Why 7 days and also have to prove you contacted the winner?

You don't have to hunt anyone down, simply leaving a message in one of their GA's or on their Steam profile and/or doing a FR on Steam suffices. If they don't answer, just link Support to your effort and ask for a reroll, should they not respond. I guess seven days is a fair amount of time due to some people not being able to hit up the internet/Steam on a regular basis, I personally never had any issues with that time frame.

I created a ticket when one person didn't confirm after 6 days. Asking what to do. I was asked to supply screenshots of contacting the user, and that I sent the key. I mean, I have sent out 98 games in 3 weeks, surely it's easy for them to see the winner haven't logged in for 6 days.

It just feels wrong trying to be nice and then have to prove that people don't accept the win.

Seven days because people have the time to accept and mark received taking into account real life. And you have to prove that you have contacted the winner so that support knows you really contacted the winner before asking for the re-roll.

In this case I just closed the ticket and used the key myself, even if I don't like the game.

Buy why would I give away games if it gives me extra problems? Kinda ruins the purpose of being nice.
Easier to just delete extra keys

LostSoulVL: So you mean that just because I give people games I'm obliged to work over-time and make sure they accept it? That's just silly.

Oh the fucking humanity.

It feels dumb but it's actually only a matter of uploading a screenshot of you posting "hey you won a game on SG" on one of their GA or steam profile. I only had to do it once, I told them after 4-5 days on one of their GAs then if needed, create a reroll ticket on the 7th day for efficiency. It's not too bad if you know what to do.

If you have any questions, asking on forum/discussions is 100% faster than a ticket, support is already over their limits.

Not sure why they chose 7 days, does seem to be a fairly long time but I guess its so people can check once a week? But, if you sent the key via SG and they don't log in for 7 days that is sufficient proof from my understanding.
Edit: Or even if they did log on.

But well, sorry if getting annoyed. Thanks for all input, folks :)

users need to prove they gave away a key or tried to contact winners, else people would exploit and make a mess of the site when their giveaways aren't redeemed instantly. there are users extremely impatient on sg, both winning and creating giveaways.

the threshold is 7 days, after than you can ask for a reroll by saying the winner didn't bother redeeming the game and sending a screenshot like this (that should be enough since we have no way to track sent/received dates).
also if there's an eye icon near the key it means the winner revealed it. you need to make a request received feedback ticket instead. ^^

But fine. I will stop giving away keys. Will delete keys I don't need.

I'm having a similar problem, still waiting for an answer from support. Winner actually accepted the steam gift without ever answering any of my messages but never activated it or mark it as received.

:facepalm:

If support has to do the work that you suggest, then it might mean to check 100 for them on a consistent basis from all the tickets they will receive.
Comment, crop in paint and upload to imgur only takes 2 minutes.
Finds a few groups where you can giveaway your keys to reduce this from happening.

I like this idea. If the person hasn't been on Steamgifts for seven days, allow a re-roll.

If they haven't logged into SG in a week, then all you have to do is say "They haven't logged in in a week" and support will grant a re-roll.

The 7 day period is fair because sometimes you're sick or away for a few days, and it would suck to miss out on a giveaway because you were too busy with real life stuff. If people can wait 7 days to receive a gift, I don't think it's asking too much to ask you as the gifter to wait 7 days for someone to accept theirs.

Now you got me all mad again, thanks. So who wants to die?

I'm just really trying to be nice here

I would happily break every bone in his body with a smile on my face

View attached image.

Tzaar, add me on Steam. ploborn

If you mean to be nice, so be really nice. If you don't mean, don't be nice

I can completely understand the frustration of feeling like you have to prove yourself when you're just trying to give away a free game to a stranger, and the annoyance of trying to chase down the winner. Especially now that Steamgifts sends e-mail to winners, and especially now that Steam allows key activation over the web, it should be very rare that someone can't collect their winnings within a week. However, I also know that at this time of year, a lot of people are travelling for Christmas and New Year, schools are on Winter holiday break, etc.

I have given away more than 5000 games on Steamgifts and my advice would just be to try to not worry about it. The "7 days rule" is not law. You are free to wait more than 7 days, if you're a patient man. I usually wait at least a month before I give up and try to find a new winner...

But out of 5000+ giveaways I've only had this happen 2 or 3 times (unresponsive winner), so I think you've gotten extremely unlucky to run into this problem so early in your SG "career" and hopefully won't encounter this issue again for a long time.

The reason why support will ask for proof is because there are some people who will discriminate against the winner and want to select a new one because they don't like the person who won. And if the winner wants to know why they lost their winnings, support will have to respond with the reason why they awarded the game to a different person. So having the screenshot of the chat or email will establish documentation and help them to answer that question, should they be asked.

I recently had a similar experience where the winner hadn't been online for almost a week after my GA ended, and for even longer on Steam (something like 18 days), I added them there just in case. I waited to see if they would come online again but there was no sign of activity on their end for over a week. So I made a reroll request. This was during a busy period, so support still hadn't responded to my ticket for a few days. Then seemingly out of nowhere, I discovered the winner had come online again after almost two weeks of inactivity on SG to give me a "not received" feedback. Great, I canceled the ticket, pressed "send" on the key and left a message on one of their two public GA's and also added the winner on Steam, again (although didn't get my hopes up, as they still hadn't been online for weeks there), only to discover I now seemed to be blocked on Steam. A few more days of waiting and my winner still hadn't come online to check their win (or read my message). So I ended up writing an email asking them to please come log on and claim their win. That finally elicited a response and it got sorted out in the end but it was a hassle and one that arguably shouldn't have been necessary. Yes, it only took a few minutes of my time in total and it was hardly the end of the world, but the point is that it was a chore and sucked the whole fun out of gifting. (I'd also personally prefer not to reveal my personal email [and RL name] to a stranger over the internet if it isn't really necessary. I realise that it is necessary and reasonable for GA creators to already have access to my email address if I win their GA and that I can use alt emails and aliases and whatnot as winner and creator, it's just added time and effort).

With automated email reminders the site now even has an additional system in place to alert absent winners. Contacting the winner via email or on Steam is an added courtesy performed by the GA creator, but the site itself offers means to check the online activity of winners and I have to wonder if that shouldn't be enough. I think the simple solution would be for this site to just grant an automatic reroll if the winner hasn't been active on SG in the immediate seven day period after the GA in question has ended (and only in that period, and not say, at a later time in the future). Sure, there may be legitimate cases where the winner wasn't able to log on for some reason, but I feel seven days is a fair and reasonable grace period and the GA creator shouldn't be expected to wait forever. You've had your fair chance as a winner to claim your prize, maybe after a week, it is time for someone else to receive theirs if you aren't able or willing? Given SG's general policies and unwillingness to automate support tasks like this (which is often understandable), I doubt this would be considered for implementation but it's still worth saying that OP has a point: If a winner hasn't been online for over a week and even blocks their givers from adding them on Steam, the onus shouldn't be on GA creators to chase them down and beg them to please receive the game they entered to win.

7 days seems ok to me, what if i go on christmas holidays for example for 4 or 5 days and dont access SG. or if im studying and exams are coming up and i want to focus on them. theres a lot of factors to consider