So, I have a situation now that the FAQ doesn't seem to cover.

In the recent Civilization Humble Bundle, there were 4 keys for Civilization V: The base game, 1 each for the 2 expansions, and 1 for all remaining DLC. So I gave this away as Civilization V Complete. Knowing it would be asked, I decided to allow people to enter for the DLC alone.

The winner had the base game already, so I sent him the 2 expansion keys and the DLC key. I presumed he couldn't use the base game key itself because he couldn't use it on his own account and giving it to someone else would be regifting.

So now what do I do with the base game key? Can I make another giveaway for it? Should I give it away elsewhere? Was I wrong and should I send it to the winner to do with what he wants?

'Tis a conundrum...

7 years ago

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Rough question, well the winner can't do anything with that key other than trading or regifting it. Don't think you should give it to the winner imo. Don't know.

7 years ago
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That's a real conundrum.

Since I can't give you an answer with 100% certainty, I'd recommend sending a ticket to the "Other" category to SG support and ask them (or perhaps one will reply here).

7 years ago
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Technically, you promised to deliver the full game in the giveaway, and you so far gave only a part of it. The question of wether the winner owned other parts is irrelevant, since you allowed them to enter.

Technically, you can put up another giveaway since the winner has the promised product on account. But in a real-world scenario, you would need to give the key to the base game so the new owner can decide what to do with it. most just give it to someone on their friend list.

7 years ago
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You wrote in giveaway this "If you are entering just for DLC, tell me which keys you won't need. Then I'll have to check on the legality of giving the "extras" away again, though I'm sure someone will inform me." So I think you can keep the base game key and create another giveaway for it.

7 years ago
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I think your mistake was to make it a single giveaway instead of 4 separate ones (if that's possible). You should probably open a ticket and ask mods for help.

7 years ago
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Unfortunately, there was no entry to give away the non expansion DLC.

7 years ago
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There is a Support request category for that too.

7 years ago
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if you make a ga for a complete package, you need to deliver everything in it.
since you allowed people to enter only for the dlc, it sounds like you are trying to get more cv out of a giveaway by keeping the base game for later.

unless the winner tells you he doesn't want the base key and you are free to keep it, you should give the winner everything in a pack.

7 years ago
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This.

7 years ago
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The CV of a bundled game really isn't all that big of a deal. I'm more concerned with getting the keys out to people who will use and enjoy them.

If the answer is that I can't make a giveaway for it, but I can give it away elsewhere, that's fine. If the answer is I give it to the winner even though he can only regift it, that's fine.

7 years ago
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i can't speak for support so i'm not sure if it's against the rules, but if the winner says you can keep the base game key, then it will be ok to make another giveaway.
the only thing i'm sure is against the rules is to give less than what was announced in a giveaway, so if you made a ga for a pack, you must deliver all the required keys.

just as an example, there are games that once activated give you another copy in your inventory (frozen synapse). the winner isn't obligued to return the second copy to the ga creator, and he can do whatever he wants with it.

7 years ago
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If that's what support rules, I'll abide by it (and thus this is why I asked before I did anything with it and in fact can still just give the base game key to the winner.) so it should be obvious I'm not attempting to scam anyone or break the rules.

The thing though is if that's the ruling, that leaves the key in the hands of the winner who legally (by the rules of the site) can't do anything with it. And that's more than a little silly.

I'd even be fine if I had to give the key to him and he was free to make a giveaway for it.

7 years ago
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You should have asked such question before that giveaway. When you allow people to enter only for DLC and you give away separate keys and no "complete pack", you should have seen this coming.

7 years ago
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It's not a matter of not having seen anything coming. I knew I'd have to ask what to do in this instance when I created the giveaway.

And I did give away everything in the pack. If it was all one game, it would result in Steam eating the base game. Since it is a separate key, I'm trying to figure out what restrictions there are on what can be done with it.

7 years ago*
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You're good. In my opinion you acted according to SG rules and are free to do with the extra keys as you please.

7 years ago*
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So, basically, you guys collectively aren't sure either.

If a mod doesn't see this, I'll put in a ticket to ask.

7 years ago
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We are sure about our personal viewpoints... we just don't agree :D

7 years ago
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it basically goes like mully said.

"if you make a ga for a complete package, you need to deliver everything in it."

7 years ago
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If the winner insists on the key, they're engaging in win/CV exploitation. If you repost the key, you're engaging in CV exploitation twice over, once for inflated initial value and once for the bonus giveaway.

Attempt to arrange an accord with the winner- so long as the winner has all the necessary APPIDs, and neither of you are engaged in obvious exploitation, staff is highly unlikely to care what the end result is. Alternatively, give the remaining key away for free to a third party, in a manner that makes the transition of ownership readily apparent. Then, all keys will have been delivered, and neither winner or creator will have engaged in exploitation- that's the cleanest solution.

If you and the winner are in dispute, then you'd have to make a ticket regardless- so you should certainly do that, if you can't manage to reach an arrangement with the winner.

7 years ago
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The winner has already marked the giveaway received and seems fine with not getting the base game key. So at least that much is not an issue.

7 years ago
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Closed 7 years ago by Boffo97.