So I had a promo code for origin that gave me a 10€ discount.
Meaning I was able to purchase Battlefield 3 for 15€.

However due to some troubles on paypals sides the payment was blocked and the order didn't go through.
Paypal instructed me to try again, but I can no longer use my promo code as the order that never got through used it.

EA support is refusing to give me a "refund" on the code that got used for nothing.
And when I told the support guy that I wish to talk to a supervisor or someone in sales management i got this:

Pradeep:
I apologize, but as we are not trained legal professionals, we will be unable to provide any further assistance with this issue. We do not have any contact information for our Legal Department, but any questions or comments of a legal matter should be handled by asking your legal counsel to contact the EA Legal Team. Your legal counsel should be able to obtain this information for you and further assist you in this issue.
Pradeep:
Thank you for contacting Electronic Arts support today.
Have a great day!
Bye and take care!
The chat session has ended. Please contact us again if you need further help.

He just closed the window and left....

Anyone had similliar experience.

My first and probably last time of trying to buy anything on origin or EA.

12 years ago*

Comment has been collapsed.

EA history aside, the context sure sounds like the OP made a lot of (childish) legal threats in an attempt to get his coupon back. If you say your are threatening legal action, they are going to cut you off and let you try the court-route. Why? Because anything else might add fuel to the fire.

12 years ago
Permalink

Comment has been collapsed.

I never did. I just asked them since they're not able to solve my issue to connect me to their supervisor or someone from sales managment. Then he copied this and went off.

12 years ago
Permalink

Comment has been collapsed.

This is what happened to me recently.. I got a coupon code for 25% off in my email on june 12th for my birthday. I go to use it and it was invalid. I contact origin support about it and the dude tries giving me a 10% off coupon code.. told him that seemed very unfair and asked if it was at all possible to receive another 25% off code, and he says no, but he had contacted Origin Support Experts or some crap, and they had emailed me saying they'll give me 25% back from an order, and well, they did that eventually.

12 years ago
Permalink

Comment has been collapsed.

EA is a piece of dipshit.

12 years ago
Permalink

Comment has been collapsed.

not really no
Origin IS

12 years ago
Permalink

Comment has been collapsed.

EA, IS Origin!

12 years ago
Permalink

Comment has been collapsed.

are you saying Origin IS EA ? Oo
come on.. EA made awesome stuff without satanic DRM :)

12 years ago
Permalink

Comment has been collapsed.

that was before they became power drunk

12 years ago
Permalink

Comment has been collapsed.

I know right.

12 years ago
Permalink

Comment has been collapsed.

I had a similar shitty frustrating experience when I contacted EA support

12 years ago
Permalink

Comment has been collapsed.

Dude, you did this completely wrong!

You're suppose to post this on /r/gaming to get tons of free karma!

12 years ago
Permalink

Comment has been collapsed.

LIE OF THE DAY :

Origin is not spyware, and does not use or install spyware on users' machines. In order to allow Origin to install games and their patches for everyone to use, Origin implements a permission change that results in Windows, not Origin, reviewing the filenames of every file in a directory and can have the appearance of a scan. This is an ordinary Windows function, not an information-gathering process – Origin is not scanning the directory, no information is accessed, collected, stored or shared by Origin during this process. However, we are aware that this process has created some customer confusion, and are updating our software in future releases to eliminate unnecessary operations. Consumer privacy is very important to EA and we take every precaution to protect our users’ data.

PROOF : http://deathborn-empire.de/attachment.php?attachmentid=855&d=1319992029

12 years ago
Permalink

Comment has been collapsed.

again, nobody said anything about spyware. We're talking about EA's shitty customer service in here. If you have anything to add to the conversation, feel free. The random propaganda isn't really needed.

12 years ago
Permalink

Comment has been collapsed.

thread's title says "Origin" it wasn't random propaganda, I'd just forget about any promo code...

12 years ago
Permalink

Comment has been collapsed.

The title is "Help against EA and Origin" and the description is about the customer service. Show me one spot in this thread that mentions spyware. There's one, you find it? it's yours! It's like going into a thread that says "having trouble updating my graphics card drivers" and posting about how Intel graphics cards are better than AMD. Yes, it had the words "graphics card" in the title, but it was completely unrelated to the discussion going on. Also the fact that you copy/pasted this EXACT message into at least one other thread irritates me. It shows you don't even read the thread, and just inject your comment regardless of what's actually being discussed. You are not helping the thread. If you want to talk about EA and spyware, find a thread talking about that, or start one of your own.

12 years ago
Permalink

Comment has been collapsed.

So you are saying Origin getting the uses Amazon to spy on you.? o_O Oooookay.

12 years ago
Permalink

Comment has been collapsed.

is it just me or do I get Pradeep in every second convo? he's like the most useless piece of crap on EA Support TBH. Sue EA :DDDDD

12 years ago
Permalink

Comment has been collapsed.

honestly, i dont think they'd even care if you sued them...

12 years ago
Permalink

Comment has been collapsed.

I don't know why you insist on "fighting" against EA. If you wanna do something, don't buy anything from them. Their stock is already shit, that's why they're releasing so many fucking DLC for Battlefield. I'm only sorry for Maxis, Bioware, DICE, and so on, for having EA as a publisher or whatever.

If you want to play something from EA, pirate it. There I said it.

12 years ago
Permalink

Comment has been collapsed.

This ^

12 years ago
Permalink

Comment has been collapsed.

-Slow clap-

12 years ago
Permalink

Comment has been collapsed.

Your topic title is confusing. It was not what I expected.

12 years ago
Permalink

Comment has been collapsed.

??

12 years ago
Permalink

Comment has been collapsed.

Another example of why NEVER use Paypal for online shopping (especially in large e-shops). Payments often get blocked, then you are considered to be a scammer and are being dealt with swiftly and ruthlessly (banning the Steam/Origin account is nothing unusual)

12 years ago
Permalink

Comment has been collapsed.

you are talking to live help! Lol!!!! Them foolish Indians can't do diddly squat over there, they are frakkin worthless. You have to call EA, you will likely get a 15% coupon for your troubles to boot.

12 years ago
Permalink

Comment has been collapsed.

Yep they all offered me the 15% coupon wich CAN'T be used with the current sales. Just a big, go piss off lol.

12 years ago
Permalink

Comment has been collapsed.

EA

12 years ago
Permalink

Comment has been collapsed.

looked through the comments quickly but i hadnt noticed anyone suggesting you just call them, they gave me a lot of shit when i had first "bought" BF3, long story short, every chat ended with them telling me nothing and they would give me some useless 25% off coupon i would never use. I then called them, got a real person after not too long and my issue was resolved not 5 minutes later, although their customer service in a general sense is the worst i have ever encountered, speaking over the phone has always been the best solution in these matters.

12 years ago
Permalink

Comment has been collapsed.

Problem is I'm in Croatia, and we're still not even in the EU yet.
I'm kinda afraid my phone bill will be waaaay bigger then just buying BF3 without the coupon lol

12 years ago
Permalink

Comment has been collapsed.

OH DAMN CROATIA!?

yea, that'd be one hell of a bill hahaha. Hey, maybe you can call collect? Have EA accept the charges?

12 years ago
Permalink

Comment has been collapsed.

Friends don't let friends use Origin.

12 years ago
Permalink

Comment has been collapsed.

Closed 12 years ago by Guybrush.