Should I change marked received gift to not received 1 month later? Should only the giveaway creator be able to report unactivated gift?
That's what support are there for, support issues...catching out people who don't abide by the rules is just one of the perks...
As for your story about the problem with the GA, maybe you and the creator should have come to some other arrangement...like them giving you the right game? Maybe?
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But not the right one! That's why someone reported you the first time, and could happen again in the future. :-/ You should write to support as soon as possible and give them all the details.
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You?????? Or you're confused, or there's also multi accounts involved???
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If you have extra bundle game keys you could find someone to trade with for Rocketbirds. I don't think it's fair to mark him unreceived at this point since you accepted the alternate game.
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He didn't give you the game the giveaway was for so you have to mark it as not received. You would have never gotten the suspension if you had done it earlier like you should have.
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Regarding the last paragraph, why? The rules state that the game given away must be activated on the winner's account, you see what happens. The guy reporting you didn't know about your arrangement, and for all he knew you could have cheated the GA creator and sold the key he gave you.
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There is no one reporting you, the system auto bans people who don't activate the games on their accounts.
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No, there's no auto ban, someone reported him, or a mod noticed his wrongdoing.
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AFAIK there is, and that's why you need to have a public profile or to manually refresh your profile once a week.
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That's only for filters preventing you from entering games you already have. This has nothing to do with bans.
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There is currently no automated system present that suspends people for non-activation. Either someone from the support team noticed the problem, or the user was reported.
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so cat...we have no idea which support suspended him? :P
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it would be awesome if some method to check the game activation exist. Less burden on support i guess. Already, SG checks for owned games, so why not this.
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because there's no reliable Steam API to verify which games you own on your account.
Some games, like Serious Sam 2 do not show up at all on the API if you own them.
Some games need to be launched at least once to show up.
Some other games, like Grimm or Games of Dwarves, only show up if you have recently played the game.
It's even worse with DLC.
Edit: Seems DavidSarif already answered this here (though he didn't give any examples, so maybe my post is a nice addition).
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ahh ok... Didn't know this. That makes sense why this wasn't implemented in the first place.
Thanks :)
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You're wrong, that's not why the system need to read your profile.
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Yup, I was wrong. If I owned this place, this auto check would be my main priority, that's why I thought that it was an automatic process.
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It would be mine too. It would actually be a good idea, I don't know why it hasn't been done yet. I can think of one reason :
some games aren't "seen" by the Steam API, and some games won't show up in your library if you never launched them at least once.
Yet, I think an automated check would be perfect if it simply returned a red flag to the mods (e.g. "this user library has missing titles that should be there considering his SG wins history")
Then all that would be left would be a quick manual check.
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While automation is useful and has its place, some things are better dealt with by a human being exercising discernment, judgement, and compassion. (Obviously, you wouldn't want a person without those qualities handling your case.)
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Hence my suggestion of the automation simply pointing support in the right direction.
That's why I mentioned the games that don't show up in libraries. A blind, automated system would need to take those into account, otherwise a lot of people would be suspended without a reason.
edit : what about my case ? I don't understand.
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What I'm most worried about is that support didn't bother to contact you or the giveaway creator to find out why. This is not a unique case and I've seen it happen to quite a few people who are perfectly happy to accept an alternate gift.
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Which is against the rules of the site. It's really that simple, don't want to follow the rules? don't use the site.
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Firstly, accepting an alternate gift is against the rules and people who do that deserve to be banned and secondly, you are saying that support should waste their time contacting everyone who doesn't have won gifts activated in their library to make sure that they are not being wronged? That's some seriously flawed thinking.
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That's a sure way to turn day long response times (for most tickets) into year long responses.
If you feel like you've been unfairly suspended you can also appeal.
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The rules are perfectly clear. The gifter is not allowed to misrepresent the game being given away, and the winner has to activate the game on his account. If the winner mark the games as received and does not have the game on his account, then the rules were broken.
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It was your obligation as a member of this site to follow rules and to not make any arrangement for a different game then what the giveaway was for. You should have marked it as not received and followed standard operating procedure when you did not receive the game as it should have been. You cannot blame do gooders for doing their due diligence and keeping others honest.
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Do gooders... God damned menace on the Internet... Even more so in the so called "real life." Yuck... If you and the giveaway creator agreed on such terms as you described, leave the GA marked as recieved. You both are happy. I bet if the support contacted you and the GA creator BEFORE issuing the ban, it wouldn't happen. Do gooders...
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He could just as easily have left the giveaway marked "not received" and left it at that. There is no inherent penalty for not delivering a won gift.
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True The mod did ask for proof and would have dropped the ban if I could have given him a screenie of the conversation.
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It's up to you to decide, do you forgive him or not.
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I once won a game and was given a different game. The person did not have the real game to give me. It was an honest mistake (maybe, but I gave them the benefit of the doubt), so I sent a note to support and they removed the giveaway from the system (it took a while though). Until it was removed, I had kept it marked as "Not received".
It turns out that I already owned the game they did give me, so I ended up with nothing, but that's the way it goes sometimes...
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You shouldn't have marked it as received in the first place and you deserved the ban. It really doesn't matter that you were ok with what happened and that you came to an agreement with the gifter because what you did is essentially cheating the system and some people could do a similar thing to exploit the CV system.
When you marked as received despite not having received it, you pretty much accepted the ban risk, since you do NOT own the won game, in that case support can only assume that you didn't activate it even though the gifter gave it to you.
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Final Slam 2 was given for free, and it's an awful game, idk if he did you a favor with that xd, if you never received the correct game you should mark as not received.
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I will next time for sure. He actually offered me The Last Remnant first but I already owned it... unless he was clever enough to check my library first haha
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Sheesh. All these "The Rules are the Rules" people. This is why I'm sometimes afraid to list some of my giveaways because I'm not 100% sure they are still valid. I might be 95% sure, but I'm afraid that if it's not valid I'll run into one of the those rules lovers.
Now don't get me wrong. I'm all for rules. But they don't cover all situations. The rules are to try to combat the greedy leechers who might win a game and then sell it or trade it instead of activating it on their account. But that's not always what happens, as in OP's case. Someone might be sure a key is valid but, oops, it's not and then what do they do? Buy a game full price that has been bundled before?
And it seems like SG support does nothing about all the people who are obviously breaking the rules, like listing desura or gog keys. Or saying it's some other game because they can't find the game they want to give away in the list.
Besides, a 5 day suspension is not that big a deal. Unless you're in a small group or enter high level giveaways with a small number of entries, you're probably not going to win anything even if you weren't suspended for the next 5 days.
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No, my point is, that I am paranoid now that I might have listed a key on another site and forgotten to mark it off my list. I keep a list of all my extra keys and mark them when I have a successful giveway. I try to be super careful about marking it but once I didn't and ended up with a key that didn't work. Or else maybe it was the bundle place that messed up, I'm not sure. So now I'm afraid it will happen again. Even on ones I'm 100% sure they work I always breathe a sigh of relief once it's finished and the person says it redeemed.
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If that happens the user will mark not received and all you loose is a giveaway spot that you can get back by making more giveaways, I think you don't get suspended for not sending a gift but I might be wrong, but trying to give a different game than the one in the giveaway should in my opinion get you suspended and maybe it does not sure.
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Never reveal the keys until the minute before you are going to give them away or trade them.
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"Now don't get me wrong. I'm all for rules. But they don't cover all situations."
This is one reason why we use people to enforce the rules rather than automating things.
"The rules are to try to combat the greedy leechers who might win a game and then sell it or trade it instead of activating it on their account."
Almost. The rules are there to prevent abuse. Every time someone abuses either the system or the people who use it, a rule is added to prevent that abuse. If everyone was always honest, helpful, trustworthy, and kind to each other, we wouldn't need to have any rules.
"And it seems like SG support does nothing about all the people who are obviously breaking the rules..."
It may seem that way to you, but we spend a large portion of our time dealing with those people. Support does not pick and choose which rules to enforce, nor do we "go after" certain people in preference to others. Our goal is to keep the site running as smoothly as possible, and making sure people are adhering to the site rules facilitates that. I am not claiming that Support is perfect; we are human, after all. What I am saying, however, is that we are not vindictive, power-crazed, villains bent upon the domination of this site's users.
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Just want to say Thanks to the support. I know you guys are doing the best you can and that you do it for free.
Your points are basically what I was trying to say. I guess I wasn't making myself clear enough. Mainly, I just wanted to point out that not everyone who breaks a rule is a scumbag. Sometimes it's an honest mistake.
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Mistakes happen. Worst case scenario it's a dupe and you have no more copies left to replace it. So the winner just marks it as not received and you lose a single giveaway slot(which honestly don't think it's an issue seeing your number of giveaways :P ). I don't think it's such a big deal if someone makes an honest mistake and can't deliver the "promised" product.
The rules are not only about protecting from leechers and people exploiting the CV system but they're also there so the system can remain functional with limited staff(as this is a free site and can't possibly hire people to man a support department that will go around looking through profiles and contact everyone that have "received" gifts that were not activated). If we were to follow that course that would mean that we'd need a completely different database where these kinds of "agreements" would be filed(manually after support contacts both parties) and would have to be cross-checked again and again and again every time someone reports said profiles. Talk about wasteful resource management.
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"Besides, a 5 day suspension is not that big a deal."
The rate of users repeating after being suspended for breaking a specific rule is actually quite low. So if all it took was a 5 day suspension for them to follow the rules, I'd say the timeframe is appropriate.
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And you STILL haven't marked the game as not received.
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Sorry was eating lunch. Don't worry I'll get him the litte Sh*t don't you sweat it, he and that received button will surely fall mwahaha. But no Acutually as long I cant get banned again for same offence im happy to leave it as wee did agree.
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No, don't do that. Agreeing to do something that is against the rules does not make it permissible. You did not receive the game. Mark the game as "not received." If the giveaway creator wants a "received" mark for his giveaway, then it is up to him to fix the situation. He has options.
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There will be people continually filing "unredeemed gift" reports on your account from as long as you are a member here then, causeing more work for the staff to respond to, or close each one as it was already handled.
Mark it unreceived like you are supposed to.
BTW: being given a "trash" key for Final Slam 2, which was key given away for free on InideGala is not compensation.
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You know, the more I think about this, I wonder if it would be a good idea to have a one time grace thing where if you make an honest mistake they let you off with a warning. That way, the scammer-leechers would still be blocked and the honest people would have a way out for situtaions like this.
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"Oh, gee, I'm so sorry I regifted the one $50 AAA non-bundle game I won. It was clearly an honest mistake as you can see from all these cheap bundle games that I won and activated rather than regifting them for CV. It'll never happen again, thanks for letting me keep that $50 CV."
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They could simply delete the regifted giveaway. (I think they actually do that though)
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Regardless of what you were told by the support member, you implicitly agreed to mark it as received when you accepted Final Slam 2 as an apology. As such, it's completely immoral to mark it as not received at this stage. If you have any bundle leftovers, or a few refined metal, I'm sure you can trade for Rocketbirds yourself.
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+1
Even though it's against rules I also feel it's not morally right to change it to not received(it should have been done from the start). Instead just go over to the trade section and find someone willing to trade Rocketbirds for either some leftover bundle game you have or cards or whatever and then you'll be okay. Just next time this comes up follow a different course
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I disagree for the following reasons:
- It is the creator's responsibility to provide the promised game. Bribes of other things do not remove that responsibility.
- Marking a game "received" when it is not amounts to lying. When other people believe that deception, and act upon false information, it leads to problems.
- It is possible (though not common) to be penalized for the same infraction more than once due to "failure to comply."
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Yes, as I wrote that's what should have been done from the start. However after taking into account that he did not follow the guidelines and agreed to the terms given to him and ASSUMING that this was also an honest mistake from the creator's side and not a repeated offence to exploit the CV system it just doesn't feel right to me for him to back out of it now. Either way now I think he knows better than to go into such "settlements" :P
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it may originally have been an honest mistake, but "not backing out of it" would be an intended deception. Putting that aside, however, I expect that whoever handles this case will sort everything out.
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I think he phrased it poorly. I think his meaning is that since the OP accepted another key in lieu of the right one, the OP should take responsibility and go get his own Rocket Chicken key. Otherwise, he's taken two keys and marked as Not Received. Doing so is just a dick move and doesn't take responsibility for his own part in the matter.
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Well, I agree with that. If it were me, I would both return what I took and also mark it as unreceived.
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I got myself into a similar situation a few weeks ago, but I was the GA creator.
I though that the key was fine but it was actually used. Since I didn't had another key for the game I offered the winner to choose another game from the ones I had available and then submitted a ticket to support in order to change the game in the giveaway.
But then support took so long to answer that I managed to get a hold of another key for the original game, gave it to winner + the game he had chosen and canceled the ticket.
So this kind of problems can be resolved without breaking the rules.
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If you feel really bad for the ga creator (though there is hardly any reason to, imo, since losing one ga spot isn't a big deal), just get the game yourself and activate it.
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Best solution is to mark as not received and the option of the creator to ask support to delete the giveaway in question.
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You should have marked it as not received from the beginning.
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Hey
Just wondered on peoples opinion. I recently won a gift for Rocketbirds: Hardboiled Chicken and it was the incorrect key for Steel Storm: Burning Retribution. So I contact the creator and he apologises and even gives me an extra key for final slam 2. Well I just received a 5 day suspension for not activating gift obviously reported not by the creator but by some do gooder.
So my question is should I remark the game from received to unreceived? even thou its 1 month later. Is it fair to even allow that? I mean if i enter other giveaways for rocketbirds and win I will probably get reported again otherwise. Is it possible to get anonther suspension for the same game?
On another note I really think it would be better if support staff didn't get involved as much unless the report comes from the actual giveaway creator as we both managed to come to an arrangement and are happy why should anyone else stick there nose in. There would be less tickets to deal with too im sure. Whatcha think.
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