What to do with old tickets?
Did you make user report or did you ask for received feedback?
Comment has been collapsed.
I use the options "Gift Reedemed and Winner Unavailable" for winner who not mark as received it, and "Incorrect feedback by winner" for winner who mark as not received.
Comment has been collapsed.
If is an user report for free games leave it on the oblivion or close it
Edit: wait
Comment has been collapsed.
keep waiting, maybe we can reach a new record with 50k+ open tickets. ^^
Comment has been collapsed.
..How would creating more tickets ever be a solution.
As if that magically makes moderators be able to do more tickets per hour. Doing that would actually increase the amount of tickets, leading to longer overall waiting times. It surprises me I see this misconception all over the place, not just on sg.
But maybe it's just me.
Comment has been collapsed.
I will never undersatand how the mods do the tickets. Sometimes I wait some minutes sometimes 1 year. -.- I thought they do the older tickets first and the newer later. But sometimes its the opposite. Just create another ticket and let the older opened.
Comment has been collapsed.
Do not "try to contact a moderator" - for SG-related support, there's the ticket system, they need to be solved there, not in private messages
Comment has been collapsed.
I just realized I have 3 open tickets from years ago that mods responded to but never closed. I guess I have to do that myself. Maybe that's why the stats are at 50k tickets...
Comment has been collapsed.
Hi! a long time ago, I have created tickets with evidence of users marking my games as not received (but they have game on account) and also users not responding, so "waiting for feedback" seems to be there forever.
¿What to do? still wait? close and create new tickets? contact a moderator?
Comment has been collapsed.