Yeah and they apologize and that.

Here’s a quick update on the problems we were experiencing with SimCity – and a little something extra for people who bought the game.

The server issues which began at launch have improved significantly as we added more capacity. But some people are still experiencing response and stability problems that we’re working fast to address.

So what went wrong? The short answer is: a lot more people logged on than we expected. More people played and played in ways we never saw in the beta.

`OK, we agree, that was dumb, but we are committed to fixing it. In the last 48 hours we increased server capacity by 120 percent. It’s working – the number of people who have gotten in and built cities has improved dramatically. The number of disrupted experiences has dropped by roughly 80 percent.

So we’re close to fixed, but not quite there. I’m hoping to post another update this weekend to let everyone know that the launch issues are behind us.

Something Special for Your Trouble

The good news is that SimCity is a solid hit in all major markets. The consensus among critics and players is that this is fundamentally a great game. But this SimCity is made to be played online, and if you can’t get a stable connection, you’re NOT having a good experience. So we’re not going to rest until we’ve fixed the remaining server issues.

And to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio. On March 18, SimCity players who have activated their game will receive an email telling them how to redeem their free game.

I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy. But we feel bad about what happened. We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent.

SimCity is a GREAT game and the people who made it are incredibly proud. Hang in there – we’ll be providing more updates throughout the weekend.

Source

Hate below this line


11 years ago*

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I got a couple of $20 games for free from EA using the single coupon code if you know what I'm saying.

11 years ago
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Well, you're not forever alone when it comes to that :P

11 years ago
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march 18th? haha raising sale numbers for idiots :)

11 years ago
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Their press release should have just said "Wait for crack" lol

11 years ago
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Or "Were on crack".

11 years ago
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It's incredible how always-online fails over and over again. SC2 had some minor problems, D3 had some major problems and now this, which is a really huge thing. It's a bloody shame people are still buying games that have this feature simply because it's a "new epic chapter of a well-established series". Always online games should either be f2p or cloud gaming completely (as with OnLive) everything else is essentially ripping the customer off.

11 years ago
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SimCity is cloud gaming : the servers do some of the calculations for you.
"people are still buying games that have this feature simply because it's a "new epic chapter of a well-established series"". No, they're buying it because the game itself is (well, looks) good. Once you manage to play it, I guess.

11 years ago
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well why I didn't say "is good" is basically because... how do you know when you essentially cannot play it? Now I'm aware server does cloud simulation (at least it's what EA claims and in all fairness it looks that way). However, my point is this - either take ALL load off my pc and thus sell me an "access-anywhere no-specs-required" service like OnLive or give me control over stuff that's running in your game. An inbetweener sounds... kind of unfair may be? As in "we'll still load your PC, take some load ourselves and there you go". If you're selling me a "cloud gaming service", provide that as a full one as others do, if you're actually selling me a "real product" remove always-online and let me manage all calc.

11 years ago
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it sad people just not helping stop always online buying games that does what u do is say thanks but no thanks i wont buy if it drm always on.

11 years ago
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Exactly, that's why I don't buy them and disadvise others. Unfortunately, enough people don't understand/care for that.

11 years ago
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Oooooh.. Well, good for them. Origin can still burn in a fire. xD

11 years ago
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Deleted

This comment was deleted 3 years ago.

11 years ago
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standup and clap Bravo, bravo

11 years ago
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This ^^^

11 years ago
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agree this is bs they shoudl do was give refund that they put on and took off that would be fine but no they lied with no refunds

11 years ago
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They will giveaway free dlc? :peka:

11 years ago
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It will probably be like every other free gift of theirs, a coupon for a game worth however much, and has been out for more than 30 days.

11 years ago
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"I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy."

See? EA is your friend.

11 years ago
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Our game servers for the game you just bought don't work, we're gonna give you a game you don't give a shit about as a sign of our apology.

-No, I was not stupid enough to buy this game-

11 years ago
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Well it's some kind of move on their side at least. Not much, but well..

11 years ago
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It depends on which game they will give you :D

11 years ago
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I don't think that stupid decisions should be rewarded.

11 years ago
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I agree with this 100%. I wish that all unfit companies (or at the very least the incompetent staff members that are responsible for some VERY serious errors) get put out to pasture.

11 years ago
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When will developers/publishers learn that always online doesn't work if they don't buy enough servers to handle the load. This has happened with every single game released this generation, same goes for games with matchmaking in them.

11 years ago
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But if they start a lot of servers and nobody buy game they will have problems. And now they start aditional servers and no problems - only profit

11 years ago
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If they don't need all the servers then they can move the extra ones over to the next game. Servers are not a one use thing. Besides, not having enough servers can cost them more in lost sales than having to many.

11 years ago
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thats why i will NEVER buy a game w/ always on drm...

it seems like these companies are almost promoting piracy

11 years ago
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That's it. I am buying Simcity right now!

11 years ago
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No! :c

11 years ago
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Origin > Steam.

11 years ago
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yea lol u are on drugs wow nope steam>>>>>>>>>>>>>>>>>>origin no matter what

11 years ago
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Said no one ever.

11 years ago
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Is this the new "...NOT!"?

Come on, I understand that you're too young for Wayne's World, but you did catch Borat, didn't you?

11 years ago
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this suit is blacknot...

this suit is black, pause not

11 years ago
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Very old saying actually...

11 years ago
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Origin > Steam.

11 years ago
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I had bought this a few days after launch but never added it to origin until today. (didnt see the point after talking to a few friends who couldn't get online.) I wonder if I still qualify for their "gift"

11 years ago
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yes

11 years ago
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I'm sure you do.
I experienced my first wait (1 hour) today, so the problems are still there.
Log onto the game though, the problems aren't as bad now, and it isn't like it isn't a fun game.

11 years ago
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-Choose Simcity as bonus game
-Repeat ad infinitum
-Break system
-???
-Profit!

11 years ago
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+1

11 years ago
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HA HA and probably only USA + Canada As always in their promotions and general

11 years ago
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They do promotions elsewhere.
It will cover everyone who bought the game.

11 years ago
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everyone in this thread needs to have an original thought for once

11 years ago
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How original of you.

11 years ago
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Oranges are the only fruit that are self-descriptive.

11 years ago
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I think you needst to learn english.

11 years ago
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everyone in this thread needst to have an original thought for o... oh, was already posted. nvm! carry on!

11 years ago
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If they can give me a free copy of Crysis 3....
I will do it

11 years ago
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I thought EA would give free games to those who gave SimCity a high rating on Metacritic and thought that the event with the boy in ME3 was hard hitting drama and the color scheme inspired and masterful =/

11 years ago
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11 years ago
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lol

11 years ago
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dae origin is hitler, game = bad because drm

11 years ago
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Closed 11 years ago by MrCastiglia.