume you can still get in to your steam account? Do you use Steamguard also? I hope so. Maybe you have a keylogger.

You could send a letter to Valve or try to find Gabe's house and force him to answer.

Change your password and you're good.

As long as it's not the same as your email's.

Have patience.. :D

he got this message as im too - & im too open ticket for ask & solve this provlem

but if we not alone it can be really new one stoopid bug

Dear Steam User,

This is an automated message generated by Steam account administration. It is being sent in response to a query made by a Steam user to discover all account names associated with this email address.

Steam account name: **

You can use the above account name to log in to Steam. If you can't remember your password, click on the "Retrieve lost account" button on the Steam login screen.

The Steam Support Team
http://www.steampowered.com

This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.
© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.

Hmm. Guess i might be one the few, who contacted support, and got his answer and issue resolved within a working day. Lucky me

change password
reinstall steam (save steamapps)

Make sure to use Steam Guard if you aren't already. Steam support is busier than people think, they will get back to you within a couple weeks assuming your ticket is legible.

Bribe them with hats!

I hate the fact that you have to create a seperate account just for support. On every other site, you can use your main account.

lol, my antivirus warned me of a phishing attempt on this thread.

bump, can anyone help me with this?

Asking for boxes is crap. Please keep updating us on this, if they don't get their act together soon I'll do my best to spread this around.

If you've bought keys from sites like GMG send them a screen shot of the keys page or equivalent. You can also send them screenshots of the mailed receipts you get after making purchases on the steam store.

bump, thread updated

They usually ask for either of the two things.....a picture of the box ,or the last 4 digits of your your credit card.

I love how people say that EA support or some other support is terrible, but no one ever mentions how Steam Support is easily the worst system I've ever encountered. What self-respecting company doesn't even have a phone number? For an issue where you can't get into your account, 5 days is absolutely unacceptable.

Do you use paypal? Post transaction IDs or pictures, it always works.

Imagine people like me with 7 or 8+ year old Steam accounts trying to find a box... Luckily I'm a hoarder, but that's still silly.

Well obviously he knows your email password. Try to change it, do you have maybe a secret question ? Prove to steam that you are the owner of that email adress.

Do you have at least one box for any retail game that you activated? With a key shown, preferably? I presume that would be enough for them.
Also enable 2-step verification for your email. This way even if someone knows your password they won't be able to log in to your account without entering the code you get as SMS to your cellphone.

1. Run the virus scan - quick, then deep, then boot BEFORE you take any other action; if you have accessed your email/Steam account from any other machine (work, friend's, etc.), do the same with them if possible

2. As has been stated - change your email address password; don't forget to disable any automatic notifications that may go out when you do that and change any security questions you have, and then change any other account passwords that had that same password or any verification method that relied on that email account or information contained in email replies, sent email, etc. (your SSN, CC info, birthday, etc. may have been compromised)

3. Install something like LastPass going forward

1 mayan cycle

This is total bullshit. Steam Support sucks.