Just trying to report a user, finished the report, checked the support tab and it's not there in the support area.. Is it some bug or lag??

11 years ago*

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You have to report from the user profile to use the template. Or you could just copy paste the template over since it's just some basic bold formatting and such.

e: try this link: http://www.steamgifts.com/support/new?type=report&user=??? and replace ??? with username.

11 years ago
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its the bug! a bug i say! a bug! with 8 legs! and a creepy face!

11 years ago
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If I recall correctly, support said that if you want to report a user, you have to create a support ticket.

11 years ago
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Can other people confirm this? I've been wanting to report someone for a long time now but I just used "report user" function and nothing ever happened (this was over a month ago). But looking at the support ticket form it tells you to go use that button =/..

11 years ago
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According to the FAQ you should just yell really loud. Your local sg-admin will hear it and address the report.

11 years ago
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This happened to me too. I tried to report again the next day and then it worked.

11 years ago
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Apparently, if you create a user report with SGP addon, it will create a support ticket that you can see in your support section.

If you create a "normal" user report, it will not be accessible to you.

Quoting Rinarin:
"User reports handling is still in the works, thus the admin hasn't implemented them somewhere yet. The reason they are not in support currently by default is flooding. Lots of issues requests and appeals get buried due to the user reports spam. We'll hopefully have a better way of dealing with them soon.

Still, if you want your report to be handled immediately or if it's something urgent, feel free to make a ticket instead of using the Report button."

I think mods can access reports now, but I'm not sure - I'm only sure that they were only able to see support ticket at one point, but I guess that's been fixed.

11 years ago
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Closed 11 years ago by nopieleft.