Yeah and they apologize and that.

Here’s a quick update on the problems we were experiencing with SimCity – and a little something extra for people who bought the game.

The server issues which began at launch have improved significantly as we added more capacity. But some people are still experiencing response and stability problems that we’re working fast to address.

So what went wrong? The short answer is: a lot more people logged on than we expected. More people played and played in ways we never saw in the beta.

`OK, we agree, that was dumb, but we are committed to fixing it. In the last 48 hours we increased server capacity by 120 percent. It’s working – the number of people who have gotten in and built cities has improved dramatically. The number of disrupted experiences has dropped by roughly 80 percent.

So we’re close to fixed, but not quite there. I’m hoping to post another update this weekend to let everyone know that the launch issues are behind us.

Something Special for Your Trouble

The good news is that SimCity is a solid hit in all major markets. The consensus among critics and players is that this is fundamentally a great game. But this SimCity is made to be played online, and if you can’t get a stable connection, you’re NOT having a good experience. So we’re not going to rest until we’ve fixed the remaining server issues.

And to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio. On March 18, SimCity players who have activated their game will receive an email telling them how to redeem their free game.

I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy. But we feel bad about what happened. We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent.

SimCity is a GREAT game and the people who made it are incredibly proud. Hang in there – we’ll be providing more updates throughout the weekend.

Source

Hate below this line


11 years ago*

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Sweet.

11 years ago
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11 years ago
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You give me the free game download..

11 years ago
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Saying it twice doesn't improve your chances of this happening. ;)

11 years ago
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Then you love EA too much to care about such things

11 years ago
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a free copy of simcity?

11 years ago
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sex

11 years ago
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You can have all the EA catalogue... but for sure not on Origin

11 years ago
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They'll probably give the cheapest game they have to offer as compensation.

11 years ago
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Actually this is not correct, I had so many issuies with my BFBC2 when I played it.

I contacted EA support by skype and talked about my problems with the game, ofcaurse the guy from the support don't know shit about how to fix my problems so he offered me free game, BF3. I took it.

The other day I had a problem with BF3, another guy gave me FIFA2012, and so on.

11 years ago
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and now you got all ea games but none of them is working am i right :D?

11 years ago
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It's like a beautiful human centipede of free games. Each free game that doesn't work leads to another and another. :)

11 years ago
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I just don't play games that aren't on my steam account anymore.

11 years ago
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human centipede is very fitting +1

11 years ago
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download all mediocre drivers and get ALL the games!

11 years ago
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GIGGITY

11 years ago
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so whats the list they let you pick from?

11 years ago
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we’re going to offer you a free PC download game from the EA portfolio.

That's all I know.

11 years ago
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Most likely a 20 and under game thats EA branded. Thats my best guess.

11 years ago
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EA Sports comes in for the save. All the Europeans/South Americans/anyone not from the United States will get Madden! All the North Americans will get FIFA! Oh, god I hope this happens. Can you imagine?

11 years ago
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When people moan they will be like: "Wait but everyone loves sports!"

Will be lovely.

11 years ago
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11 years ago
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11 years ago
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May be something like the $20 coupon they had a few months ago.

11 years ago
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they will give you simcity 4 for free yay

11 years ago
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11 years ago
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I had to think for a second before I realised that was sarcasm! It is sarcasm right?

11 years ago
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would be better than simcity, itd actually work... and you can play that offline

11 years ago
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nah they will make it online only however :P

11 years ago
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How about taking away the Always Online DRM?

But there is a Tropico 4 sale, pretty sure i am getting that to fill my desire of city building ...

11 years ago
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They won't take away the always online DRM because that is the model that big companies want to go to in the future. They view it as the final solution to piracy and they believe that it will give them total control over the players. Which it will, effectively.

11 years ago
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They are wrong. You can reverse engineer it and make your own server. It will take some time but it can be done.
Such a move in fact increases piracy because someone that started gaming when such DRM did not existed can simply decide not to buy their game and play it when a pirate version will be available.

Let's take my case I bought starcraft,d2 but I didn't bought starcraft 2,d3 because of the always online req. The always online req made me blacklist blizzard. It's just an example. And you can bet that I'm not the only one. Funny part is that I played sc2 campain :D (and blizzard can't do a single thing because I can always say I'm Elvis dispate the fact that I'm not :p).

Every time I read we didn't expected so many players... It's actually funny. They Know How Many Keys They Made Available So They Can Expect That Number To Be Online From The First Second!

11 years ago
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There is already a crack out there. It bypasses the Origin activation system.

11 years ago
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"The consensus among critics and players is that this is fundamentally a great game"
EA - blatantly lying and getting away with it. The consensus is actually the contrary. Fucking hell.

11 years ago
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nah, from what i heard, it's a good game.
just the drm, server disconnect, and small map size kills it.
so they are telling the truth, just not all of it.

11 years ago
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They are not telling the truth as the reviews are saying the contrary, except for the websites they are known to pay like IGN. I haven't played the game myself so I won't give my opinion of it, but this is making me cringe. EA is the very definition of hubris.

11 years ago
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Every critic is saying it is a good game, when you manage to actually play it. Unless you are believing those who left all the 1/10 and 1 star scores? IGN hasn't even rated the game, and at the moment they are telling people not to buy it.

11 years ago
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That's just wrong. Did you even check the reviews? Are you from EA yourself?

11 years ago
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For what I've seen (I have not played the game) it seems quite a solid, entertaining game. It's true though that the DRM makes it almost unplayable and that limited city size is a major drawback. Having said that and if they don't go The Sims way I think that the game is gonna be quite good.

11 years ago
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I'm sure it is! My point is more the fact that the server issues are not the only problems in this game, and they lied in an desperate attempt to reduce the damage.

11 years ago
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Yeah, they've been hit hard and now they are trying to minimize the damage in any ways possible.

11 years ago
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When you get pass the server issues (which have greatly improved, I've been playing for about 5 hours with no issues on the European servers), the game is actually rather good. This is what reviews are saying. The gameplay is great, but the game is ruined due to bugs, the DRM, and smaller cities.
And no, I am not from EA, lol.

11 years ago
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I know, I was just being cynical. But you see, that's what's wrong with reviewers nowadays. This game, as it's far from being an improvement (and quite the contrary from what I read here and there), doesn't deserve such "high" scores from so said "professional reviewers" (I'd personnaly compare them to fan fictions writers rather).

Still, that's not what all the reviews are saying. Destrutoid, for one, made a good review.

11 years ago
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Bro, stop plz. Your nerd rage is spilling all over the page.

11 years ago
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Truth be told, it ain't about video games. For a starter, I've never played a single Sim City game as I'm not interested in those. This is about morale and the behavior of such greedy corporations. If I were to speak about food, I'd pest about Nestlé. If I were to speak about my concern for the environement, I'd pest against Moonsanto. Now, EA has won last year's award of the worst corporation, and that's the reason I'm so pissed off at them because they earned it.

They have become financials. There is not passion left anymore, it's a business.
I am spiteful both at movies and video games. They are doing everything they can to cash in some money, getting away from art by a huge fucking step by the day.
You accept it? Well, I ain't. It's the same for books lately... I fucking hate capitalism.

11 years ago
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Please read the reviews instead of spouting nonsense you made up.

11 years ago
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There is only two reviews there saying the game is not fun at all.
I think everyone is misunderstanding me. The critics are saying the gameplay is good, but ruined by the fact that you cannot even play it (which isn't as bad anymore).
"SimCity (the game) isn't the pinnacle of the series, but it's super fun. SimCity (the service) is a disaster."
Giant Bomb had a mixed view. They now the game has good aspects, but they are ruined by all of the issues.
"An incredible simulation and a joy to play, SimCity is tragically hobbled by the consequences of its always-online requirement."
IGN are still in the process of scoring the game. They have said it is a good game, but do not recommend buying it because of all the issues.
So please, where is the nonsense I made up?

11 years ago
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You said that they are mostly saying it's a good game. They're not. Most of the reviews are saying it's a step backwards from earlier games in the series, even when the game does work. Scores that are less than 80 are not recommendations.

11 years ago
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He's one of the people who gave it a 1/10.

11 years ago
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Who is?

11 years ago
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My bet is that the gift is another copy of SimCity, just because they are jokesters.

11 years ago
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That way you can have two instances of it open at once, maximizing your chances of getting into the game.

11 years ago
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And fail twice.

11 years ago
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And halve your server login time to 2 hours..

11 years ago
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Probably a free premium account for SWOTOR. Because that's what everyone wants, right? Or maybe a nice copy of WarFighter. Jeez there are so many splendid titles to choose from, I don't know where to start!

11 years ago
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sarcasm is strong in this one

11 years ago
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There are actually many good EA titles.

11 years ago
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Besides Battlefield, I can't really think of any. I liked Mirror's Edge, I guess. But other than that... I dunno.

11 years ago
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Dead Space 1/2, Dragon Age Origins, Mass Effect series, Sim City 4, NFS Hot Pursuit, Crysis series

11 years ago
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Personally I wasn't a fan of any of the Dead Space, Dragons Age, or Mass Effect games. That's a good set though, because I can see the appeal. Sim City 4 I also wasn't a fan, I'm a SC2K purist. NFS: HP was good on PS3, but not on PC, in my opinion. And I forgot the original Crysis was EA. Crysis 2 (haven't played 3 yet) lost it's appeal after Crytek left.

11 years ago
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Not to mention The Sims, Command and Conquer, and all their sports games have strong fanbases.

11 years ago
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Fanbases, yeah, you're right. Just personally I don't really like any of The Sims games after #1. C&C was never my bag either.

And really, if it wasn't for their sports contracts, I don't really see EA as strong as they are now.

But I stand corrected. ;) I wasn't thinking holistically.

11 years ago
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It's a shame that SSX isn't on PC because that it's an amazing game that you could grab, but it's only on consoles :/.

11 years ago
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I liked SSX back in the day.

11 years ago
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R.I.P. Westwood.

11 years ago
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+100

11 years ago
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Just need to chime in and say I'm not a fan of Mass Effect at all.

Carry on.

11 years ago
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^This :D

11 years ago
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It's like every time EA fucks up, we get free games, yay.

11 years ago
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At such a rate, you won't even need to pay for them anymore!

11 years ago
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I think this is EA's strategy. It's probably a game that activates on Origin, thus helping EA further drive market penetration. They're probably planning their next fuck up so they can do this again.

11 years ago
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You mean that SimCity doesn't require Origin?

11 years ago
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Yeah, kinda logic fail there. "Lets get all people playing SimCity on origin to start using origin by giving them free origin game". xD

11 years ago
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There are a number of people who use Origin only for a handful of exclusive games. I'm talking about getting people to expand their Origin libraries and over time more consistently and willingly move away from Steam.

11 years ago
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For that they would have to stop ripping people off. Also they almost never do sales and when they do, it's for like 10 games and they act like it's such a huge deal. They had like 1 or 2 good sales since Origin launch (I even got few games there when bunch of games was for 5€).

11 years ago
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Didn't EA already give away it's entire Origin library a few months back?

11 years ago
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yep nearly all of its game library

11 years ago
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11 years ago
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I think that's a very nice gesture and a great response.

11 years ago
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You'll probably get a crappy game as compensation.

11 years ago
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Hahaha probably The Saboteur.

11 years ago
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Oh come on, The Saboteur isn't that bad. I actually liked this game, both the setting and the story, not to mention the classical GTA like gameplay.

11 years ago
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I couldn't really get it to run on my PC. It was always sluggish. I haven't tried it on a console.

11 years ago
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I'll give you that, it's an awful port.

11 years ago
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The Saboteur is awesome, easily one of my favorite games from the last decade. One of the few games I bothered to get 100% in. I love the story, the setting, the visual style and the wonderful soundtrack. Sad that we will never see a sequel though :(

11 years ago
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Agreed. It's too bad technical limitations prevented the game from reaching the legendary status it deserves. Hell, some owners of AMD cards still can't play the damn game.

11 years ago
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It's reminiscent of Metal Gear Solid 2 on PC.

11 years ago
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implying the saboteur is a bad game

11 years ago
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I understand that you can freely choose a game of EAs portfolio.

11 years ago
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No, she said "a game" not "any game".

11 years ago
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Free game is band aid. Just stop with the crippling DRM. It isnt needed for offline play. It is not necessary for this to always be on.

11 years ago
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Sick of this pattern of rewarding bitching and moaning.

11 years ago
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EA: "a lot more people logged on than we expected."

Really? Surprised people played your new game based a beloved series? Me to....no really me to, looks terrible compared to 4 if you ask me. Lets all remember this would be a non issue if it had an offline mode.

11 years ago
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It's pretty much common sense to have an offline mode. Don't they see the direction their DRM is going in? How could they expect great things out of a game that forces you to play single player online.....

11 years ago
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It still forces more people buying instead of just pirating. Even with all the people who didn't buy it because of this always online drm, they sold more copies than if it was available for pirates. In the long run they got a lot more money from this because even pirates bought the game because they want a new (good) citybuilder experience. This whole "we want to provide the best possible experience and that is online with other players" is bullshit and everyone knows it. Its just to prevent piracy. Same with other games and "tacked-on Multiplayer"

I didn't buy it and although i would love to play it, the always online drm with Diablo3 taught me a lesson and i won't support this kind of drm.

11 years ago
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You make a very good point, I didn't consider piracy. But why EA just doesn't come right out and say it, I have no idea.

Tacked-on multiplayer is game breaking for me. The single player always suffers.

11 years ago
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DRM shouldn't affect paying customers. If it does, especially to extend in which they can't even play the game, it's just unacceptable and there is no excuse for it. Also piracy should be fought by providing demo, fair pricing (we all know 1€ isn't $1, so 50€ = $50 or even 60€ = $60 is just wrong, not even talking how Australians are treated), well made PC ports and more sensible pricing, cause I don't want to blow 50 or 60 for game that can be finished in under 10h, sometimes 5-7.

11 years ago
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didnt this exact thing happen with diablo 3

11 years ago
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yes it did, but no "free" game was provided :(

11 years ago
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Activision-Bilizard, and you expected a free game? LOL

11 years ago
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Yay, free Fortix!

11 years ago
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Where's my city that took me 20 hours to build

11 years ago
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Oh EA, you'll never learn.

11 years ago
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OK, we agree, that was dumb, but we are committed to fixing it. - my favorite quote!

11 years ago
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It's the nail in the coffin for my EA experience. They had some good moments in the past with me, but now it's upsetting to see what they've become.

I don't want excuses, long live Steam.

11 years ago
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Also GOG for your classics.

11 years ago
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+1

11 years ago
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I find myself uninterested in all of their upcoming releases, sad state of affairs.

11 years ago
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I love the Crysis series, and now I'm going to miss out the third game because EA are too stubborn to put it on Steam. It's not worth it if I have to give money to people like that.

11 years ago
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I skipped C3 because the campaign looked boring from the whatever I've seen and it's only 5-6 hours. Tbh I'm having more fun with frickin' Braid than I would probably have had with C3 in those same 5-6 hours.

11 years ago
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I hate short campaigns. That's enough reason for me to avoid the game too.

However, Braid is pretty badass.

11 years ago
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+1
and dont forget the fucking micropayments which are implemented in C3.

Also EA has announced to implement micropayments in all of their coming releases.
That alone is more than enough to pass all their coming games in near future.

11 years ago
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Crysis 3 fell into that boat too? Surprise surprise.

Don't even get me started with the fucking micropayments. Who in their right mind decided that was a good idea? It doesn't matter if they're non essential dlc, it's still an attempt to milk customers after they pay for the game. What sort of business model is that? It's pathetic.

11 years ago
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The people to blame for the micropayments are the people over at Zynga, they pretty much started all this crap. Micropayments were pretty much exclusive to crappy foreign f2p games till Zynga showed up.

11 years ago
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The difference between Steam and EA being: Steam will never, ever offer a free game in place of a busted product they sell in their store. And getting an actual refund through Steam is impossible -- at least EA will normally offer a refund on a shoddy game if you push them enough.

11 years ago
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You know what? Fak EA. This hasn't been the first time they screwed up bad. Neither will it be the last.

11 years ago
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Closed 11 years ago by MrCastiglia.