Just had a notification from Steam telling me the game was removed from my account. Anyone else purchase it from IndieGala or BundleStars just before it was removed from Steam have the same issue?

Bastards.

EDIT:
https://www.indiegala.com/forums/topics/1192
https://steamcommunity.com/app/227600/discussions/0/143387886722041361/

Updates:

  • GAME HAS BEEN REACTIVATED
  • https://twitter.com/GamesplanetUK/status/821837910462889988

  • MrMaedhros
    I got answer from DLGamer (excellent and quick customer service with this issue, reliable shop in my experience), they contacted Sega:
    "It's an issue on Genba side which are managing all Steam code have encountered a technical issue, sega is already informed and are reactiving games codes accordingly to that problem
    Activations codes will be reactivated in 24/48 hours."
    I hope this helps and this issue gets sorted out.

  • RiciRick Global Moderator IndieGala
    Hi Everybody.
    We are working with the publisher to figure out what happened.
    Please stay tuned, we will update you in the next days.

7 years ago*

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I do. Also purchased from indiegala.

7 years ago
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Hijacking top reply. Somebody on Steam forum reports that they were able to get the game back by re-activating the game key. In his case it was from Bundle Stars. Can't hurt to try.

7 years ago
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I bought it from IndieGala as well but mine is still there so far.

7 years ago
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i purchased from gamesplanet uk and the game was also removed

7 years ago
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The key was still hidden ?

7 years ago
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No, the game was removed from my Steam account. I activated it about 4 months ago.

7 years ago
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Oh I guess I misread
I though it was removed from the indiegala account :\
well I guess they can't provide another key, but maybe they can refund your money

7 years ago
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I'd purchased mine from Bundle Stars, still on my account. Will update if that changes.

7 years ago
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HB key, still here

7 years ago
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https://www.indiegala.com/forums/topics/1192

Seems like its IndieGala key ... ppl complaining there bout keys 2

7 years ago
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I bought mine from Humble, but I still have it as a gift link. Not sure what to do with it, tbh.

7 years ago
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Keep it for profitz. Just 20 more years and it will be worth something.
I have a gift copy. Not sure what to do with it either.

7 years ago
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if you have a Gift Copy I'd hold onto it for a year or so.. If the game isn't brought back to steam it'll be worth 25 times what you paid for it.. I assume you paid 3 - 5 dollars for it on sale.. It'll be worth atleast a hundo,, if not more..

The longer you have it and the longer the game has been removed means the more it's worth.. Since Castle of Illusion is actually a fairly good game that means it'll be worth even more..

7 years ago
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It'll take longer for this to increase in value for a couple of reasons.

1) As a licensed title it was always considered "at risk" by collectors
2) It's removal was announced.

As such the collectors willing to pay such high prices will have already got it and everyone trying to profit had chance to stockpile gifts. The fact that there are keys will also keep the prices down. One of the reasons Mafia prices got as high as they did was due to it being limited to gifts.

7 years ago
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7 years ago
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Until I know that they key will activate and not be revoked, I can't trade it. I don't want any unhappy customers. :)

7 years ago
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I'd like to activate this on my steam account.
I could give you something for it in return.
Head over to steamtrades.

7 years ago
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same problem here.

7 years ago
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Well this is interesting O.o. Sega would have been the one to request this, so it is a bit of a dick move.

7 years ago
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I afraid to active my un-revealed Bundle Stars key...

7 years ago
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Key revoked today, bought on GMG

7 years ago
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Same here. Already submitted a ticket.

7 years ago
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It's been removed from steam store, but I have no idea why they'd remove it from someone's account.

I lost Gone Home this way, and the developer gave a pretty pathetic explanation (keys leaked out without the knowledge of of the site).
Oh and steam support's been unavailable lately.

You should try complaining at indiegala and bundlestars, both of them have pretty good support teams.

7 years ago
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Steam has nothing to do with it - you bought keys from third-party, so you should blame third-party. If you bought a gift from store then you could blame Steam support.

7 years ago
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It is steam that removes it from your account, not the third party, hence they have to provide you a proper explanation.

7 years ago
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I dont think you know how the whole Remove keys thing work >.>

The dev/publisher can request revoking of keys and steam is legally forced to do that ... they dont own you any explanation why they did it , the ppl who requested it do .

Also since ppl bough stuff from Indiegala ,its there where they need to search for answers .

7 years ago
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It's normally the Publishers that request keys to be revoked. Steam is just a tool (in more that one way).

7 years ago
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No, Steam employees only revoke keys on publishers request, because keys were generated by them, and they have all rights to manage them however they wish. Steam doesn't have any legal power to revoke keys without approval.

7 years ago
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Steam goes by what the publisher/developer tells them..

IE if the publisher/developer says, this batch of keys was stolen or never paid for, or need to be invalidated Steam will do so.. The publisher/developer doesn't even need to give them a reason or explanation, just tell them to do it..

7 years ago
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You should try complaining at indiegala and bundlestars, both of them have pretty good support teams.

Indiegala's support is infamously bad, and has been known to perma-lock accounts without reason if you contact them.
By all means, feel free to complain at them, but make sure all your keys are backed up off-site first- or you may end up like me, with over $30 of keys lost.

7 years ago
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I got mine from gamesplanet and it's just got Revoked too!!!!! What THE!!!!

7 years ago
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I got one or 2 from GamesRepublic... don't know if they will be revoked. Also have 2 in my inventory but those are unlikely to be revoked.

7 years ago
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Bleh, turns out I also got 1 from HB store which I don't know if it will be affected or not. (Still unrevealed) and it may become a problem if not fixed.

7 years ago
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it might have been just a misunderstanding, I am sure it will get fixed via support ticket or something like that sooner or later, especially since you probably have some sort of receipt or screenshot of something to strengthen your case.

EDIT: well, it seems like it is at a higher scale than just one retailer and some mixed stuff from what I read in the comments, it might be a bit more complicated

7 years ago*
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Lawsuit time!

7 years ago
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Guess some low level Sega employee bought a gazillion Steam Gifts and is now trying to drive up the prices by revoking all keys from other sources. No that is not seriously my theory :D

7 years ago
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(add conspiracy music here)

7 years ago
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7 years ago
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View attached image.
7 years ago
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Well done Archi, also perfect timing (?

7 years ago
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Exactly what I was hoping it would be when I thought of conspiracy music.

Thank you.

7 years ago
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Mine got also removed. Can't remember when and where I bought it!

Edit: I bought it on GMG in November 2015!

7 years ago*
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mine still exist & hope will stay that way, I don't have any prof of purchase or anything like this because I get this from a trade.... o.O

7 years ago
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Time to start a Riot ...

View attached image.
7 years ago
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View attached image.
7 years ago
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That gif probably hits particularly close to home, eh combatbeard?;)

7 years ago
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bought it from steam store
mfw this thread
checked library
laugh at indiegala peasants
?????
profitz??

7 years ago
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blacklists inc

:3

7 years ago
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I entered 1500 giveaways and only won like 10 crap games here with mass giveaways if those black lists are gona decrease my chances of winning those epics games, im willing to take them xD

7 years ago*
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1120 giveaways entered, and 12 wins, that is a good bit better than average. Just a shame that 2 of them are the same game...

7 years ago
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View attached image.
7 years ago
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That burn tho.

7 years ago
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ROFLMAO - nice burn there, even I felt that from here :)

7 years ago
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Sorry about all the elitists over here

7 years ago
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7 years ago
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tried again, Says Dup

7 years ago
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Hm, I have two keys from HB still. I traded my third one, we'll see if the recipient says anything. He is still on my friend list.

7 years ago
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Do tell...I have an un-redeemed Humble gift link, so I'm curious.

7 years ago
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I gave away one key from Humble Bundle.
My winner still have it on his account.
I still have another key.
I'll activate it later to see.

7 years ago
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I have just activated my last Humble Bundle key on my account.
It worked, so i guess Humble Bundle keys are not concerned by the problem.

7 years ago
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I hope so. Trade partner read the message, so we can resolve it if it happens nonetheless.
(But if not, then my spare key may become pretty damn valuable if most of the existing stock has been rendered useless. $_$)

7 years ago
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Yes :)
Fortunately, i still have some Steam gifts $_$

7 years ago
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Sounds like SEGA will be fixing the problem-- at least for some cases (secondary source)

7 years ago
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Oh. And here I was already planing what to spend that 500 dollars on I would have asked for the key. =D

7 years ago
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Bought mine from Indiegala and it is still here, will update if that changes.

7 years ago
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