Steam Support Email (Please calm my nerves!)

someone manage to get your password
i say you need to change it

• I'm guessing yes.
• Change your password.
• Be worried.

I'm very sorry for you, and I think you have log-ined in a site like "steamcommnty", made by russians. This happened to my friend. Or maybe you downloaded a keylogger. You should change your password and write Steam Support a ticket maybe.

just change ur pass, and stop worrying...

Yes. You should be worried.

If they sent you directions to reset your password, wouldn't that mean they have your email rather than your password? It could be that someone wanted to reset their own password but typed the wrong email which happened to be yours. If you don't get any other reset password requests, don't worry about it. If you are still worried, change your email password. If you have steamguard enabled, your email is more important.

I haven't seen that kind of mail, it doesn't sound like the one you get if someone is trying to recover with just your email (I had one of those, still reported to Steam). So it sounds like they do have your account name... Which doesn't mean they "know" it, could still be an error or random.

Instructions for the paranoid:

Step #1: Run a malware scan on your system to make sure there are no keyloggers.
Step #2: Change your Steam password from within the Steam Client.
Step #3: Change your email password, just in case.
Step #4: If you haven't already, turn on Steam Guard account security. If it IS already turned on, and if you've ever logged in from a system other than the one that you're using right now, reset Steam Guard by deauthorizing all other computers. This way somebody will need BOTH your Steam and email passwords in order to hack your account.

NOTE: Make sure that you use different passwords for each site, and make sure that they're stored in a secure password management system such as KeePass (free) or RoboForm (not free).

have you activated a steam key from internet recently? if yes someone tried to redeem it and pressed the button for the lost password, so if is this don't worry.

Does the e-mail looks like this?

Dear you,

This is an automated message generated by Steam account administration to help you reset your Steam password.

Please enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):

.::CODE::.

IMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application.

The Steam Support Team
http://www.steampowered.com

This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.

So someone tried to change your support password? Is that different from your main account? Or do both use the same password? Also, your Steam Support account is different from your Steam account. So if the username and password is different, you do not have anything to worry about, in terms of your Steam account being stolen. Change both passwords just to be safe though. And make sure both are different.

I would as a precaution change your email password and deauthorize any other machines from your steamguard. You should be fine then. Prolly nothing is going on atm neither, but if you do said steps you should be on the safe, and calm, side.

someone once told me this happens when someone tries to activate a key that is registered to your account. If i'm not mistaken it even was a support guy telling me this but i'm not 100% sure

Happened to me too, Someone just tried to activate a key you ninja'd no worries.