Our friendly members have already answered your question, but I will reiterate. Do not use the key, do not mark the game received, and do make sure you post a comment in the giveaway's comments section. In your comment, say something like, "Please re-roll this giveaway." The creator of the giveaway should make the ticket, and Support should re-roll a new winner.
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Same issue for me last week (https://www.steamgifts.com/giveaway/JcmS9/starter-pack-for-arcane-preraise) and it looks like giveaway creator doesn't want to reroll as there is no answer since 1 week...
I probably entered 2 giveaways for the same DLC twice as his giveaways last usually 1 month or so. When I won't it at the 1st giveaway I forgot to check if I have other entries for the same game pending. Too bad to see this key unused while another SG member would like to use it.
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You have to do it manually.
Steamgifts can't "detect" most DLCs as Steam does not provide the information.
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Just check if you own a DLC each time you want to enter. If you own it, hide the DLC. It takes less time than one would think.
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Is it possible to add an option that would allow us to hide all DLC for a specific game?
For example.. say I go to a game that has DLC. There can be a button there (or on the hide confirmation pop up) that will hide all DLC for that particular game as well.
OR :)
I go to a DLC for a game and when I go to hide it it I can select "Hide ALL DLC for this game"
Think that could be a handy feature.
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not sure how it happened, but the title pretty much tells the whole story... i was able to enter & win this GA https://www.steamgifts.com/giveaway/4BgKQ/wanderland-starter-pack for a DLC i've already owned for over 2 months... what am i supposed to do now? can i reject the key once i receive it or forfeit my win somehow? i don't want to be penalized due to a bug in the system...
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